What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... ãã£ãšèŠã
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Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... ãã£ãšèŠã
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I bought 3 brackets but the packaging was damaged on one of them and the fittings pack was missing. I emailed the company advising them of this, but I heard nothing back.
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Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... ãã£ãšèŠã
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Direct Channel Support System is UKâs leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
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Bridge Road, DY4 0HR, Tipton, è±åœ
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4.5
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Parts missing. No response from company
I bought 3 brackets but the packaging was damaged on one of them and the fittings pack was missing. I emailed the company advising them of this, but I heard nothing back.
2026幎6æ30æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review. Weâre sorry to hear that part of your order was missing.
We have checked our records and cannot find any email from you regarding this order. If you replied to your invoice or order confirmation email, it may have been sent to hello@directchannel.uk.com, which is a no-reply address.
For any order-related issues, please email orders@directchannel.uk.com, as shown on our website. Once we receive your email, weâll investigate the issue and arrange a suitable solution as quickly as possible.
We apologise for the inconvenience and look forward to resolving this for you.
Kind regards,
Direct Channel Support Systems
Fast next day delivery
Fast next day delivery, great service, the prices are very competitive and the 41mm bracket and fixings are excellent quality, i will definitely use direct channel again.
2026幎7æ3æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Graham. Weâre delighted to hear you were happy with the fast delivery, competitive pricing and the quality of our 41mm brackets and fixings.
We appreciate your support and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Quality very poor on materials.
I have been buying materials from Direct channel but I can say this time I am very disappointed in the quality of materials.
I have ordered galvanised plain channel and it came rusted inside.
Also the 225 cunteliver didn't look good quality.
2026幎6æ25æ¥
Direct Channel Support Systems Ltd ããã®åç
Dear Ciprian,
Thank you for taking the time to share your feedback, and we're very sorry for the inconvenience caused. This is not the standard of quality we aim to deliver, and we take your comments about the galvanised plain channel and the 225 cantilever arm very seriously.
We would really like to put this right for you. Could you please reach out to us directly at orders@directchannel.uk.com, quoting your order details and reference number 212302? Our team will look into the issue straight away and work with you to find a resolution.
We truly value your continued custom and want to make sure this is sorted for you as quickly as possible.
Kind regards,
Direct Channel Support Systems
Direct channel is my number 1 go to forâŠ
Direct channel is my number 1 go to for nuts, bolts and Unistrut!
2026幎6æ23æ¥
Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Ryan. Weâre delighted to hear that Direct Channel is your number one choice for channel systems, nuts and bolts.
We really appreciate your continued support and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
What a great company Director Channel
What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on the phone directing me in when I got lost to the guys sorting the order and the warehouse staff, polite, pleasant, and so helpful.
Will be posting on the forums as well, a true credit to the company.
Did I mention the product is great as well!
2026幎7æ3æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your fantastic review, Ian. Weâre delighted to hear that our team made such a positive impression and were able to help you find exactly what you needed.
Your kind words about our staff, products and service mean a great deal to us. We really appreciate you taking the time to share your experience and for recommending us on the forums.
Kind regards,
Direct Channel Support Systems
Good service and great value.
2026幎6æ22æ¥
Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Tony. Weâre pleased to hear you were happy with our service and found our products to be great value.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Oli. Weâre delighted to hear you continue to receive great service and that your order arrived quickly.
We appreciate your continued support and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Right product
Right product, right quality,right price and delivered on time, nuff said!
2026幎6æ26æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Mr Lehane. Weâre delighted to hear you were happy with the product quality, pricing and on-time delivery.
We appreciate your feedback and your support.
Kind regards,
Direct Channel Support Systems
Long time to deliver.returns are notâŠ
Long time to deliver.returns are not free.admin not that accommodating.
2026幎6æ15æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review. Weâre sorry to hear you were disappointed with your experience.
