Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The agent Faizal Khan was very polite and welcoming. I was a little indecisive about choices available, but he helped me with all my questions which gave me the confidence to make the choice of furnit... もっと見る
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... もっと見る
企業が回答しました
We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, 英国
- 0333 999 9796
4.9
優良
4380件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Caroline was very friendly
Caroline was very friendly, welcoming, helpful and knowledgeable.
2026年4月20日
DFS Furniture - Romford からの回答
Good morning Mr Hurst,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The most pleasant experience at DFS
We recently purchased a sofa from DFS and had such a great experience thanks to Faisal Khan. From the moment we arrived, he was welcoming, patient, and incredibly helpful. He took the time to explain everything clearly, making sure we felt comfortable and informed throughout the whole process.
We actually arrived quite late, close to closing time, but Faisal never made us feel rushed. Instead, he went above and beyond by staying with us and ensuring we were completely happy with our choice before finishing for the day.
It’s rare to come across such genuine and attentive customer service, and it really made a difference to our experience. A big thank you to Faisal for making what could have been a stressful decision feel easy and enjoyable!
2026年4月20日
DFS Furniture - Romford からの回答
Good morning Kay,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Service provided by Nicola was very…
Service provided by Nicola was very professional and helpful
2026年4月20日
DFS Furniture - Romford からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Helpful salespeople
2026年4月12日
DFS Furniture - Romford からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I visited the DFS store in Romford
I visited the DFS store in Romford, Gallows Corner Retail Park to buy my first sofa and Veronica was the person that helped me. She was very friendly and explained everything in great detail. I would recommend anybody to find her in the store if they are ever going there. Great experience!
2026年4月15日
DFS Furniture - Romford からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service! Mr. Khan handled everything quickly and with a positive attitude. I really appreciate it. He was very friendly and explained everything clearly
Great service! Mr. Khan ( Harold Wood )handled everything quickly and with a positive attitude. I really appreciate it. He was very friendly and explained everything clearly
2026年4月6日
DFS Furniture - Romford からの回答
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Romford からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
it was ok,service was ok
2026年4月6日
DFS Furniture - Romford からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
My experience was excellent from start…
My experience was excellent from start to finish. The staff was genuinely helpful and knowledgeable. He gave very good advice.
2026年4月13日
DFS Furniture - Romford からの回答
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great Buying experience
Bought a new sofa from here, there we no pushy sales people & only asked if we needed help. The staff answered all our questions & the salesman ( sorry only remember his surname Kahn ) was a really nice guy.
2026年4月6日
DFS Furniture - Romford からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 have a great day.
Kind Regards,
Vanessa
DFS Customer Support
I found the lady very helpful and very…
I found the lady very helpful and very lovely she had lots of customers to see she was fantastic
2026年4月6日
DFS Furniture - Romford からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Romford からの回答
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Great experience and great customer…
Great experience and great customer service the staff is amazing
2026年4月11日
DFS Furniture - Romford からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The sale representative was very good…
The sale representative was very good and because he knows my husband, he gave us his yearly reduction price.
2026年4月10日
DFS Furniture - Romford からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Salesman very helpful not pushy and was…
Salesman very helpful not pushy and was able to answer all the questions.
2026年4月10日
DFS Furniture - Romford からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Nicola was very nice and helpful
Nicola was very nice and helpful, she even stayed later to make sure everything was correct for us.
2026年4月9日
DFS Furniture - Romford からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Really helpfull staff
2026年4月9日
DFS Furniture - Romford からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and informative
Very helpful and informative. Explained everything thoroughly and in a friendly manner.
2026年4月8日
DFS Furniture - Romford からの回答
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Adil:Romford store - great CX!
Adil from the Romford store was very attentive and professional in my order.
2026年4月8日
DFS Furniture - Romford からの回答
Good afternoon Rajvinder,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Male salesperson must do better
I loved the sofa I purchased, which was delivered today, with very friendly and professional sofa installers.
However, the salesperson I dealt with at Romford DFS was incredibly sexist and very rude to me. I paid for the sofa, but he repeatedly ignored me and spoke to my male partner.
This salesperson needs to do better, as we live in 2026, not the 18th century.
2026年2月28日
DFS Furniture - Romford からの回答
Good afternoon JJ,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team. Rest assured this review has been provided in feedback to the store manager to review this with our sales team, this is not the level of service we would aim to provide. Apologies for any inconvenience this may have caused you.
Kind regards,
Lia
DFS Customer Support
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