Fantastic from start to finish. James was very friendly, approachable & knowledgeable. James knew when to leave us to consider our choices & knew when to be available when we needed his help. We w... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great customer service, listened to what I wanted and showed me ranges that could meet the measurements that I needed. Even with restricted measurement I still had choice of a few styles and good colo... もっと見る
企業が回答しました
We received excellent customer service and care from Reece today. Having been on the hunt for sofas for quite some time, his helpful advice and attentiveness were truly second to none. We are incredi... もっと見る
企業が回答しました
The sales advisor Cherise was friendly, helpful & knowledgable. I was offered a hot drink straight away. She explained about the sofa I liked & showed me the colour swatches & sofa dimentions. I didn'... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, 英国
- 0333 999 9840
4.9
優良
3021件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DFS Furniture - Kettering からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Staff were so helpful and friendly
Staff were so helpful and friendly! Helped us find exactly what we were after for our sofa and even helped us find a bed at a great price.
2026年3月23日
DFS Furniture - Kettering からの回答
Good afternoon Hannah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great customer service today not pushy…
Great customer service today not pushy until we needed help
2026年3月23日
DFS Furniture - Kettering からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Kettering からの回答
Good afternoon Robert,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reece at dfs was very helpful indeed
Reece at dfs Kettering was very helpful indeed, not pushy but there if we needed him and even stayed half an hour after closing time on a Sunday to help us finalise our decisions! Very happy customers thank you.
2026年3月22日
DFS Furniture - Kettering からの回答
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Reece.
Kind Regards,
Jordan
DFS Customer Support
Great friendly advice
2026年3月21日
DFS Furniture - Kettering からの回答
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
The person explaining to us.
2026年3月21日
DFS Furniture - Kettering からの回答
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Kettering からの回答
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Purchase review
I had a really good experience with DFS. The store had a great selection of sofas and it was easy to find something that suited my style and budget. The staff were friendly and helpful without being pushy… Especially “Nigel “ who made the whole process feel relaxed and informative ….Overall a smooth and positive experience …. I would definitely recommend DFS to others.
2026年3月20日
DFS Furniture - Kettering からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Kettering からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS Kettering
Initially saw sofa on line, went to local Store in Kettering to view. Met in store by Reece who was great, very friendly and empathetic to our needs and displayed a wealth of knowledge and provided a great customer service throughout. We were allowed to take home colour swatches to ensure we could pick right colour to match are existing colour scheme and returned later to store where we where provided cups of tea till Reece was free and again Reece was amazing, had a long chat about the details of the sofa assuring us we were doing the right thing resulting us in ordering our new sofa. Reece and indeed all the staff who looked after us whilst we were waiting for Reece were great, good old Customer Service as it should be. We highly recommend popping into the Kettering store, nicely presented showroom and very friendly knowledgeable people providing great Customer Service. Thanks again DFS Kettering especially Reece.
2026年3月16日
DFS Furniture - Kettering からの回答
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff very helpful and explained…
Staff very helpful and explained everything we needed to know.
2026年3月13日
DFS Furniture - Kettering からの回答
Good Morning Keith,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
James was excellent
James made us feel at ease and allowed us to browse and then sit down to discuss at our pace
2026年3月13日
DFS Furniture - Kettering からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Kettering からの回答
Good Morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff knowledge and advice was superb…
Staff knowledge and advice was superb and we felt we were given adequate time and space to consider our sofa choice when in store. A brilliant buying experience.
2026年3月10日
DFS Furniture - Kettering からの回答
Good morning Claire,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Kettering からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very good and explains everything about…
Very good and explains everything about the product
2026年3月2日
DFS Furniture - Kettering からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Kettering からの回答
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Amazing experience and great product…
Amazing experience and great product knowledge . About time we have been given great customer services. Something lacking in business these days.
2026年3月8日
DFS Furniture - Kettering からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Kettering からの回答
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
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