We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... もっと見る
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We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... もっと見る
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At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... もっと見る
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We have enjoyed our experience at DFS when we came into buy a lounge suit (our 3 one at DFS . The staff were very friendly and most of all knowledgeable. I would definitely recommended anyone buying... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, 英国
- 0333 999 9788
4.9
優良
8100件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We visited your Hedge End
We visited your Hedge End, Southampton store looking for a corner sofa unit. We were assisted in our search and completion of the purchase by Faiza, who was very thorough, efficient and charming.
2026年7月18日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Seamless Experience
We received honest helpful advice. We were steered seamlessly to arrive at an informed decision, after changing our minds numerous times.
2026年7月20日
DFS Furniture - Southampton からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
My Parents-in-Law were very pleased…
My Parents-in-Law were very pleased with their experience.
Everything was explained fully but they did feel that the aftercare/insurance was “just added” although they are satisfied that they have it.
2026年7月21日
DFS Furniture - Southampton からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Southampton からの回答
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great time buying furniture
From the time we entered the shop looking for a sofa we were greeted by Joe and then left alone to browse at the beautiful furniture making are minds up
Once we had decided Joe was very helpful with the layout of the sofa and materials etc
We also then purchased a dining room table chairs a rug and some beautiful cushions , very very happy and looking forward to receiving our new furniture
Thank you JOE for serving us today you made the experience really great as well as the other staff who spoke to us
Great service again TY DFS
2026年7月21日
DFS Furniture - Southampton からの回答
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and polite customer…
Very helpful and polite customer service assistant who explained everything we needed to know prior to making a purchase.
2026年7月20日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great quality and service
Perfect - good experience all around and lovely lady selling - Kerry at Southampton.
Quality items you can experience right here.
2026年7月21日
DFS Furniture - Southampton からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Staff
Kerri was super helpful and took her time to explain and go through the different options.
2026年7月19日
DFS Furniture - Southampton からの回答
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Southampton からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very helpful staff
2026年7月20日
DFS Furniture - Southampton からの回答
Hello Rosalyn,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Top Notch Service
Our sales lady was Mira, she was brilliant. So friendly, cheerful & informative.
2026年7月19日
DFS Furniture - Southampton からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great sales person not pushing and…
Great sales person not pushing and relaxed. Vibe of store was friendly and relaxed with great sofas
2026年7月18日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service from Josh
Excellent customer service from Josh yesterday, he was honest and friendly and despite being fairly new, was able to answer questions and guide us through the process. A calm and chilled experience, no pouncing as you walk in just nice to be left to loom and try at leisure
2026年7月18日
DFS Furniture - Southampton からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great experience, thanks Adam
Adam was very helpful, knowledgeable & friendly. We wouldn’t hesitate to go back to DFS in the future.
2026年7月19日
DFS Furniture - Southampton からの回答
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Kerry was very helpful with knowledge…
Kerry was very helpful with knowledge of what she was selling and what we required to fulfil our purchase
2026年7月19日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff member was really helpful and…
The staff member was really helpful and knowledgeable and made the whole process of ordering my sofa easy & stress free
2026年7月17日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Sales team gave you space and time to…
Sales team gave you space and time to look and decide explained everything thoroughly.
2026年7月17日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We have had an excellent experience…
We have had an excellent experience today thanks to Faiza. It was my partner and I’s first time buying a sofa and she made our first experience so comfortable and easy.
2026年7月19日
DFS Furniture - Southampton からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Singularly Useless
Singularly Useless. Delivered a sofa with a fault, took it back then redelivered the same sofa with the same fault "as new"
Store won't do anything about it. Don't bother, buy from someone else.
2026年7月19日
自発的なレビュー
DFS Furniture - Southampton からの回答
Good Afternoon Jon,
Thank you for taking the time to leave this review and for bringing this issue to our attention, your feedback is always appreciated.
First of all I do want to take this opportunity to apologise on behalf of DFS for the experience you have received, I have taken a look into this and I understand this situation must be increasingly frustrating. I can assure you this is not how we like to treat our customers.
I have taken a look into your order and can see this has been raised to the store manager please be rest assured they will be in contact to discuss this further with you.
Kind Regards,
Lorraine A
DFS Central Customer Support
Order with Josh
Josh was super helpful in giving us all the key information regarding all aspects of our purchase and was so enthusiastic about the product! He was not too pressuring when we entered the store but was on hand to help when we needed him! Very knowledgable and a great seller!
2026年7月18日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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