Diamond Resorts レビュー 

About 12 years ago, we took our grandchildren on vacation in Orlando. We had plans to take them to Disney World, but Diamond Resorts had told us our attendance at a presentation was mandatory, which in the end we were forced to go. The 1-hour presentation turned into 7 hours of excruciating pressure to purchase a pointless timeshare. The timeshare is hard to use and reserve, the fees were never disclosed, and we were told we were getting their special rate. I’m not sure about you, but a special rate is not a $26,000 contract filled with lies. When looking at the contract, it states our total purchase price is well over $40,000. Why was this never disclosed? We are appalled at their behavior and wish we had never gone to that original meeting. They have caused us nothing but pain for their financial gain. The ones benefiting from the transaction are the salesperson and the owners of the resort. You, unfortunately, are stuck with a small slice of a unit that has little or no resale.

We have been Diamond Resorts owners since 2021 and heard that Hilton was buying them out, so we decided to attend an “owner’s update”, Since this update, we bought their worthless HGV Max program and have paid them well over $24,000 for this new program.  They promised the HGVMax program would solve all the previous issues we’ve had with Diamond Resorts, but My God, have things gotten worse! They went as far as to tell us that if we don’t upgrade, our Diamond contract would be worthless and all the money we’ve paid over the last 2 years would be gone! They pitched it was an investment yet there is no way we can make any money from it. They also failed to disclose a lot of related fees and expected me to know all the legal lingo they used in the contract, without any type of explanation.  Each time they would say they are fixing the previous salesperson’s mistake, and every time, the signing was rushed through to the point where we had no time to read anything we were signing for. Crazy to see no one there knows how to do their job. We have already paid $24,134 and we are not seeing any value in the product that we are financially responsible for. I am completely embarrassed looking back at the crap we feel for with this company and the straight out lies we were told in order to get what they want, more money!

If I could give a 0 I would. I own a week already, its been paid off for years. While using my week in vegas I was tricked into buying 5,000 points. I was told by the sales person the points were enough to use for airfare, so we agreed to purchase. Of course this conversation with sales person was not recorded. When in with the contract guy it was recorded and at no time did he bring up the airfare part that the sales person promised us. Now after finding that 5,000 points is not enough for airfare or anything. We can't get out of it. They say its a he said she said situation. Don't trust the sales people, customer service people, contract people, anyone associated with this company.

SCAM! Do not trust these people. We were completely misled about everything, Over charging very bad service

Don't do it. Just save up for a vacation on your own. After years of my timeshare company changing hands, special assessment fees, rising maintenance fees, not being able to get accurate help with my timeshare on the phone, limited availability, numerous telemarketer calls from my timeshare trying to get me to attend "events and new resort previews" (where they charm and feed you and try to sell you MORE timeshare), it's not worth the hassle.

SCAM! Do not trust these people. We were completely misled about everything, we didn't get to use any of "free trips" due to Covid which they will not honor, they lied to us about a free trip they gave us and then turned it into a sales pitch to upgrade. Customer service is garbage! We have been calling every few days for TWO MONTHS to resolve an issue and our ticket hasn't even been assigned yet.

We purchased a vacation getaway with diamond resorts in South Lake Tahoe. We have been trying to book our promotional stay, in Lake Tahoe and we keep getting told there is no availability.

DON'T BUY!! DIAMOND RESORTS IS A SCAM!!!

My husband and I bought a timeshare in January of 2020. Another couple we were vacationing with talked us in to going because they got discount tickets and a gift card. almost as soon as we got there the other couple bought in and left to enjoy their day. I wasn't sold and asked for our ids back, they assured us they would be right out with them but hours later we were still stuck there with our three kids. every time they would say they were getting our ids someone else would come out to try to give us a run. After about 5/6 hours of waiting, we finally said fine a decided to purchase the cheapest plan We asked multiple questions about the points system, made sure there would be no surprise fees and a few other things we signed on the dotted line.
What a mistake! we have not been able to use this once. Th dates we want are never available, the resorts we can get with our points are not the ones they originally showed us, our points do not roll over like they said. When I get them on the phone abs question anything they get nasty and immediately hang up!! DO NOT BUY! YOU WILL REGRET IT!! The other couple has had the same experience as us as well and never used their points either because they can't afford the places without coming out of pocket.

I purchased a timeshare back in 2002 at Kaanapali Beach club and enjoyed going there for 5 years but aI was totally turn off by the fact that the maintence fee's doubled in 5 years. Holly Smith was the sales person that sold it to me and she totally lied to me. I was at the resort in 2005 and she told me that my weeks had doubled in value and I said that I wanted to sell them. I was at the happy hour and She hid from us whenever we were at the resort.
I paid $46,000. for 2weeks a year for a 2 bedroom
unit on the 8th or 9th floor....I sold the 2 weeks for $4,000. in 2009. It was a nightmare. Never buy a timeshare. The sales people lie to you.

