We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds, We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much troub... もっと見る
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Lewis was an absolute pleasure to deal with. Very knowledgeable & personable without being pushy. He made the whole process really easy & I think it’s the fastest we’ve ever made a decision in a furni... もっと見る
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Visited the Birstall store 3 times over 3 days running. We managed to speak to Robbie on each occasion, who answered all our questions with a smile. He made the purchase of our suite relative... もっと見る
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Very good service, didn’t pounce on us soon as we got into the shop let us wander and find the one we liked before approaching us, very good customer service to ensure you’re getting the best you can.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, 英国
- 0333 999 9807
4.9
優良
8150件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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DFS Furniture - Birstall からの回答
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Pleasant and easy to order experience.
Furniture displays look good. Helpful friendly staff.
Found exactly what we wanted and no sales pressure.
Nicola explained everything we wanted to know and as we had other shops to visit to compare suites she said she would telephone the next day to see if we had seen anything else or would like to place an order on the suite we were interested in which we were and ordered over the phone. Very pleasant and easy to order experience.
2026年7月3日
DFS Furniture - Birstall からの回答
Hello Toni,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Birstall からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Dan the salesman wasn't pushy.
2026年6月30日
DFS Furniture - Birstall からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant service from Daniel Baber
Brilliant service from Daniel Baber. Very polite and explained everything to us. Cannot thank him enough.
2026年6月30日
DFS Furniture - Birstall からの回答
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Advisor was very good
2026年6月30日
DFS Furniture - Birstall からの回答
Hello Christopher,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Birstall からの回答
Hello Andrew,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
My experience was really good
My experience was really good, I was served by a lovely lady with a friendly smile and I felt really comfortable around her. She did her very best to help and support with my purchase order. She made things easy as she helped us choose the best product.
2026年6月29日
DFS Furniture - Birstall からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
DFS Furniture - Birstall からの回答
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Sonny that dealt with the sale was…
Sonny that dealt with the sale was great , he introduced himself then left us to look round the store , then he came over when we had chosen a sofa . He was well mannered and polite as well as explaining everything we needed to know.
2026年6月28日
DFS Furniture - Birstall からの回答
Hello Debs,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great experience
Friendly staff welcomed us when we entered the store .The staff member was extremely helpful and knowledgeable. He explained the options we had and different fabrics, protections and aftercare.
He also explained the different finance on offer and when applied for and accepted he explained what to do next.
Overall a pleasant experience and would like to thank him for his friendly manner and help.
2026年6月28日
DFS Furniture - Birstall からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I visited your shop this evening the…
I visited your shop this evening the staff who dealt with me were very friendly and helpful also explained very clearly I love how he was talking me through the process I appreciate his attitude
2026年6月27日
DFS Furniture - Birstall からの回答
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Sonny was really friendly and efficient…
Sonny was really friendly and efficient in helping us find out new TV bed thank you
2026年6月27日
DFS Furniture - Birstall からの回答
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Emily was very friendly and…
Emily was very friendly and approachable. She was very knowledgeable regarding the item we were looking at. Emily is an asset to DFS.
2026年6月19日
DFS Furniture - Birstall からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We had a great experience at DFS in…
We had a great experience at DFS in Batley, I went in with the intention of purchasing, however the staff did not pressure and they left me to have a look and were there to answer questions. The purchasing process was simple and quick, the customer service was excellent and Sam who served us was very helpful and we felt no pressure to purchase.
2026年6月25日
DFS Furniture - Birstall からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Birstall からの回答
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
It takes 12 weeks to get one's sofa…
It takes 12 weeks to get one's sofa delivered. I think that's too long
Secondly I can't begin to score dfs a ten over ten when my sofa hasn't reached me
2026年6月17日
DFS Furniture - Birstall からの回答
Hello Catherine,
Thank you for ordering with DFS and we appreciate you taking the time to share your review.
Apologies if you were prompted to leave a review prior to receiving the furniture, if you would like to leave an updated review once the goods are in your home that would be much appreciated.
We hope you love your new goods once they arrive!
Kind regards,
Lia
DFS Customer Support
Very helpfull and talked us through the…
Very helpfull and talked us through the whole buying process clearly
2026年6月23日
DFS Furniture - Birstall からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly helpful advice
Friendly helpful advice, willingness to show us options despite the difficulty of working in a building site. Positive support without pressure. On our second visit we were happy to wait for the same assistant, despite others offering, because she had those qualities despite being very new to the job.
2026年6月23日
DFS Furniture - Birstall からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
couldn’t recommend a better staff…
couldn’t recommend a better staff member(sonny) to help us with the purchase of are new sofa gave us plenty information about the different types of cover and helped us to decide the right colour to go with thank you
2026年6月21日
DFS Furniture - Birstall からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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