Unfortunately, weâre unable to offer free returns unless the goods are faulty, damaged or we have made an error with your order. We appreciate that this may not always be ideal, however we operate on very competitive margins and many of our products, particularly long-length items, are expensive to transport. In many cases, the cost of collecting a return can exceed the value of the goods themselves, making free returns unsustainable for us as a business.
We are always happy to arrange replacements at no cost where goods are damaged or there has been an issue on our side. Our returns policy is clearly displayed on our website before an order is placed so customers are aware of the terms in advance.
We have also checked our records and can only find one order under your name. This order was placed on 19/06/2026, dispatched on the next working day (22/06/2026) and delivered on 23/06/2026. If this isn't the order you're referring to, please let us know so we can investigate further.
We genuinely value all customer feedback, including criticism, as it helps us improve our service and processes. Thank you for taking the time to share your experience.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Kishor. Weâre pleased to hear you were happy with our fast delivery.
Kind regards,
Direct Channel Support Systems
Positive Experience
Have always received a positive experience.
Receive telephone calls informing me of delivery dates or if there are any delays.
2026幎6æ22æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Naomi. Weâre pleased to hear you have consistently had a positive experience with us.
Keeping our customers informed is important to us, so we're glad our delivery updates and communication have been helpful.
Kind regards,
Direct Channel Support Systems
Great products
Great products , very competitive prices. Good delivery time . Would gladly recommend this business.
2026幎6æ3æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Peter. Weâre pleased to hear you were happy with our products, pricing and delivery service.
We appreciate your recommendation and your support.
Kind regards,
Direct Channel Support Systems
Nothing but praise for this excellent service.
Easy-to-use web site. Good value for money. Quality product. Great packaging and speedy delivery. Nothing but praise for this excellent service!
2026幎6æ10æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Martin. Weâre delighted to hear you found our website easy to use and were happy with the product quality, packaging, value and delivery service.
We greatly appreciate your kind feedback.
Kind regards,
Direct Channel Support Systems
Great quality parts and quick delivery! Highly recommended!
Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and would definitely use them again in the future.
2026幎6æ4æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Luke. Weâre delighted to hear we had the parts you needed and that your order was processed and delivered quickly.
We appreciate your kind feedback and look forward to helping with your future projects.
Kind regards,
Direct Channel Support Systems
Plates not for universal use
The plates are just what I wanted but itâs a pity that the hole in the plate behind the nut is too small to allow a screw to pass through the nut. I had to drill them out to make them useful for my purpose.
2026幎6æ9æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Alan. Weâre pleased to hear the plates were what you were looking for, although weâre sorry they required modification to suit your specific application.
We appreciate your feedback and will take your comments into consideration as we continue to review our product range and specifications.
Kind regards,
Direct Channel Support Systems
Super service and quality
Super service and quality. Thanks team keep up the great work
2026幎6æ10æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review. Weâre delighted to hear you were happy with both the service and product quality.
Your kind feedback is greatly appreciated and will be shared with the team.
Kind regards,
Direct Channel Support Systems
I purchased the 41 x 41 slotted channelâŠ
I purchased the 41 x 41 slotted channel and channel nuts and I couldn't be happier with my purchase, the two guys I dealt with were brilliant sorry I don't know their names I chose the collection option which made everything a lot cheaper.
2026幎6æ1æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Frederick. Weâre pleased to hear you were happy with the 41 x 41 slotted channel and channel nuts, and that our team provided excellent service.
Weâre also glad that the collection option worked well for you and helped reduce costs. We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd ããã®åç
Thank you for your review. Weâre pleased to hear your order arrived quickly and that all items were exactly as described.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd ããã®åç
Thank you for your review. Weâre glad to hear you found the product as described, good value for money, and that delivery was prompt.
Kind regards,
Direct Channel Support Systems
Brilliant service.
Brilliant service.
first class product delivered very quickly.
2026幎6æ4æ¥
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Direct Channel Support Systems Ltd ããã®åç
Thank you for your review, Scott. Weâre pleased to hear you were happy with both the product and our delivery service.
We appreciate your feedback and your business.
Kind regards,
Direct Channel Support Systems
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