Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... もっと見る
企業が回答しました
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... もっと見る
企業が回答しました
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, 英国
- 0333 999 9758
4.9
優良
2848件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very comfortable in our choosing our settee
Very helpful in the store in Cheltenham..not pushy at showed us where the recliners were ..left us to have a look ..showed us one we liked in one colour 5hen showed us one in the colour we loved ..very easy to buy it ..explained each step ..bought insurance each step we were told how much ..really pleasing experience to shop thrrr
2026年3月13日
DFS Furniture - Cheltenham からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Second time visiting mike professional…
Second time visiting mike professional friendly, And a very caring and valuable employee
2026年3月8日
DFS Furniture - Cheltenham からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excelant service and very pleased with…Stoman
Excelant service and very pleased with purchase
2026年3月8日
DFS Furniture - Cheltenham からの回答
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
The assistant was very friendly and was…
The assistant was very friendly and was also very professional she explained everything in detail we were very happy with our purchase
2026年3月7日
DFS Furniture - Cheltenham からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Michael was very knowledgeable and…
Michael was very knowledgeable and helpful
Very smooth and easy process
2026年3月5日
DFS Furniture - Cheltenham からの回答
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Satisfaction …
Michael the assistant was welcoming and made our choice easier by listening and leading us to the type of sofa we were expressly looking for.
His explanation of the differing seat fillings and the possible protection cover, proved useful.
2026年3月5日
DFS Furniture - Cheltenham からの回答
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Michael.
Kind Regards,
Jordan
DFS Customer Support
Very informative and pleasant listened…
Very informative and pleasant listened to what we were saying.
2026年3月4日
DFS Furniture - Cheltenham からの回答
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Good Morning Phil,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Good afternoon Mike,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, any questions answered professionally and fully. Highly recommend.
2026年2月24日
DFS Furniture - Cheltenham からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine A
DFS Central Customer Support
The staff were friendly
The staff were friendly, but we were left to look around until we had made a decision, but people were there to offer help when we had questions
2026年2月27日
自発的なレビュー
DFS Furniture - Cheltenham からの回答
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Mike was amazing
Mike in the Cheltenham branch was top notch, very helpful and make the whole experience a breeze, A* service
2026年2月25日
DFS Furniture - Cheltenham からの回答
We're happy to hear that your experience in the Cheltenham branch was so positive. We appreciate your feedback and are so glad we made things easy for you.
Kind Regards,
Vanessa
DFS Customer Support
EXtremely friendly and helpful…
EXtremely friendly and helpful employees who very clearly guided us through the purchase of2 new sofas.
2026年2月21日
DFS Furniture - Cheltenham からの回答
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great service staff very friendly and…
Great service staff very friendly and helpful got what we was looking for very happy we purchased a rug the only thing is the delivery charge £50 for a rug is expensive
2026年2月21日
DFS Furniture - Cheltenham からの回答
Good morning Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
A pleasurable experience.…
The range of styles and prices totally confused me when I first walked into the Cheltenham store, however a delightful young woman soon came to my aid ( I think her name was Ranchiya ? ), she showed me the complete range and very soon I’d decided on what suited me best, due to her assistance it was a totally pleasurable experience.
2026年2月21日
DFS Furniture - Cheltenham からの回答
Good afternoon David,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
No hassle approach leaving us time to…
No hassle approach leaving us time to consider our purchase
Fully explained all options on the settee suite we chose and all finance available
A pleasure to do business
2026年2月18日
DFS Furniture - Cheltenham からの回答
Good morning,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Adam was very helpful and took the time…
Adam was very helpful and took the time to go through all information and finance options. Never felt like we were being rushed or pressured to make a decision. Highly recommended
2026年2月16日
DFS Furniture - Cheltenham からの回答
We appreciate you sharing your feedback and giving us a 5-star rating! We're happy to hear that we provided helpful support without pressure.
Kind Regards,
Vanessa
DFS Customer Support
Great service from Laura
Great service from Laura, very pleased with our sofa order. Thank you.
2026年2月16日
DFS Furniture - Cheltenham からの回答
Good afternoon Ron,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
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