John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... もっと見る
企業が回答しました
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... もっと見る
企業が回答しました
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Solartron Road, Unit 1, GU14 7QJ, Farnborough, 英国
- 0333 999 9815
4.9
優良
5157件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service from Billy in your…
Excellent service from Billy in your Farnborough store very friendly and knowledgeable
2026年8月15日
DFS Furniture - Farnborough からの回答
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Great service
Really wonderful sales assistant helped us choose the right sofa. No pressure selling, just calm customer service.
2026年8月14日
DFS Furniture - Farnborough からの回答
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Farnborough からの回答
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Farnborough からの回答
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Excellent Service
I was served by Ben who was very professional. He explained different types of sofas and how to keep sofas in good condition. He was very gentle, polite and nice.
2026年8月13日
DFS Furniture - Farnborough からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Ben made the experience of choosing our…
Ben made the experience of choosing our sofa fun and easy and was very helpful
2026年8月13日
DFS Furniture - Farnborough からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The visit was efficiently handled by…
The visit was efficiently handled by your staff who expertly handled all auestions
2026年8月5日
DFS Furniture - Farnborough からの回答
Hello Mr Harrison,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Suggested alternatives which was…
Suggested alternatives which was helpful. Explained everything well.
2026年8月12日
DFS Furniture - Farnborough からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
John at the Farnborough DFS store was…
John at the Farnborough DFS store was extremely helpful, knowledgeable and kind. He made choosing our sofas easy by showing us quality options with quick delivery times. We’re very happy with our choice and grateful for his excellent service.
2026年8月11日
DFS Furniture - Farnborough からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Good choices of sofas
Good choices of sofas, excellent services from 'Billy' the sales person
2026年8月3日
DFS Furniture - Farnborough からの回答
Hello Alister,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
After the store, it was poor
Guy in the store was good. After that it was rubbish tbh. Delivery guys didn’t put it together properly so I had to redo it when they left. They also cut the bottom of the sofas open as didn’t have the proper tools needed to install the feet. Customer service said they would get someone to fix it but nothing came from that. I then chased them to get it sorted but the wait time was too long and my partner was in labour when they could come over.
2025年12月30日
DFS Furniture - Farnborough からの回答
Good morning James,
Thank you for taking the time to share your review with us, we are sorry to hear of the difficulties faced with your order. In some instances, the feet for the furniture are stored in the base of the sofa and we do need to cut the base cloth to gain access to these parts. We can see an appointment was scheduled for earlier this year to resolve this area of concern.
Kind Regards,
Holly M
DFS Customer Support
The girl was great and took me to…
The girl was great and took me to exactly what I had described to her the style I wanted
2026年8月10日
DFS Furniture - Farnborough からの回答
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Thanks for the thorough information and…
Thanks for the thorough information and for your patience to answer queries
2026年8月9日
DFS Furniture - Farnborough からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Ben introduced himself in a friendly…
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure and we called on Ben when we had made our choice. He was friendly and honest and offered us coffee, we enjoyed cappuccinos while doing the paperwork, which was done efficiently and quickly. Only downside was Ben was an Arsenal supporter lol which made for humorous banter from my husband being a spurs supporter. Would recommend and Ben an asset to DFS.
2026年8月10日
DFS Furniture - Farnborough からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Farnborough からの回答
Hello Dean,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
So easy to find the right sofas
So easy to find the right sofas, no pressure selling which was great. Staff happy for me to sit on countless sofas before finding the one that ticked all the boxes.
Finance super easy to set up.
2026年8月9日
DFS Furniture - Farnborough からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
Good customer service.
Mike was very patience, approachable and informative.
Once we made our decision he was quick and explained process clearly.
2026年8月9日
DFS Furniture - Farnborough からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind Regards,
Jordan
DFS Customer Support
The man who served us was very helpful…
The man who served us was very helpful and gave us different options
2026年8月2日
DFS Furniture - Farnborough からの回答
Hello Jonathan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great purchasing experience
Great service from Ben at the Farnborough store on both occasions we visited. No pressured selling but very informative when needed.
2026年8月9日
DFS Furniture - Farnborough からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Billy was great
Billy was great, was extremely informative. Answered any questions we had and laid out all the important information to help us make our decision. Would highly recommend
2026年8月8日
DFS Furniture - Farnborough からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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