Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... もっと見る
企業が回答しました
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... もっと見る
企業が回答しました
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, 英国
- 0333 999 9758
4.9
優良
2848件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really good service
Really good service, helpful and informative from the staff member. Provided relevant knowledge about products and finance terms. Made sure the sofa could be delivered up to my 3rd floor flat. I knew what I was going in to the shop to order, completed in 15 minutes.
2026年3月30日
DFS Furniture - Cheltenham からの回答
Good morning Louis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
I was listened to and had time to try…
I was listened to and had time to try out several models to find the right one
2026年3月28日
DFS Furniture - Cheltenham からの回答
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service. The lady was very knowledgeable and spent a long period of time going over different style sofas/measurements that would fit my needs and different fillings. Nothing was to much trouble. They even had a sale on which was a bonus. Looking forward in receiving my new U shape sofa.
Thank you :)
2026年3月28日
DFS Furniture - Cheltenham からの回答
Good morning John,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
was very helpful and…
Member of staff was very helpful and although informed us of extras wasn’t pushy at all.
Very good experience.
Answered all our questions.
2026年3月27日
DFS Furniture - Cheltenham からの回答
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Cheltenham からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Buying 2 sofas
The sales women was very helpful gave us excellent advice on care of the furniture treated us with upmost respect
2026年3月26日
DFS Furniture - Cheltenham からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Mike was such a great help and…
Mike was such a great help and explained everything to us, but also didn’t try to oversell to us
2026年3月25日
DFS Furniture - Cheltenham からの回答
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Positive experience
Staff in Cheltenham were so helpful and knowledgeable. Great systems for displaying the configurations of the sofa on a large screen.
2026年3月21日
DFS Furniture - Cheltenham からの回答
Good afternoon Ben,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
We didn’t feel hassled when arriving in…
We didn’t feel hassled when arriving in store when we did need assistance the lady who served us was very knowledgeable and gave great advice.
2026年3月20日
DFS Furniture - Cheltenham からの回答
Good afternoon Ruth,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent service received from the…
Excellent service received from the sales assistant apologies i forget their name.
2026年3月14日
DFS Furniture - Cheltenham からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
The assistant was very understanding…
The assistant was very understanding and helpful communication skills and information about the furniture. 10 out 10thank you very much.
2026年3月17日
DFS Furniture - Cheltenham からの回答
Good morning Angela,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
It would have been 5 stars but the…
It would have been 5 stars but the delivery times were absurd. We picked a sofa and fell in love with it and then they told us how long it would take to deliver as it was made to order and none were in stock. Took around a month to arrive however it is exactly what we wanted. If delivery times were shorter it would have been 5 stars.
2026年2月2日
自発的なレビュー
DFS Furniture - Cheltenham からの回答
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Thanks to Adam for the great service
2026年3月14日
DFS Furniture - Cheltenham からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Had a good look around without being…
Had a good look around without being hounded by salespeople. Though they were attentive and helpful.
2026年3月14日
DFS Furniture - Cheltenham からの回答
Good morning David,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Good Morning Lysa,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very comfortable in our choosing our settee
Very helpful in the store in Cheltenham..not pushy at showed us where the recliners were ..left us to have a look ..showed us one we liked in one colour 5hen showed us one in the colour we loved ..very easy to buy it ..explained each step ..bought insurance each step we were told how much ..really pleasing experience to shop thrrr
2026年3月13日
DFS Furniture - Cheltenham からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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