This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... もっと見る
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I was met by a lady named Tracey who asked if she could help in any way, or if I was happy just browsing. I explained what I wanted and she took me straight to a sofa that fitted the bill. She was v... もっと見る
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Welcoming but not pushy. Everything was explained, not rushed even though there were customers waiting. Made sure we were happy before completing the purchase. Excellent service.
企業が回答しました
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Broadwater Way, BN22 9PW, Eastbourne, 英国
- 0333 999 9842
4.9
優良
4715件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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I paid £800 deposit on monday 10th and…
I paid £800 deposit on monday 10th and was told on that finance failed so would het a call on Wednesday to sort out the refund which didnt get a phone call and then a week later still waiting and got to wait for it to process then 3-5 working days from then to get my mo ey back absolutely disgusting from disgusting
2026年8月10日
DFS Furniture - Eastbourne からの回答
Hi Adrian,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated. Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not.
This decision is not made by DFS, I can appreciate this process may be frustrating and apologies for any inconvenience caused.
After reviewing the order I can see you have reordered and the deposit paid has been transferred across. As you have transferred the deposit, this is not due as a refund as well. Rest assured I have arranged for the store to call and discuss this with you in greater detail to avoid any further confusion.
Kind regards,
Lia
DFS Customer Support
Excellent service and good selection of…
Excellent service and good selection of sofas available
2026年8月17日
DFS Furniture - Eastbourne からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Eastbourne からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
James - very helpful
James was great. Really attentive, friendly and easy to talk with regarding our order. James was informative, helpful, knowledgeable and caring.
Thanks James!
2026年8月15日
DFS Furniture - Eastbourne からの回答
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with James.
Kind Regards,
Jordan
DFS Customer Support
A very positive experience! But with a caveat!
Very helpful showing us different options like removable arms for ease of delivery. We were not followed around but could try everything at our own pace which was appreciated as we never felt pressurised even though it took some time to decide! Exceptionally nice staff. Upon ordering everything was explained very well and even checked by another staff member for clarity. Would recommend.
Update to this - since writing this glowing report, an issue has come to light about our order which we only realised after doing online research on DFS website. We rang customer service number since you cannot ring any store direct and they said they would get the manager of store to call us. Over two hours passed, no call so we rang again only to be told it takes 3 days for a store to call you. Really??!! This is NOT customer service hence marked down
2026年8月14日
DFS Furniture - Eastbourne からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great attentive service from Emma
2026年8月14日
DFS Furniture - Eastbourne からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good knowledge.
Advised all we needed to know about our sofa purchase. Staff frendly and helpful.
2026年8月14日
DFS Furniture - Eastbourne からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service
The customer care from the team at the Eastbourne store is exceptional. Tracey was kind, accommodating and very knowledgeable. We have been bin a few times during our decision make and have found that all the staff at this store are great. The whole purchase felt smooth and professional. Would highly recommended.
2026年8月12日
DFS Furniture - Eastbourne からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Eastbourne store staff
Tracy was very helpful at the Eastbourne store. She told us the facts and figures, didn’t pressure us, let us decide for ourselves before giving us further details.
She was very friendly and asked about us to make us feel at ease
2026年8月12日
DFS Furniture - Eastbourne からの回答
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Tracy in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Fabulous experience
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance, which really helped. We found James really helpful and he talked us through the purchase and finance options and we finalised the deal. All staff were friendly and patient.
2026年8月12日
DFS Furniture - Eastbourne からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Staff were great
The lady that helped us (sorry, I have forgotten her name) was incredibly friendly and knowledgable and I didnt feel like she was in any way pushy. We walked away very happy and excited to get our new sofas
2026年8月2日
DFS Furniture - Eastbourne からの回答
Hello Kevin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sales staff are friendly
Sales staff are friendly, helpful and not pushy to get a sale.
Matt, who looked after us explained everything very well
2026年8月11日
DFS Furniture - Eastbourne からの回答
Hello Karen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Polite person
2026年8月11日
DFS Furniture - Eastbourne からの回答
Hello John,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Experience at Eastbourne DFS
Tracy and Jay took time to listen to me and answered what I was unsure about. There was no pressure, and allowed plenty of time to think things through. Don’t think they could have been any more helpful.
2026年8月11日
DFS Furniture - Eastbourne からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We were very pleased with our visit to Eastbourne DFS yesterday and received great service.
We were very pleased with our experience at Eastbourne DFS as we were asked if we needed assistance but left to wander and make our own decision. The salesman was very polite and helpful and the whole buying experience was made very easy.
2026年8月10日
DFS Furniture - Eastbourne からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
He was extremely helpful
He was extremely helpful, patient and professional throughout the whole process. He took the time to listen to us, answered all our questions and gave us some really great ideas and suggestions. We really appreciated his help and would definitely recommend him to others. Thank you for making the whole experience so easy and enjoyable!”
2026年7月29日
DFS Furniture - Eastbourne からの回答
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Eastbourne からの回答
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
New sofa
The service was amazing this is the third time we have purchased a sofa from DFS in Eastbourne always a great experience
2026年8月10日
DFS Furniture - Eastbourne からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Eastbourne からの回答
Hello Enyozia,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
New furniture.
The staff were extremely knowledgeable and helpful with all aspects of buying my new furniture.
2026年8月10日
DFS Furniture - Eastbourne からの回答
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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