We visited DFS in Hove and had a really good shopping experiencia. The staff (Kerry) were very attentive and helpful, and guided us toward our purchase of 2 x 3 seater sofas. There is a huge choic... もっと見る
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Absolutely brilliant customer service from Bev & Paul. Couldn't fault either of them. They werent pushy & understood exactly what we were looking for. Would definitely recommend DFS & would use them a... もっと見る
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Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... もっと見る
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The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, 英国
- 0333 999 9786
4.8
優良
4559件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A great shopping experience
A great shopping experience, customer service from Bev was fantastic, really helpful and informative.
No hard sell .
2026年5月12日
DFS Furniture - Hove からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good products enhanced with great people
It’s all about the people dealing with the customers! Great products are one thing, but that enthusiastic person supporting you on your purchasing decision, makes the experience great! I bought a sofa today and was so well informed. Thank you
2026年5月12日
DFS Furniture - Hove からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent
Excellent. Mark was very informative and patient. Gave lots of advice and ideas. Third sofa I have bought from dfs. Always great service.
2026年5月4日
DFS Furniture - Hove からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Called into the Hove store
Called into the Hove store , Chris was very helpful , not pushy .
2026年5月9日
DFS Furniture - Hove からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Hove からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Sofa Purchase
We were very impressed with the calm efficiency and knowledge of the staff member Paul who dealt with our order. Also that every order is double checked by another member of staff to avoid error. We were made to feel very comfortable throughout and even offered a drink. Everything was made easy to understand from the Five Year package to delivery and the care kit. This all gave us confidence in our purchase.
2026年5月9日
DFS Furniture - Hove からの回答
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Hove からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Misold footstool didn’t receive what I ordered…
Wrote a lovely review after visiting DFS but my sofa arrived today and the footstool (that I was upsold from plain to storage) is a completely different size. When I was sat in the store with my feet up ordering and deciding what to buy she upsold me the ‘storage’ footstool and told me it was exactly the same but with storage. At no point did she say it was considerably lower than the sofa and much smaller than the one in the showroom . I’ve been told by customer service that I have to wait for the store to contact me to resolve the issue so I’m fuming. Completely misold the product. Absolute fortune and was an integral part of the purchase as I have a small room and the footstool made the sofa practical for the space! Who has a footstool 5cns lower than the seat height????????
2026年5月9日
自発的なレビュー
DFS Furniture - Hove からの回答
Good Afternoon Heidi,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with the furniture.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
JESS was friendly
JESS was friendly, attentive, and made our sofa buying a delight! A quick process with clear explanation of everything we needed to know.
2026年5月8日
DFS Furniture - Hove からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Pretty straight forward and helpful…
Pretty straight forward and helpful service. The follow up was appropriate. The options in the shop were extensive.
2026年5月8日
DFS Furniture - Hove からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Great
Jess was so helpful in store and ordering over the phone. Great service from her at the hove store
2026年5月8日
DFS Furniture - Hove からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great sales staff
Excellent service in store, the sales assistant was most knowledgeable about the various sofas i wanted to look at and several discussions around different options. I would recommend them
2025年12月27日
DFS Furniture - Hove からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Hove からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We came over Bank Holiday Monday to buy…
We came over Bank Holiday Monday to buy new sofas and we were dealt with by Grace Fedyk. She is a credit to your store answering all our questions expertly and quickly and making our purchase effortless , highly recommend the Hove store...
2026年5月4日
DFS Furniture - Hove からの回答
Good morning Jeff,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Our overall experience with both shop…
Our overall experience with both shop and staff, made us feel like people rather than a commodity
2026年5月4日
DFS Furniture - Hove からの回答
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
great experience
I recently had a great experience with DFS, thanks to Chris. He was professional, knowledgeable, and took the time to explain every detail clearly, which made the whole process smooth and stress-free.
2026年4月27日
DFS Furniture - Hove からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and helpful staff
We were looked after by “CHRIST “ , who was very helpful and friendly.
2026年4月18日
DFS Furniture - Hove からの回答
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Very good purchase
Very good purchase. Took time to explain everything would highly recommend. No sales pressure .
2026年5月4日
DFS Furniture - Hove からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store.
Kind regards
Holly M
DFS Customer Support
Great customer service from Kerry
Great customer service from Kerry. Dealt with our order very efficiently and in a friendly manner.
2026年5月4日
DFS Furniture - Hove からの回答
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Jess was very helpful and informative
Jess was very helpful and informative, it was a pleasure to have her do my order
2026年5月4日
DFS Furniture - Hove からの回答
Good afternoon Jill,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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