What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... もっと見る
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Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... もっと見る
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I bought 3 brackets but the packaging was damaged on one of them and the fittings pack was missing. I emailed the company advising them of this, but I heard nothing back.
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Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... もっと見る
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企業情報
当該企業による記述
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
連絡先
Bridge Road, DY4 0HR, Tipton, 英国
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4.5
優良
2159件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Direct Channel Support Systems Ltd からの回答
Hi Stephen
Great to hear we had everything you needed and that it got to you fast. We always aim to keep things simple and efficient so it means a lot to know it worked well for you
Thanks again
The Direct Channel Team
Direct Channel Support Systems Ltd からの回答
Hi Kevin
Thank you for the lovely feedback. We're so pleased you were happy with the quality and price and that your order arrived quickly. Your support genuinely means a lot to us
Kind regards
The Direct Channel Team
Good team helped with refund
I did not require some items and got a refund without any issues. I was local so went to drop off the items. The warehouse team were great.
2025年6月25日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Billal,
Thank you for your kind review! We're glad to hear the refund process was smooth and that our warehouse team looked after you during the return. It's always great when we can assist local customers directly — we appreciate your visit and your support.
Best regards,
Direct Channel Support Systems
Great supplier
They supplied long items quickly & without fuss. They have good stocks and reasonable prices. All the bits were the quality I would expect.
All in all a good experience!
2025年5月27日
Direct Channel Support Systems Ltd からの回答
Dear Geoff,
Thank you for your fantastic feedback! We're pleased to hear your order of long items was handled efficiently and met your expectations in both quality and service.
We appreciate your trust in us and look forward to supplying you again soon.
Best regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Dear Kevin,
Thank you for your continued support and kind words! We're delighted to hear everything was excellent as usual — consistency and reliability are exactly what we aim for.
Looking forward to serving you again soon.
Best regards,
Direct Channel Support Systems
Quality goods, great prices, exemplary service
Quality goods, great prices, exemplary service & an awesome range of components including stainless A4 is a massive bonus, to be able to buy all in one place for all our needs.
An absolute pleasure to deal with, responsive, courteous, professional, friendly and without hesitation ~ Very highly recommend.
Marc Everitt Mrsph
Eliminator Pest Control
Environmental Solutions.
2025年6月13日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Marc,
Thank you so much for such a generous and thoughtful review. We’re truly delighted to hear that our product quality, pricing, and range ~ especially our A4 stainless selection are meeting your needs so well.
It’s always a pleasure to work with professional and dedicated customers like you, and your kind words about our team’s service really mean a lot to us.
We look forward to supporting Eliminator Pest Control again in the future. Thanks again for the strong recommendation!
Best regards,
Direct Channel Support Systems
Delivery issue but it got resolved.
Had an issue with a missing item (ordered 12, received 11), I immediately called and spoke to someone who arranged for the missing item to be sent out, I emailed again after waiting a few days and received it the next day. Not perfect service (minor packing error) but it was resolved satisfactorily. Prices are excellent, so all in all, I'm happy!
2025年6月2日
Direct Channel Support Systems Ltd からの回答
Dear Mike,
Thank you for your honest and balanced review. We're sorry again for the packing error, but we're glad we were able to resolve it for you quickly. Mistakes can happen, but it’s how we put them right that matters — and we’re pleased to hear the outcome was satisfactory.
We also really appreciate your kind words on our pricing, and we look forward to serving you again with an even smoother experience next time.
Best regards,
Direct Channel Support Systems
Great online experience
Great online experience, easy to use, great prices and quick delivery, Perfect thanks
2025年5月30日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Simon,
Thank you for the fantastic review! We're really pleased to hear you had a smooth online experience with us — from browsing to pricing to fast delivery.
We truly appreciate your support and look forward to helping with your next project.
Best regards,
Direct Channel Support Systems
Great service and competitive pricing
Great service and competitive pricing, definitely will use them again.
2025年5月29日
Direct Channel Support Systems Ltd からの回答
Dear Customer,
Thank you for your positive review! We're delighted that you were happy with both the service and pricing. It’s great to know you’ll be using us again — we truly value your trust and support.
Best regards,
Direct Channel Support Systems
Quick response to enquiry and request
Quick response to enquiry and request. Personal touch insread if speaking to a machine
2025年5月28日
Direct Channel Support Systems Ltd からの回答
Thank you for your kind review! We're really pleased to hear that you received a quick and personal response to your enquiry — we believe in real, human support and are glad that made a difference.
