We were looked after by Sean in the Boucher road store. Getting bedroom furniture and new bed and mattress for my daughter who was with me. Sean kept her involved in the decisions about her room which... もっと見る
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The sales rep that was dealing with our purchase was a lovely fella called Thomas. Very informative and helpful helping my wife and I make the right choice on what we wanted. Made us feel very as ease... もっと見る
企業が回答しました
The staff were very friendly and let's us browse freely and when we were ready to make our purchase, they helps sort out the finance and explained everything very clearly. I would recommend DFS t... もっと見る
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We had a great salesman today - Connor. He was super friendly, knowledgeable and gave us the space we needed as a family to discuss our choices. He was very easy to talk to and helped us decide which... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
49 Boucher Road, BT12 6HR, Belfast, 英国
- 0333 999 9803
4.9
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DFS Furniture - Belfast からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine E
DFS Central Customer Support
We were made to feel welcome and all…
We were made to feel welcome and all questions were answered satisfactorily. We tried a few sofas before choosing the one, we all liked. Robin had an abundance of patience and no query was left unanswered. The whole process was made simple and went smoothly.
2026年7月29日
DFS Furniture - Belfast からの回答
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Robin.
Kind Regards,
Jordan
DFS Customer Support
I had a very good experience with Conor…
I had a very good experience with Conor he explained everything and was very helpful and a pleasure to have him deal with can’t wait to get my furniture
2026年7月28日
DFS Furniture - Belfast からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Staff
Staff, in particular Anne, were extremely patient, understanding and helpful. I was very happy with the service provided, and would highly recommend.
2026年7月29日
DFS Furniture - Belfast からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Sean was fantastic
Sean was fantastic, very knowledgeable about everything. Made us feel at ease. Nothing was too much trouble.
2026年7月29日
DFS Furniture - Belfast からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Staff were extremely helpful es…
Staff were extremely helpful especially Sean who give us time and space to make are our decision answered any questions we had and explained how best to maintain the care of the suite he was pleasant and friendly and we had a very satisfied experience
2026年7月29日
DFS Furniture - Belfast からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sean was absolutely brilliant😃
Sean was absolutely brilliant and so easy to deal with.
He made the whole process so simple and straightforward.
If only all sales guys were like this guy a lot more sofas would be sold.
Top service all round.
2026年7月29日
DFS Furniture - Belfast からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Was in the DFS shop on Boucher Road &…
Was in the DFS shop on Boucher Road & seen a settee we loved. I seen 1 of your workers called Robin & asked for assistance. He was very helpful & friendly & was able to answer all my questions & we had the sell completed within 30 mins. Robin made the sale effortless & told me how to look after the settee.
2026年7月29日
DFS Furniture - Belfast からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I had a great experience at DFS boucher…
I had a great experience at DFS boucher road today thanks to David. He was incredibly helpful from start to finish, making the whole process of choosing and ordering my sofa quick, easy, and stress-free. He took the time to answer all my questions, explained everything clearly, and made sure everything was sorted smoothly. His friendly, professional approach made a real difference. Excellent customer service – thank you, David!
2026年7月28日
自発的なレビュー
DFS Furniture - Belfast からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Helpful salesperson called David and a…
Helpful salesperson called David and a very smooth and efficient process to purchase a sofa!
2026年7月28日
DFS Furniture - Belfast からの回答
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Buying my item was the easier bit
Buying my item was the easier bit, I knew what I was looking for before I went. BUT delivery has been a big issue. I have had several voice messages which I then had to return, got passed of with different excuses finally spoke to someone who gave me a delivery date only for no delivery made!! DFS this doesn't reflect well on you .
2026年7月11日
DFS Furniture - Belfast からの回答
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Excellent staff
2026年7月27日
DFS Furniture - Belfast からの回答
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
My Family and i felt really comfortable…
My Family and i felt really comfortable shopping today. Nothing was to much trouble no question was silly. Really treated like first class. The staff member was really polite and knew everything we needed to know. The staff was called Thomas. It was a pleasure to shop in his company.
2026年7月27日
DFS Furniture - Belfast からの回答
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Belfast からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience in-store with Thomas…
Great experience in-store with Thomas at Belfast DFS. Very informative and give us so many options for our measurements we had given him. Sofa purchased and can’t wait for it to arrive.
2026年7月26日
DFS Furniture - Belfast からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Thomas met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Belfast からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent experience
We had a great experience today at DFS with Thomas! He was very friendly easy to talk to gave us all the answer and options we need to find the perfect sofa for our home.
Thank you very much!
2026年7月26日
DFS Furniture - Belfast からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Belfast からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Bought a bed within minutes..no hassle
We went in with an idea of what we wanted. Approached Anne for advice. Within minutes we had picked our bed, price & payments sorted. No messing about or confusion. Anne was excellent!
2026年7月25日
DFS Furniture - Belfast からの回答
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Anne.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Belfast からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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