Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Staff were so helpful and friendly. They weren’t pushy like some places are and they explained the process thoroughly making sure we were sure on our choices and what add ons may be beneficial for us... もっと見る
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Good Staff Good Store. We came in looking for a new sofa we were greeted nicely. Didn't feel under pressure and not rushed. After we had found the sofa we were looking for the gentleman who was w... もっと見る
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Our shopping experience in T.Wells was great, no hard sales push, instead a relaxed conversation about my room, style, pets etc. to help me establish the right sofa with the right fabric. I forgot to... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Longfield Road, TN2 3EW, Tunbridge Wells, 英国
- 0333 999 9811
4.9
優良
2939件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
I walked into the store spontaneously and was just browsing when Temi approached me. He asked what I was looking for, and I told him I wanted a nice, comfortable sofa with a stool.
He took his time and patiently showed me different options and colours, even though my choices were quite limited. After nearly an hour, not only did I find exactly what I wanted, but I also purchased a glass living room table with a matching coffee table.
Temi is a great listener—patient, gentle, and welcoming. He made the whole shopping experience enjoyable, and I highly recommend him to anyone looking for excellent customer service.
Afsoon
2026年6月26日
DFS Furniture - Tunbridge Wells からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Temi met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My boyfriend and I came in a few times…
My boyfriend and I came in a few times before purchasing the sofa and each time the customer service at DFS tunbridge wells was incredible. Thank you so much!
2026年6月17日
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very pleasant sales person
Very pleasant sales person , helpfull in listening to my Soafa requirements and advising accordingly.
Very happy with purchase and advice given.
2026年6月23日
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Tunbridge Wells からの回答
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
We were made welcome in a relaxed…
We were made welcome in a relaxed atmosphere offered a drink and the assistant was really helpful and assuring
2026年6月20日
DFS Furniture - Tunbridge Wells からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service by lovely staff…
Excellent service by lovely staff member, who couldn't be more helpful if she tried.
Made the whole last minute process easy .
2026年6月15日
DFS Furniture - Tunbridge Wells からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great company to deal with…
It was easy and efficient dealing with DFS. Advisor was extremely helpful and took the time to understand our needs.
2026年6月16日
DFS Furniture - Tunbridge Wells からの回答
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Found the perfect sofa at a great price…
Found the perfect sofa at a great price at the Tunbridge Wells store.
The sales staff, especially Katie we're very helpful and pleasant.
The whole experience was made easy and straightforward.
2026年6月5日
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Extremely helpful staff
Extremely helpful staff. Andy really listened to what I needed and didn’t try to oversell. Very reassuring. The whole sofa purchase went smoothly and efficiently.
2026年6月12日
DFS Furniture - Tunbridge Wells からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Katie
Great service from Katie. Showed care and an interest in what sofa was for etc
2026年6月11日
DFS Furniture - Tunbridge Wells からの回答
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Such a positive experience...
Drove 40 miles to look at an item my local store didn't have, very pleased I did. Wasn't at all what I wanted, but with Katie's very knowledgeable help, I found exactly what I did want! She listened to what I was looking for and found it, I'm am so, so pleased with my purchase, many thanks Katie, you're a credit to DFS.
2026年6月7日
DFS Furniture - Tunbridge Wells からの回答
Hello Val,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Great service from Rob
Rob (I think that was his name) in Tunbridge Wells, was exceptionally helpful, there when we needed him & absent when we were debating. His advice was very helpful & helped us make the right choice for us.
2026年6月8日
DFS Furniture - Tunbridge Wells からの回答
Hello Hayley,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Props to Rob at DFS, Tunbridge Wells
Rob was the chap who took care of us. He explained things clearly and took a relaxed approach instead of robotic, which is what we have experienced previously. He wasn't pushy, let us make our own mind up and sorted us out with a decent sized sofa. Props to this chap for his service!
2026年6月4日
DFS Furniture - Tunbridge Wells からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Tunbridge Wells からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Rob and Tess were so helpful
Rob and Tess were so helpful
And they gave me the space I needed to look at what I needed
2026年6月4日
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The service was very good
The service was very good, the young man that served us was very friendly and thorough, he talked us through everything we needed to know. We are very happy with the service
2026年6月4日
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Tunbridge Wells からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
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