Actually would be 0 stars these morons keep calling me every business day just before 6:00 p.m. and leave me a voicemail for something I will never use never trust I have called them repeatedly to get me out of their phone system since October 2022 and they seem to be too stupid to do it

LIES LIES LIES

All they tell you are lies to sell you package for a timeshare

We were offered a trip to Las Vegas by a representative of Diamond Resorts in exchange for joining a 90-minute presentation when we arrived. The offered us additional gifts, transportation, and meals, despite declining a few times, we finally decided to take them up on their offer. At that point nothing seemed nefarious, but it was all just a part of a well-orchestrated plan to get us entangled in an expensive and practically useless timeshare. What was presented to us is absolutely not what we are actually getting. Diamond told us this was an investment and that we’d be able to make money off renting the timeshare. Aside from the gifts and clever wording, we were never told that the costs for maintenance would stick with us forever. We were never told we were limited on when we could ask for the contact to be rescinded. We later found out that the financial information was not presented to us in a legal manner. They purposely left out the details that would have made us walk away. When the company that is benefiting from you signing the contract is the same company that is orchestrating the signing of the contract, you’re going to get this sort of criminal behavior. We can’t ever make reservations for anything we want, that was misrepresented the entire time. Imagine getting sucked into this expensive timeshare and not being able to use it. That is what you get with Diamond…lies and lets downs. This is a horrible company and judging by what others are saying, this pattern of scamming people is happening consistently. Don’t waste your money with Diamond Resorts. I want my money back!!!

This company is a joke!! They were very rude and disrespectful, when we are the customer. Don’t fall for their lies and misrepresentation. They made our presentation reservations without confirming a date and time with us when going to Hawaii. Then tell us they can’t change it and don’t care if we’ve already made other plans. Told us they would charge us in full if we did not go to the presentation and wanted to cancel after we’ve already made airfare renting a car and other plans in Hawaii.

If I could give zero stars I would. I am staying at the Daytona Beach regency. DO NOT STAY HERE! The rooms diamond offers you are filthy and the conjoint room walls are so paper thin you have ZERO PRIVACY. You can see through the door! This is the second bad experience I’ve had using one of their packages. The hotel has no other rooms available and the only way to do anything is to contact diamonds resorts well it’s Saturday so of course they are closed today!!! We will be leaving this trip early to find a hotel near by because it is that disgusting and we get no sleep because of the conjoint room. I’m sure they will charge us for the complete stay but we’ve been here less than 24 hours and are leaving which is so inconvenient but it’s not worth the stress.

Let me start off we are a family of 7 with a lower class income. I took my family to Disney world , we took the leap and saved a few dollars and had an experience my children will never forget. I did all the reservations because I knew what I could and could not afford. I stayed at mystic dunes, little did I know what a 30 min presentation would lead me and my family too. I had no money to give down, we take trips every year if and only we can afford it. We stayed at this presentation for almost 5hrs. I wanted out. I had my kids, they were hungry annoyed. Mind u I was there since 830 am. I drove from the rgv to Florida so we planned each day to make the best out of it. No they kept saying just a little more time. And I'm sorry I said I had no money down and they were like do u have a credit card. I was suckered on into this contract that I regret to this day. They want u to pay for the rest of your life and then pass it on to your kids so they can pay it's ridiculous. Now I'm so broke and no one can help me get out of it. I knew it was a bad thing from the start but they don't car e about how u live whether u can afford it or not, all they care about is a sale

Don’t do business with this company!!!! nothing but lies & scam artists

Diamond Resorts/Hilton Grand Vacations is a scam. Stay away. If a reps lips are moving they are lying. Been trying to transition out of ownership since last October. Sent the wrong paperwork twice. No one will answer the phone when you call. Get wrong info when you do get someone. NEF, BRITTANY, KARIANA, ANDREA, ALEX. You are all liers. Beware of this company

BEFORE your next trip to Las Vegas, put on your armor because you are going into battle…with the embedded Timeshare Agents lurking at every corner. The Venetian, with its luxury shopping and gondola rides, is apparently the Venus fly trap of Diamond Resorts. It was there that we were confronted by an aggressive “Concierge Agent” who baited us with a free gondola ride and a two-night stay certificate in exchange for a “1-hour presentation”. The transportation nightmare alone, was well over an hour by the end.

Unfortunately, it was just the beginning. The staff at the Polo Towers Sales Center, under Diamond Resort’s flag completely conned us into a predatory farse of a contract, that was presented as $17K, but in fact, is going to be over $40K with the massive interest rate of 21.39%. By the way, that is BEFORE you add in the massive fees associated that are applied annually. We have already spent more than $4.5K in less than about 8 months and have nothing but continuous bills to show for it.

They pressed us to apply for their American Express card to use for our 10% down payment and was told to use it for everyday expenses because we could use the points to pay off the credit card, when in fact, this was not the case for the American Express card that was given to us. It’s not applicable to transfer the points to pay off the credit balance. We were verbally told that the rescission period was 14 days when in Nevada it is in fact 5 calendar days.

The behavior that the Polo Tower Sales Center team and Management engage in is absolutely shameful, and they should be held accountable for their deceptive sales tactics and dishonest conduct.

The finance department at this company is so shady. I’m pretty disgusted with how they manipulate in order to charge late fees. Felt like I was talking to a a slimy used car salesperson. This is how the conversation went - “I have to ask my manager. The manager says no.” Asked if I could speak to the manager but the manager wasn’t “available” to speak with me. They’ll call you. Yeah. Still waiting. What a clown show.

This is a total rip off! My fiancé paid $38,000+ for her shares. The maintenance fee is almost $2500 per year! I think she's used it for a total of 17 nights. By my math that's around $2700 per night and the shares are worth at best around $4000 to sell. Just rent a motel and save a huge amount of money to enjoy on the rest of your vacation expenses.