Diamond Resorts レビュー 

Esto a sido la peor experiencia de mi vida , después de estar pagando 2 años seguidos y nunca pude hacer una reservacion y cuando fui a las Vegas al hotel cancun a cancelar o a que me dijeran que podía hacer para salir me dijeron que hilton gran había comprado a diamond resort y que para cancelar tenia que agarrar un nuevo contrato y luego cancelarlo en. Los días que es permitido y que así iba a poder salir de ambos contratos Esto lo dijo la representante que me atendió lo cual fue una gran mentira todo por que cuando llame a cancelar se negaron rotundamente lo que me ha hecho pensar que no se puede confiar en nadie nadie de estas personas por que nadie te va a ayudar ,ellos solo te hundiran más, yo grabe todo lo que me dijo esta persona y me iré a las últimas instancias para cancelar toda esta compañía que lo que hace es estafar a las personas, no contestan los teléfonos no le dan una solución,. No caigas en esto jamas

They still using pressure tactics. Why cant they accept no!

Said Im leaving 5-6 times. Acted as if they didnt hear me until I got up to walk out.

Mi experiencia con Diamond Resorts y sus tiempos compartidos ha sido una pesadilla. Durante mis vacaciones en Lake Tahoe en el 2021, fui atraída a asistir a una reunión que resultó ser una presentación de ventas de alta presión. Desde el momento en que llegué, fui objeto de tácticas de manipulación y desinformación y, lamentablemente, me convencieron de comprar uno de sus tiempos compartidos. El representante de ventas inicialmente fue amable, pero rápidamente se convirtió en un vendedor implacable. Prometen muchas cosas, alegando que podría viajar a cualquier destino dentro de su red a bajo costo y disfrutar de numerosas comodidades. ¡Esto por supuesto era una mentira! Incluso trataron de comparar el tiempo compartido con ser dueño de una propiedad en Tahoe. Omitieron deliberadamente el precio exorbitante y el costo real de poseer uno de sus tiempos compartidos. Los beneficios prometidos resultaron ser nada más que promesas vacías. He tenido problemas para reservar alojamiento fuera de Las Vegas, a pesar de ser propietario del tiempo compartido durante casi dos años. Además, me han cargado con tarifas de mantenimiento y costos ocultos que se omitieron convenientemente durante el argumento de venta. ¡Es una completa farsa! ¡Exijo que Diamond Resorts y Hilton (ya que supuestamente se están fusionando) cancelen mi tiempo compartido! Esto es una estafa, solo mira lo que todos dicen sobre ellos. Sus prácticas engañosas y las mentiras me han hecho sentir engañada y traicionada. Evite Diamond Resorts a toda costa; solo les interesa obtener ganancias a costo de los clientes desprevenidos. Evítales!

I have had a very disappointing experience with Diamond Resorts and feel I should warn others. Diamond used high-pressure tactics and aggressive sales behavior to convince me to purchase a timeshare, and then continued to harass me with pitches even after I had already made multiple purchases. They have not shown any empathy for my unhappiness with their product but will continue to chase my money. The salespeople misrepresented the terms of the contracts and made false promises about the benefits. Everything from the full price to the ease of booking was a lie. They also hid information like the fact that I could have cancelled within the cooling off period. It is clear to me that I was taken advantage of due to my older age and good credit score. I bet they thought I would never catch on to their scheme, but I have and I’m here to WARN OTHERS!

Proper scammers, be aware, very aware, i booked a too good to be true deal, and went to bahamas, resort looked great, problem was they put us in a rundown motel next to the resort, and then tried to sell us a week at the resort , i said you guys conned me , this was not what was shown to me in the pics, oh sorry Sir, we also own the motel, was that not clear to you, i just laughed, they probably have to say this everyday, anyhow i stated if you give it me for free, i will not take it , tried the pressure, i told them to stick it, and moved to another hotel, proper conners

I was promised i would receive a gift card for attending their presentation. Not the case, Diamond Resort is a scam..... FYI, Diamond Resort is owned by Hilton you don't need a timeshare, Hilton Card is just as good.

