Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... もっと見る
企業が回答しました
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... もっと見る
企業が回答しました
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
metro retail park metro retail park, NE11 9XS, Gateshead, 英国
- 0333 999 9757
4.9
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sales assistant very helpful
2026年7月26日
DFS Furniture - Gateshead からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff very nice and helpful
2026年7月26日
DFS Furniture - Gateshead からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The fa t that I was allowed time…
The fa t that I was allowed time to.look around the show room and not being pressured by sales people pushing for a quick sale. The salesman was polite informative and friendly o pressure.
2026年7月26日
DFS Furniture - Gateshead からの回答
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Carmel La-z-boy in willow
There was no hassle, no sales person was constantly on your back, you were left to browse and if you needed help, the help was there straight away, the member of staff that helped me was very patient whilst I made my decision
2026年7月26日
DFS Furniture - Gateshead からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Rachel was very approachable and…
Rachel was very approachable and knowledgeable about the products we were looking at. She was friendly and an asset to DFS. I would seek out Rachel in the future if I was visiting DFS
2026年7月26日
DFS Furniture - Gateshead からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Nice guy paul
The guy that served my daughter and I was really helpful and friendly would recommend this store
2026年7月25日
DFS Furniture - Gateshead からの回答
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
lovely staff
2026年7月26日
DFS Furniture - Gateshead からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
the staff where nice and pacient
the staff where nice and pacient. They answered all our questions very kindly. well trained and very nice staff
2026年7月24日
DFS Furniture - Gateshead からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really friendly
Really friendly, helpful staff, the furniture I wanted was in the store so we were able to see it in person and try it out
2026年7月24日
DFS Furniture - Gateshead からの回答
Hello Victoria,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Lewis was most helpful with the whole…
Lewis was most helpful with the whole process and he was very informative about the products.
2026年7月24日
DFS Furniture - Gateshead からの回答
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Gateshead からの回答
Hello Kevin,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent helpful staff made the…
Excellent helpful staff made the purchase very easy.
First class customer service all the way
2026年7月22日
DFS Furniture - Gateshead からの回答
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Marc from DFS in Gateshead made my…
Marc from DFS in Gateshead made my experience purchasing furniture very easy from start to finish. He gave me excellent advice regarding which sofa to buy which would accommodate having pets, and he explained all about the 5 year cover plan which will protect my furniture. Additionally he showed empathy for my health condition, helping me to choose a sofa that was suitable. Marc went above and beyond even staying way past his shift finish time to help me. I had the best customer experience ever in DFS and I would highly recommend them and in particular Marc to help you buy new furniture. A****
2026年7月22日
DFS Furniture - Gateshead からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Paul was very helpful and professional…
Paul was very helpful and professional throughout our visit, everything was explained in great detail and he answered any questions we had were in a very thorough and helpful manner. Great service 👍
2026年7月21日
DFS Furniture - Gateshead からの回答
Hello Rob,
We are really grateful for your kind words and for sharing your experience in our store with Paul. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Perfect Service
No pressure, friendly welcoming and allowed me to browse. Offered really helpful advice and suggestions - after shopping around returned and purchased. Simple and easy from start to finish, also best selection available.
2026年7月21日
DFS Furniture - Gateshead からの回答
Hello Gillian,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We were made very welcome staff were…
We were made very welcome staff were very polite and professional!! Sales lady explained everything clearly,
Thank you.
2026年7月20日
DFS Furniture - Gateshead からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great Customer Service
Zak was very helpful and calming which was great as this was my first time purchasing a sofa. Went thought everything with me in detail and made it a very clear and easy purchase. Thank you😀
2026年7月20日
DFS Furniture - Gateshead からの回答
Hello Lucy,
We are really grateful for your kind words and for sharing your experience in our store with Zak. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Great friendly staff
Great friendly staff, very helpful and knowledgeable. Made our purchase very easy
2026年7月20日
DFS Furniture - Gateshead からの回答
Hello Harry,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Gateshead からの回答
Hello Philip,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reviewing our salesperson Pamela
Reviewing our salesperson Pamela. She made the buying experience enjoyable and informative. She helped find a sofa to fit our space and requirements and was very clear on the information provided.
2026年7月18日
DFS Furniture - Gateshead からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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