We appreciate your feedback and look forward to assisting you again.
Best regards,
Direct Channel Support Systems
We have not received one of our items…
We have not received one of our items after phone calls and emails we are still waiting
Your people blame the delivery company
saying they have sent the missing item 3 times and say it's not their problem
BUT of course it is they have our money can't believe they would pay the delivery people 3 times and who is this none named company
diabolical service unhelpful staff taking money and not delivering the product
Give this company a wide berth
2025年5月14日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Anne,
We’re very sorry to hear about the continued trouble with your order and the frustration it has caused. It’s completely understandable to feel let down when an item hasn’t arrived, and the experience has not met your expectations.
Regardless of any courier issues, we take full responsibility for ensuring your order is complete and delivered. We recognise that this situation has gone on far too long, and we want you to know it is being taken seriously.
Please know that your feedback has been escalated internally, and we’re committed to doing everything we can to resolve this properly. We appreciate how patient you’ve been so far, and we are genuinely sorry for the inconvenience caused.
Best regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Dear Phil,
Thank you for your great feedback! We're glad to hear that you found the ordering process easy and were impressed with the speed of delivery. Your support is much appreciated, and we look forward to serving you again soon.
Best regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Dear Fedya,
We’re very sorry to hear about your recent experience. Please accept our sincerest apologies for any inconvenience caused by the partial delivery and concerns around product quality.
We did receive your call today and had already sent an email regarding this issue — we were awaiting your response so we could proceed further. Please rest assured, we are keen to resolve this as quickly as possible.
If there has been any quality issue, we absolutely want to investigate and rectify it. Kindly reach out to our customer service team at orders@directchannel.uk.com or call us on 0121 270 8507, and we will escalate this for you immediately.
Thank you for bringing this to our attention — we’re here to help and ensure a better outcome.
Best regards,
Direct Channel Support Systems
Website was good and easy to use
Website was good and easy to use. Products at a decent price as well. I made a few enquiries about a product and was emailed back with details promptly. Overall a brilliant experience using this company.
2025年5月24日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Darren,
Thank you for your detailed and thoughtful review! We're delighted to hear that you found the website easy to navigate, our pricing fair, and our team responsive to your product enquiries.
It’s great to know you had a brilliant experience — we truly appreciate your support and look forward to serving you again!
Best regards,
Direct Channel Support Systems
Good price and very quick delivery.
2025年5月22日
Direct Channel Support Systems Ltd からの回答
Dear Karl,
Thank you for your review! We're pleased to hear that you were happy with both the pricing and the speed of delivery. It’s always a pleasure to know our service meets expectations.
We appreciate your support and hope to serve you again soon.
Best regards,
Direct Channel Support Systems
Great products at amazing prices
Great products at amazing prices, exactly what i was looking for and very helpful staff.
2025年5月20日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear D. Forsyth,
Thank you for your kind words! We're thrilled to hear our products were exactly what you were looking for and that you found our team helpful. Providing quality at great value is always our aim.
We appreciate your continued trust and look forward to helping with your future projects.
Best regards,
Direct Channel Support Systems
Simple/easy to deal with and delivery…
Simple/easy to deal with and delivery was exactly as promised.
2025年5月12日
Direct Channel Support Systems Ltd からの回答
Dear Tony,
Thank you for your feedback! We’re glad to hear everything went smoothly and that your delivery arrived just as promised. It’s great to know you found us simple and easy to deal with — exactly what we aim for.
We appreciate your support and hope to assist you again soon.
Best regards,
Direct Channel Support Systems
Great product for my decking
Great product for my decking
Also an easy website to navigate with a simple collection process.
2025年5月12日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Customer,
Thank you for your great review! We're glad the product worked well for your decking project, and it's brilliant to hear that you found our website easy to use and the collection process simple.
We’re always here to help with your next project — thanks again for choosing us!
Best regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Dear Alistair,
Thank you for your kind words! We’re really pleased to hear you were happy with the service and our products. Your recommendation means a lot to us, and we truly appreciate your support.
Looking forward to serving you again soon!
Best regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Dear Barend,
Thank you for your kind words! We’re delighted to hear you had a smooth experience with our website, appreciated the product range, and were pleased with the delivery speed.
We truly value your support and look forward to serving you again soon.
Best regards,
Direct Channel Support Systems
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