Si estás buscando un lugar donde puedas relajarte y disfrutar de tus vacaciones, definitivamente debes evitar el Hotel Cancún Resort de Monarch Grand Vacation a toda costa. No solo te verás obligado a hacer innumerables llamadas para reservar una habitación, sino que también serás sometido a una junta de tiempo compartido al llegar. Esta junta no solo es inútil, sino que también se llevará a cabo en un idioma que no entiendes, dejando a tu familia atrás para poder atenderla.
La representante Arce Mendez fue especialmente desagradable y molesta. A pesar de que ella hablaba español, continuó presionándome para que comprara un nuevo contrato de tiempo compartido con Diamond Resorts, incluso después de que le dije que no podía permitírmelo. Me dijeron que la compra de este tiempo compartido era una inversión que se pagaría sola. Luego aparte de esto ser imposible le suman a uno pagos de mantenimiento descomunales que suben todos los años para sorpresa de los compradores.
Además, me hicieron esperar en la junta, lo que hizo que mi familia esperara afuera de la habitación donde nos hospedamos. Aunque finalmente persuadí al personal del hotel para que permitiera que mi familia se quedara en la habitación después del check-out, la presión y el comportamiento poco profesional de Arce todavía me dejó sintiéndome disgustada y frustrada.
En resumen, aconsejo que evites el Hotel Cancún Resort de Monarch Grand Vacation y Diamond Resorts si no quieren ser obligado a asistir a una junta de tiempo compartido y soportar la presión de vendedores poco éticos y deshonestos. Hay muchos otros hoteles en Las Vegas donde puedes alojarte sin tener que preocuparte por estos problemas

Det mindste man kunne gøre var at oplyse at hotellet havde en DJ lign. person ansat til at larme mest mulig ved poolen.
Voksen lege, gym. samt højt musik fra kl 10 til ca. 16 hver dag, det gider vi under ingen omstændigheder at høre på i sin ferie.
Kl ca. 21 begyndte de igen i deres tilknyttede Amfiteater til kl ca. 23.45
Hvis det havde været oplyst, havde vi ALDRIG valgt det hotel.
Hotellet var fint og rent, maden var ok og derfor dobbelt irriterende at de valgte den larm, gad vide hvor mange af gæsterne der syntes at det var fedt?

PLEASE avoid at all costs. Diamond Resorts is an absolute scam: hidden fees, rude customer service agents, impossible to exit, hemorrhaging cash for NOTHING. Instead of signing-on with this "company" for a "holiday" on their terms, use your hard-earned cash to go to a 5-star independent hotel which will, undoubtedly, turn out to be a better quality, cheaper (!!!), more relaxing, no-strings-attached vacation. Everything about this company is abhorrent- it is a deal with the devil. Diamond Resorts preys on people's excitement about travel and people's general trust that humans are honorable/true to their word. They will happily bankrupt you and laugh as they do it.

I thought I would be able to go on vacation every year when I became a member with Diamond Resorts, but instead I have become increasingly concerned about my finances. It is not fair that this company thinks they are able to do the things they have done and get away with it. I am hoping to bring awareness and steer people away from this horrible company. Three key things that they failed to disclose (adding to the list of information that Diamond tactically chooses to omit): the Public Offering Statement, the interest rate and the "Truth in Lending" clause. They also never disclosed the recission period. Arizona only gives you a week, or 7 days, to cancel a contract. It would be a lot easier for us to do our due diligence with the contract and review it, but to this day, after multiple failed calls to receive the contract, Diamond Resorts, and the escrow agency, have both failed to provide us with a contract. To this day we do not have it and we purchased in November 2021. Tragic excuse for a company.

