Diamond Resorts レビュー 

Grande villa resort and Cypress is amazing we have been coming here 2to3 times a year to this resorts for over 20 years..the staff /house keeping are wonderful the grounds and rooms are so clean..(except the windows outside do need cleaning 🙄) but they went beyond the call of duty for our 40th anniversary we were brought champagne and wished a many happy anniversary... That says so much for a resort I wanted to Thank them (Carla ,Anna and please forgive me I forgot the guy's name who made sure that we had the most wonderful time and the perfect room) they were absolutely wonderful we love it here and will be continuing on through the years Thank you Diamond Resort Lake Buena Vista💕💕Dec 16....came back January 27 2023💕🥰 John and Rose Coleman ❤️

I feel like I was taken for a scam. This company can't be real. I'm 8 months out trying to book a vacation and I cant. Just Hawaii... I am so disappointed. There should be a way to Sue this company. I am out a few thousand dollars, like 6K. we are 19 months out and I can't but can't book Virginia

This was the BIGGEST SCAM! And once you’re in your stuck! Please do not buy a timeshare through them! They do nothing they promise and they points they give you per year are more costly than a vacation you can take their maintain e fees are outrageous and increase so much every year! We signed up in 2021 and weee not able to get out after a month, their grace period to get out of the contract is 3 DAYS!!!!

Stay away from Diamond and Hilton Resorts which bought them. I just was referred to a number for help and was told to wait for 170 minutes. This is after a month of failure to contact them. I did actually try to make a reservation for March earlier in Sedonna, and was told they were all gone UNLESS I was willing to attend yet another timeshare presentation. You get the idea.

Los tiempos compartidos de Hilton & Diamond son horribles. Lo que hemos vivido con ellos ha sido un desastre y lamentablemente no les importa. Ya no queremos tener nada que ver con esta empresa ni con sus tiempos compartidos, pero ha sido imposible cancelarlo. Mientras estábamos en Las Vegas, nos engañaron para comprar uno de sus tiempos compartidos, y casi todo lo que nos dijeron para convencernos resultó ser falso. Tengan cuidado con sus agentes de ventas, dirán cualquier cosa para que compren. Esta no es la “inversión” que nos dijeron que estábamos recibiendo. Este tiempo compartido es una pérdida de dinero y no tiene valor, no se puede revender. Es casi imposible incluso usarlo. La cantidad de presión que usan para convencerte debería haber sido una advertencia. No hay una opción realista para alquilarlo a otras personas. Nunca aclararon cuál es el costo real de tener un tiempo compartido. Te hacen pagar cuotas por el mantenimiento aunque no lo uses. Las tarifas aumentan cada año sin razón. Todo este calvario se siente como una gran estafa. Tenemos grabaciones de su agente de ventas mintiéndonos y claramente en violación de muchas pólizas. Esta empresa no tiene principios, sugiero que cualquiera que esté considerando hacer negocios con Hilton o Diamond mire su historial de prácticas comerciales sospechosas. Es una estafa y deberían ser investigados por estafar a la gente. No se merecen una sola estrella. Lo que le están haciendo a personas inocentes tiene consecuencias reales y, sin embargo, no les importa. Cuando solicitamos formalmente la cancelación de nuestro tiempo compartido, básicamente dijeron que la única salida es pagándolo. Qué declaración tan escandalosa, quién querría pagar las grandes sumas de dinero por un producto inútil. ¡Deberían devolverle el dinero a la gente!

DO NOT BUY THIS ! I was told that they can make accommodations and what not. I gave birth to my third child a year after getting this crap and now they are telling me I have to get a separate hotel room because when I purchased the package it was a party of 4. I’m constantly getting transferred and put on hold. It’s the most frustrating thing

Amazing experience

We are starting to think that no one works at this company at all. We are reaching out to them relentlessly, and getting no answer back. It is very unprofessional and a terrible look on them. Only solidifying for us why it is that we want out of this timeshare business in the first place

Stay away from this company if you can. Through their incompetent IT mapping,they managed to process a booking for 2 nights at a Tenerife hotel (which happened to be fully booked anyway) , and sent the booking to a resort in Santa Fe New Mexico.
The payment was taken by the New México hotel, twice, and I'm now laying out £600, through no fault of my own. They refuse to refund me. Oh, and for good measure, they didn't even send out booking confirmations or invoices.
Basically give them bank details, and they'll take your money, regardless!

IT'S FRAUD
The sales person waste 6 to 7 hours in Hawaii, forces us to buy $10K timeshare package by saying that this will change our vacation places. Told me i have to pay $900 annually as a maintenance. After 2 months got the first bill of over $2k. Try to call cancel my plan and make me refund. Called 5 different place and no straights answer. every time call you going to be on hold min 1 hr. After holding so many time talk to someone and the answer what i got was Ridiculous. As per contract if i want to cancel it then i have to pay $2k first and have to wait for 6 month. Also have to pay $2k as penalty and $1k as cancellation fee. And when i ask some legal question the person who was on other side hang up on me. Don't suggest to buy anyone. Please if someone come and tell you about timeshare concept. just run away.....

