We visited DFS in Hove and had a really good shopping experiencia. The staff (Kerry) were very attentive and helpful, and guided us toward our purchase of 2 x 3 seater sofas. There is a huge choic... もっと見る
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Absolutely brilliant customer service from Bev & Paul. Couldn't fault either of them. They werent pushy & understood exactly what we were looking for. Would definitely recommend DFS & would use them a... もっと見る
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Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... もっと見る
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The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, 英国
- 0333 999 9786
4.8
優良
4554件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very relaxed atmosphere in store
Very relaxed atmosphere in store, we were not pestered by sales staff on arrival and were not followed around the store. The sales lady later introduced herself and showed us which sofas met our requirements and explained the types, she left us alone until we had questions about the furniture. She was very understanding when we informed her that we were going to check out other stores nearby.
We returned after checking out 3 other nearby stores and met the same sales lady, we went through the various options with her and she was very understanding when we told her we would go home and measure our room and discuss the options.
We returned a couple of days later and ordered the furniture
2026年5月21日
DFS Furniture - Hove からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Top class customer service from the…
Top class customer service from the staff. Zero complaints, everything was explained very clearly and we were very well taken care of. Would recommend this place to anyone!
2026年5月23日
DFS Furniture - Hove からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
I could see the sofa I was going to buy and good sized samples of fabrics.
Chris was great talking me through the process and placing my order.
I felt very confident that my questions were answered well and with consideration for what I needed. Thankyou
2026年5月11日
DFS Furniture - Hove からの回答
Hello Dorothy,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
excellent service
2026年5月21日
DFS Furniture - Hove からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Huge range & very helpful staff
Huge range & very helpful staff - very pleased with purchase
2026年5月20日
DFS Furniture - Hove からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Mark in the Hove store was really…
Mark in the Hove store was really helpful. We were really impressed with the service and the protection package that were offered to us
2026年5月14日
DFS Furniture - Hove からの回答
Good afternoon Charlie,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Nice atmosphere
Nice atmosphere, Great choice of what we were looking for, knowledgeable friendly staff.
2026年5月12日
DFS Furniture - Hove からの回答
Good morning Laurie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful pleasant young man dealt…
Very helpful pleasant young man dealt with me,talked everything through , thank you Paul.
2026年5月19日
DFS Furniture - Hove からの回答
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
I really do appreciate good customer…
I really do appreciate good customer service and Paul was extremely welcoming and very pleasant to chat with. He gave me a run-down of all the various purchase options and corresponding price points and finance options. He explained the process very clearly and a rather lovely accent chair was purchased within about 10 minutes. Thank you very much.
2026年5月19日
DFS Furniture - Hove からの回答
Good afternoon Andrew,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Paul.
Kind regards,
Lia
DFS Customer Support
Staff very knowledgeable and furniture very good quality
Associate very helpful and knowledgeable
2026年5月17日
DFS Furniture - Hove からの回答
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Hove からの回答
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Hove からの回答
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Furniture - Hove からの回答
Good morning Chrissie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Gabi at the Hove showroom
Gabi made our visit (and purchase) a breeze! She was polite, informative, and a genuine pleasure to deal with. Great experience all round!
2026年5月16日
DFS Furniture - Hove からの回答
Good afternoon Rebecca,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Hove からの回答
Good afternoon Pedro,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful and kind
Very helpful and kind. Explained everything clearly and made choosing easy too.
2026年5月14日
DFS Furniture - Hove からの回答
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Do not hesitate to consider DFS for your furniture
I visited 2 DFS stores over a couple of days(Croydon/Hove) and I have to say both were very much alike in the respect of a great service. The staff were most helpful and informative and could not do enough, went above and beyond without being in your face whilst constantly hassling me like other furniture companies I also visited, this most certainly played a part in selecting DFS to purchase my furniture.
2026年5月11日
DFS Furniture - Hove からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great Value and service
We were looking for a replacement three seater and two seater settee to replace old ones. Went to Hove and were served by Mark. He was very helpful and gave us good advice and was not pushy. There was an offer on what we wanted. Great product and great vale so we bought it. Great service
2026年5月13日
DFS Furniture - Hove からの回答
Good afternoon Michael,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mark.
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and did not try to…
Very knowledgeable and did not try to push extras that I did not want
2026年5月13日
DFS Furniture - Hove からの回答
Good afternoon Ian,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
A great shopping experience
A great shopping experience, customer service from Bev was fantastic, really helpful and informative.
No hard sell .
2026年5月12日
DFS Furniture - Hove からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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