It seems implausible that Diamond Resorts has not been shut down as a multi-level scam at this point. It is obvious that what they do is initially lie to get you in to the fold and then keep you there by continuing to manipulate you through omissions, deception, and deflection. We naively fell for one of their marketing scams in Las Vegas and entered a contract during what we were told would be about 1-hour long presentation. (We were approached in a casino and bused to the Cancun property). 7 hours later, we were still be held hostage, as they had our IDs. During that presentation we spoke with 5 different salespeople, evidence of their high-pressure sales tactics. We were told about the easement of booking, availability, rental opportunities and it was CLEARLY STATED that all properties were PET FRIENDLY. We had almost immediate regrets, however it wasn’t until we utilized our “investment” a few months later that we realized that it was worse than we even expected. Upon check in we were told that we were REQUIRED to attend an Owners Class, that we were charged a deposit to attend. As it turns out, this was not a class but another sales presentation where the following was discussed; Diamond is NOT PET FRIENDLY – THEIR solution…see your Dr. and lie about having a service animal. Fantastic! This speaks volumes on the ethics of these guys. 
In the end, we were basically told that what we initially purchased wasn’t going to give us what we were “sold”. At the same sales office a few months earlier we were “upgraded” into a financial disaster of a contract. Our goodwill was taken advantage of by deceiving and conniving sales employees. Simply put, Diamond sold us a mountain of lies and then emotionally and mentally manipulated us into signing another contract with them.

Diamond Resort’s salesmen basically begged for our business and continued to lie afterwards. They ran our credit without asking and they made our down payment on a Barclay Credit Card without first getting our consent. Our 90-minute meeting turned into 6 hours where we were deprived of food and were not allowed to leave. They told us things like being able to travel 3 times a year, access to Disney, this was a real estate purchase, etc. Things that should have been disclosed that were not, for example the interest rate of the loan and our right to cancellation. We are seniors and the way we were treated was unacceptable. It is sad to see how such a big company can be so heartless towards someone who is considering giving them their business.

Diamond resort is never to be trusted. No matter what they offer you, it is all a lie. Every single bit of it. After you've signed the contract, you will discover that nothing they said is true, and the common response to all of your attempts for a remedy will always be "we can't do anything about it". They will change your reservation to rip you off (if you book 2 nights, they'll change it to 1 night and tell you you messed up the date, but they can "probably" offer you an extra stay if you sit in their "90 min" presentation-which can take hours because they will wear you down). Everything they do is dishonest. All of the negative reviews are 100% true. Please do not even consider for one single moment buying into this company or Hilton. It is pure and simple a SCAM. All the agents and corporate owners, CEO's, whatever, are heartless ass holes who will never listen to you, give you a break admit their lies or refund you after they've suckered you in. They are simply not human. Every seemingly friendly agent who vows to help you clear up past mistakes is 100% lying. They will not correct anything despite what they say. Any "update" is really just another attempt to of the company to get more money from you. If you say "I came here for the update", they look at you like you're the biggest loser in the world to have even believed that this was just going to be an update! It's all just one lie after another. Don't trust the smiling faces and fake sympathy. If you make the mistake of falling for their heavy, hard-sell tactics, you will NEVER escape. NEVER. And they don't give a damn how it may destroy your life. You have been warned.

I wish there was an option for no stars. My mom passed away and they had financially exploited her while she was still with us. They are hands down the worst company I have ever heard of. They would not allow me to redeem her points, that she never got to use, nor provide me with any useful information. Burn in hell you evil company!

I was called by a sales guy that had all the answers. I was sold for $400 to go to their resort choices, what can go wrong? I was sold 4 nt/5 days and was told I will have 2 trips to use. Then the guy said he liked me and threw in another night at no charge. I called last week to try to book my trip to learn they only allow 4 nights and 5 days. I said but my contract reads differently and you have my contract to support this. The team said there is nothing they can do other than offer me another 4 nights as none of the resorts but 2 allow the 5 nights. Then i learn I have a time share tour and there are additional fees i have to pay that were never disclosed. I don't care about the time share or the fees I told the rep, but rather I am concerned you sell a package you don't honor. I have spoken with the rep now 4x and she has told me the owner would call, the sales team would call, and apologized and agreed i was sold a bag a BS by the sales team. To be transparent the people I have been speaking are not sales and have no control. Also the owner nor the sales team has ever called to discuss what they did and that they are a sham company selling packages they don't honor. I finally got a manager and he agreed to refund the $400 I paid. I highly doubt i get it but he said i will. Read the reviews for this company and beware.

