Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to fin... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... もっと見る
企業が回答しました
Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... もっと見る
企業が回答しました
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
3 Forbury Road, RG1 3JH, Reading, 英国
- 0333 999 9774
4.9
優良
5574件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DFS Furniture - Reading からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The sales advisers give you time to ask…
The sales advisers give you time to ask about sofas and good advice. Purchasing was an easy process.
2026年6月29日
DFS Furniture - Reading からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Reading からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
DFS Furniture - Reading からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and informative staff
2026年6月27日
DFS Furniture - Reading からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
DFS Furniture - Reading からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very good customer service
2026年6月21日
DFS Furniture - Reading からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Reading からの回答
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great Customer Service
Upon entering the store, it was made very clear the location of types of sofas we were looking for. All staff were very polite. Never felt pressure to buy anything. Great to have customer toilets. Felt reassured of order being checked by another staff member.
2026年6月21日
DFS Furniture - Reading からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Reading からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Reading からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great experience at DFS Reading today
Great experience at DFS Reading today. A special thank you to Sarah for her excellent customer service. She was very friendly, welcoming, and helpful in guiding us through our purchase. Her professional and warm approach made the whole experience enjoyable. Thank you, Sarah!❤️❤️
2026年6月20日
DFS Furniture - Reading からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service with a smile!
Jonathan was very patient and showed me all the recliner chairs that were on express delivery. He explained the features and options well and didn’t try to rush me into a decision. He processed the paperwork quickly and let me know about the insurance and care options available. Excellent service with a smile!
2026年6月17日
DFS Furniture - Reading からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Reading からの回答
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Reading からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Olga who helped me decide which bed…
Olga who helped me decide which bed settee and arm chair was the correct choice for me, was brilliant. I’ve spent many years working in retail including John Lewis so I’m really aware of what customer service is about, and I couldn’t fault her in any area. She was helpful but not pushy, she listened to what was important to me and guided me in the right direction .
I came away from my shopping experience ,feeling happy and confident in the choices I’d made .
This lady is a credit to your store.
Thanks
Carolyn Hopkinson.
2026年6月15日
DFS Furniture - Reading からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
welcombed on arrival
welcombed on arrival, friendly approach, there was always somone to assist not left waiting long. process was quick.
2026年6月8日
DFS Furniture - Reading からの回答
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great experience.
2026年6月16日
DFS Furniture - Reading からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
when we walked in nobody pounced on us…
when we walked in nobody pounced on us we walked around at leisure we was offered a drink when we was ready John told us about the furniture we was interested in we ended up buying it very good service
2026年6月16日
DFS Furniture - Reading からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales person was great on my two…
The sales person was great on my two visits. Sun 14th June Sandra who was helpful and showed me to the styles of sofa I had stated.
I returned on Tuesday 16th June to order and the sales man was also great.
Both were knowledgable, helpful, Friendly. The whole experience was relaxed no high pressure sales techniques and efficient .
2026年6月16日
DFS Furniture - Reading からの回答
Good Afternoon,,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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