We had a fantastic experience at DFS Taunton. And all thanks to our brilliant salesman Kyle. He took the time and patience to go through all of our options and with his help we've created a fantastic... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Alice was very helpful without being too forceful or off putting! She was very informing, allowed us to roam the store and made the whole process very smooth & enjoyable! We’re very excited to receive... もっと見る
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Steliana at DFS made the entire process seamless and enjoyable. From the moment I walked into the showroom, she greeted me with a warm, welcoming attitude without ever feeling pushy. She took the time... もっと見る
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Lawrence, who assisted us, was so friendly and knowledgeable. He acknowledged us straight away but gave us space and time to browse allowing us space to make the right decision. As soon as we were rea... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Toneway, TA1 2BB, Taunton, 英国
- 0333 999 9802
4.9
優良
4619件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We firstly went into DFS on 25th
We firstly went into DFS on 25th. Lawrence greeted us and allowed us to browse at leisure. He pointed out which sofas were available in the required colour and gave us prices and delivery details.
We returned on 26th and again we were greeted by Lawrence and ordered two sofas. Throughout our transaction Lawrence was extremely helpful, polite and patient.
2026年7月26日
DFS Furniture - Taunton からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lawrence met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Such knowledgeable and helpful staff. Asked a lot of questions to ensure the right products were offered and received.
2026年7月26日
DFS Furniture - Taunton からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Visited Taunton branch of DFS today…
Visited Taunton branch of DFS today looking for a sofa and with the useful help and knowledge of the sale assistance Kyle we left with the perfect sofa for us
2026年7月26日
DFS Furniture - Taunton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Easy choice
We had a very pleasant experience with help provided whenever needed, and all our questions answered which enabled us to come to a decision very quickly ./
2026年7月25日
DFS Furniture - Taunton からの回答
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Taunton からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Given plenty of time to browse the shop…
Given plenty of time to browse the shop before being approach by staff, which I personally prefer.
The whole process of buying from the store was timely and seamless.
2026年7月25日
DFS Furniture - Taunton からの回答
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Top marks for this staff member
Dave who was excellent in the way he dealt with my husband and myself. He went through everything step by step. There was no pushing us for a quick sale. We asked him questions and, there were a lot, but he took time with us to make sure we were happy with his responses. Yes Dave is a very knowledgeable member of your staff and definitely an asset to your company.
2026年7月24日
DFS Furniture - Taunton からの回答
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Dave met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
We were offered help on entering the…
We were offered help on entering the store in Taunton by Alan, but we’re just Browsing. However, when we asked for some assistance later on, Alan was politely, helpful and very knowledgeable regarding our questions, even offering up suggestions for a Battery power pack so you don’t have electric cables running across the floor. Great helpful service with no ‘Sales pressure’ 👍🏻😃
2026年7月24日
DFS Furniture - Taunton からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Taunton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Kyle was great,knowledge professional…
Kyle was great,knowledge professional and kind. It was a really positive experience. Thank you.
2026年7月22日
DFS Furniture - Taunton からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service from Lawrence…
Excellent service from Lawrence couldn’t ask for a better sales guy
2026年7月22日
DFS Furniture - Taunton からの回答
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Taunton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service
Excellent customer service, nothing was too much trouble. Salesman was informative, honest and was focused on us as customers.
2026年7月20日
DFS Furniture - Taunton からの回答
Hello Charley,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Helpful
Helpful, informative, really useful to be able to borrow swatches for a small refundable deposit.
2026年7月19日
DFS Furniture - Taunton からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Taunton showroom- Great!
Excellent advice and overall service in the Taunton store. Easy to talk to sales people, not pushy. Very helpful, moving furniture around for us. Recommended a nice place for lunch… Great complimentary coffee in store too!
2026年7月19日
DFS Furniture - Taunton からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
They convinced me to buy a sofa in…
They convinced me to buy a sofa in store in the colour i didnt see.Sean made sure i buy it with them inside the store knowing i was not sure of the colour.When it arrived the colour was not good.I went to furniture village for advise and they said if sofas are bought online you can return them without high fees which i didnt know and i went to dfs i told them what furniture village said and Sean and Mark who is the manager said its none of their business and they are not obliged to give customers that information and that if i don't like the sofas i have to pay £ 820 for them to take them back .I pleaded with them and no mercy.Im a single mum and they took all my savings.I wouldn't advise to buy from these people ,no empathy whatsoever.
2026年6月13日
自発的なレビュー
DFS Furniture - Taunton からの回答
Good morning,
Thank you for sharing your feedback with us, we are sorry to hear you are unhappy with the product you have received. As we are unable to showcase every colour available in-store we do have sample books available which display all colours and fabrics for available ranges. It is also discussed upon purchase that orders cannot be cancelled or changed once placed unless a fault is present with the item. If you wish to discuss this further please contact the team on 0333 9999 777.
Kind Regards,
Holly M
DFS Customer Support
Came in this morning to have a look at…
Came in this morning to have a look at some sofas Alan showed us round some latest recliner sofas showed us how they work and connect upto Bluetooth very helpful fantastic service
2026年7月18日
DFS Furniture - Taunton からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Lawrence was very helpful and provided…
Lawrence was very helpful and provided great customer service. This was our third visit to DFS and this time we knew what sofa we would be purchasing.
2026年7月18日
DFS Furniture - Taunton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Lovely warm reception from Kyle when…
Lovely warm reception from Kyle when entering the store. We were then left to browse the stock in our own time. Once we'd decided to go ahead with the purchase, Kyle was on hand to answer our questions and provided useful information about the product we'd chosen. The sale was handled in a professional manner whilst keeping the transaction jovial. A very pleasant experience and looking forward to our delivery.
2026年7月18日
DFS Furniture - Taunton からの回答
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Taunton からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
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