I purchased a promotional package for $350 3 years ago and was told I had 4 years to use it. I tried booking several times on their website and through their customer service phone number. To this day,
I have not been able to book a vacation. I tried Hawaii and was told I could not use it there, I also tried several other destinations and was given an excuse why I'm not able to use it at that particular destination. I emailed them requesting a refund and never heard back. This is a total scam!!!

Diamond and Hilton are probably the worst organisation I’ve ever had to deal with. I own many weeks at Sunset Harbour Club Tenerife and additional points. We have been going to Sunset Harbour for over 25 years and love it there but on a recent visit it was obvious that even the staff there regret any association with Diamond or Hilton. It’s basically impossible to get any help from them unless of course you want to give them money which they unexplainable manage to have available representatives all day long. I believe the organisation are bordering on dishonesty and I intend to pursue all avenues to finally achieve satisfaction.

I've been disappointed with Diamond Resorts since I purchased the timeshare but now it's worst than ever. Since Hilton Grand Vacations purchase Diamond since have gotten worse. Their service is awful. No one seems to give a dam about you... And now it seems that we, the Diamond owners are treated like second class citizens, as compared to their HGV Members. I am about to lose 6700+ points because they can't make an exception, although, within all the presentations they've had me in trying to sell me an upgrade, they've never fully explained the use of points nor exactly what I'm entitled to... This whole company is a scam, and now I feel like a second class citizen, compared to the HGV members...

BUYER BEWARE! HORRIBLE! Got SCAMMED! They told us that if we bought a smaller package, we could use it for all of the locations and cruises etc. we went ahead so that we could use it for our 10th anniversary. NONE of what they said was true. The amount of pressure they put on us was INSAINE! They literally wouldn’t let us leave and kept sending more people in to turn on more pressure. It turns out we can’t use any points except to low huge facilities if they are even available and we have to go to another sales pitch for 90 minutes! Each time! Out of their 500 locations, we get the choice of 20 and none of what they promised us!

Diamond Resort (Hilton Grand Vacations) kept us trapped in their sales presentation and wouldn’t let us go until we purchased with them. On top of trapping us and not letting us go when we had told them we were not interested, they lied about the perks of timeshare. There were a few selling points that had piqued our interest, which turned out to be completely untrue:  

 We were told that we would be buying property—timeshares are NOT the same as owning property.  

We were told that this property would allow us to earn a passive income. According to the salesman, renting out our timeshare would be simple, and we would be earning money in no time. We have discovered that it is nearly impossible to rent out the timeshare, and that it actually costs money to attempt to list it.  

We were told that the timeshare would increase in value, and we would be able to re-sell it later on. Again, this was a total lie. 

Do yourself a favor and steer clear of Hilton, as they will dupe you into a contract as well.

I've owned Diamond resorts for 20 years. Can't get rid of it. Spent $20k initially. Pay $1700 annually. 20 years of pain and torture trying to use points at 2 and 3 star places that are extremely limited.

We kwamen toe op onze bestemming met 10 weken oude dochter en stonden voor een gesloten deur. Annulering was door Diamond Resorts niet naar ons toe gecommuniceerd.

Falsely advertising clean and beautiful resorts, while checking an Owner into a filthy outdated resort. All they want is money and won't bother to address your concerns. Poorly managed resorts, Hilton!

Called the 928-282-1777 number on Los Abrigados website to inquire about a stay needing four units. This after talking with our timeshare reservations, serviced by Diamond Resorts.

Telephone prompt said press 2 for Club Members. I did. At the outset of this discussion, the agent was rude, then became surly, when our club membership was not Diamond/Hilton. He transferred me to the front desk at the resort. The desk agent was not as confrontational and transferred me again after hearing part of my first encounter. The transfer was back to the original line. Once again, I was told I was in the wrong department! At this point, I had been on the phone more than13 minutes. This man,DAN, did manage to get me to agent who was very helpful. At the end of that chat, I repeated the saga and suggested a modification to their phone routing instructions. total time 19 minutes plus.

With the calamity that the hospitality industry is in, this kind of SERVICE will assist in completing the demise of some players. Good luck to Hilton in repairing the Diamond piece of their enterprise.

Footnote: due to how inept this experience was, we booked elsewhere.

Have been with Diamond for many years but have never got our moneys worth from it as they don’t have any decent resorts available when we want to go on holiday. Also, we bought and continue to pay maintenance fees every year for what was sold to us as an exclusive club. How is it that they are now allowing anyone to book and pay to stay at their resorts but it is the members who are paying the maintenance fees and Diamond is earning the money. This is not what we were sold. I rang them recently and asked how I could get rid of the points and they said we could pay them 2 years maintenance fees and we would be free. Can you actually believe that we have to pay them. Unbelievable and I will find another way to get rid of them. DO NOT BUY INTO THIS, IT IS A TOTAL RIP OFF