Quiero salir de el tiempo compartido por la razon que me siento presionada y defraudada desde el inicio con puras mentiras nos llevaron a comprar algo que en realidad no lo necesito y ademas nos mintieron respecto al cobro de mantenimiento segun dijieron que el año 2022 ya no lo hibamos a pagar por lo entrado el año que ya estaba y ahora resulta que nos estan cobrando los dos años por estas razones y mas no quiero seguir con este contrato

Our experience with Diamond Resorts overall has been lousy. This whole experience has robbed us many nights of sleep worrying about Diamond and has burdened us with untold amounts of stress and brought emotional turmoil to our marriage, and prevented us from planning any suitable vacations, while losing many hours trying to book reservations.  Diamond/Hilton “talks” use extreme high-pressure sales tactics full of lies and misrepresentations by their highly trained representatives. The sales staff at Diamond are liars and make promises based on your dreams and wishes with no intention of ever fulfilling those promises. Consequently, everything about this company has been highly unprofessional and outright fraudulent. The deceptive sales tactics, the enormous pressure, and the repeated lies. We were coerced into signing this contract while under immense stress, but we never would have signed anything if we were given a clear picture of what we were buying.

Originally, I was a Diamond Resorts owner. However, in 2021, while on vacation, I was asked to attend a short presentation to talk about the merger with Hilton and how this would impact my membership. This meeting was filled with lies, manipulation, and high-pressure sales tactics, designed to get me to upgrade this membership into the “Hilton family”. Since Hilton was a name that I believed stood for integrity and quality, I felt that this was a benefit to my current membership and something that I should not pass up. However, several weeks later when I went to activate my membership, the website had disappeared! I was told that what I owned, the Club Solo membership, no longer existed. Somehow, this “nonexistence” was not communicated, and does not absolve me from the financial commitment? I thought Hilton was a company that could be trusted but I was clearly mistaken. Do not believe anything they tell you!

My family have had a timeshare with DRI for over 20 years since Sunterra days. After my father passed away they convinced us to upgrade and we are Platinum Members. We were held for 6 hours and where so brow beaten by the end of the meeting would would have signed anything to get out of there. I have been trying for 4 months to get answers from DRI with regards to outrageous Maintenance Fees and how to be released from the contract. We were told a bunch of untruths about the usage of points. One of which was by using the points it would offset our Maintenance Fees. We are now being told we owe in excess of $16,000 for maintenance fees. We have a loan due to being forced/coerced to upgrade. Our financial situation has changed and we cannot afford this timeshare. It is draining my 90 year old mothers finances to the point I am going to struggle to meet her care needs. I have talked to the Transitions team who were rude and basically told me there was no way I will ever get out of the contract and I just needed to keep paying it. When I asked to speak to a Manager or someone higher up in the company I was told that I was as high as I was going to get so just pay up. I am now suffering from severe anxiety and bouts of depression over this as I don’t know where to turn to. I am actually considering just walking away and letting it go into foreclosure. DRI are taking over $38,000 a year from us. They take advantage of seniors. Their sales people wear you down and make you think you are getting a great deal and then what you have been sold bares nothing to reality. I am sad that I had to give DRI 1 star because they are not worth even that.

For the last 17 years, my family and I have been victims of Diamond’s convoluted timeshare scam, and we have had enough! We have been to presentations across the country, all of which are the same. The staff pressures and manipulates you for hours; they lie, convince you that what you were sold at the last presentation was insufficient, and offer to “help.” We’ve been told we could rent our points for income, which is impossible, especially when we barely ever had enough points for our vacations. The reservation point requirements constantly change, making it easier to sell you more points because they become “necessary.” They also limit the use of points for airfare and cruises, although it is a selling point to purchase more points. We have spent so much money in almost two decades and gotten very little in return.

The relationship started fairly nicely, but with each trip and each presentation, we find ourselves in more and more debt, and the vacationing experience has become unbearable!