What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... もっと見る
企業が回答しました
I bought 3 brackets but the packaging was damaged on one of them and the fittings pack was missing. I emailed the company advising them of this, but I heard nothing back.
企業が回答しました
Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... もっと見る
企業が回答しました
企業情報
当該企業による記述
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
連絡先
Bridge Road, DY4 0HR, Tipton, 英国
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4.5
優良
2159件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All good thanks
2025年7月25日
Direct Channel Support Systems Ltd からの回答
Hi Ade,
Thank you for your feedback — we're glad everything was spot on! We really appreciate your support and hope to serve you again soon.
— The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Excellent prices and very fast delivery
2025年7月24日
Direct Channel Support Systems Ltd からの回答
Hi Mark,
Thank you for the kind words! We’re really pleased to hear you found our prices competitive and delivery quick — we always aim to get quality products out fast and hassle-free.
We appreciate your support and look forward to helping again on your next project.
— The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Very pleased service and product.
Very pleased with the service and the product. Also pleased that I could get the length that I needed cutting down on wastage. Many thanks.
2025年7月24日
Direct Channel Support Systems Ltd からの回答
Dear Ray,
Thank you for the fantastic review! We're really pleased to hear you were happy with both the service and the product. It's great to know the custom length helped reduce waste—we’re always happy to assist with more tailored needs where we can.
Thanks again for choosing Direct Channel, and we hope to support you again on your next project.
— The Direct Channel Team
Goods were damaged on arrival
Goods were damaged on arrival. I was told I could cut it down and throw away the damaged part, but I needed , and paid for, the full 3m length. No response to requests to collect the part as it is now too late. Not a good as other online sellers in my opinion with poor aftercare.
2025年7月23日
Direct Channel Support Systems Ltd からの回答
Dear Nick,
We're genuinely sorry to hear your order arrived damaged and that your experience didn't meet expectations. We understand how important receiving the full 3-metre length was for your project, and it's disappointing that this wasn’t resolved to your satisfaction.
Your feedback is taken seriously, and we’re currently reviewing this internally to prevent similar issues going forward. If there’s anything further we can do to make things right, please don’t hesitate to reach out to our team directly at 📞 0121 270 8507 or 📧 orders@directchannel.uk.com.
We do value your business and hope to have the opportunity to serve you better in the future.
— The Direct Channel Team
Placed the order online
Placed the order online, needed ASAP. Called the sales office and managed to arrange next day delivery.
Would suggest its added as an option on payment screen as i would of paid extra.
2025年7月30日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Mr Ward,
Thank you so much for your kind words and for taking the time to share your experience. We’re really glad the team was able to arrange next-day delivery for you when needed—it's great to know it made a difference. Your suggestion about adding that option during checkout is genuinely appreciated and has been passed on to our web team for review.
Thanks again for choosing Direct Channel, and we hope to support your future projects anytime you need us.
— The Direct Channel Team
Direct Channel Support Systems Ltd からの回答
Hi Keith,
Thanks for the brilliant 5-star review! We’re really pleased to hear that everything arrived on time and at a price you were happy with. We work hard to keep things fast, efficient, and affordable—so your feedback truly means a lot.
We look forward to helping you again soon!
— The Direct Channel Team
Great service & great price
Had just what I needed at a really good price. Great service too.
2025年7月22日
Direct Channel Support Systems Ltd からの回答
Hi there,
Thanks so much for your great review! We’re delighted you found exactly what you needed and at a good price too. It’s always our goal to make the experience simple, reliable, and helpful from start to finish.
We really appreciate your support and hope to see you back again soon.
— The Direct Channel Team
Direct Channel Support Systems Ltd からの回答
Thank you, David! We're pleased to hear everything went smoothly with your online purchase and delivery. Looking forward to serving you again soon.
– The Direct Channel Team
Great service
Great service, fast delivery and good prices on excellent products. Happy to recommend to anyone.
2025年7月21日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Thank you Miles – we truly appreciate your kind words!
we're really pleased to hear you’re happy with the service, pricing, and product quality. That means a lot to us.
Great and more great
2025年6月24日
Direct Channel Support Systems Ltd からの回答
We truly appreciate your kind words Oliver, short and sweet – but says it all. We're grateful for your support!
Looking forward to serving you again.
– The Direct Channel Team
great company
great company, lots of stock. Order at 1530 and it was onsite by mid day the next day, great service
2025年7月3日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Baz,
Thank you for your kind words! We're really glad to hear your order reached site so quickly — we always aim for that level of service. It’s great to know our stock availability and turnaround met your expectations.
We appreciate you choosing Direct Channel and hope to assist you again soon.
Best regards,
The Direct Channel Team
The service is second to none
The service is second to none, I ordered materials one day and recieved them the very next day, and the quality of materials is all as advertised, this is a company that is customer focused.
2025年7月3日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Robbie,
Thank you for your fantastic feedback! We’re so pleased to hear that your order arrived the very next day and that you were happy with the quality. It's always our goal to deliver both great products and reliable service, so your recognition truly means a lot.
Best regards,
The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Direct Channel Support Systems Ltd からの回答
Dear Lee,
Thanks so much for taking the time to leave us a 5-star review. We're glad to hear you were happy with both the product range and pricing — we aim to keep that standard across every order.
Kind regards,
The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Had to contact this company twice they…
Had to contact this company twice they had bad attitude each time there
Telephone manners is very unprofessional and also when my package did finally arrive the courier said it had been ripped when they received it
The item was not as expected and looked like seconds
On contacting this company besides getting a bad attitude I was told to return it I would be charged a handling fee
Will not order from this company again
2025年7月11日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Rose,
We're very sorry to hear about your experience — it’s certainly not the level of service we aim to provide. We genuinely want to look into this for you, but unfortunately, we’re unable to locate any order under the name “Rose Porter” in our system.
If you could kindly share your order number or the email address used at checkout, we’d really appreciate the opportunity to investigate further, including who you spoke with and what went wrong.
Please reach out to us directly at:
📞 0121 270 8507
📧 orders@directchannel.uk.com
We take your concerns seriously and would like to resolve this properly for you.
Warm regards,
The Direct Channel Team
I have placed two orders with Direct…
I have placed two orders with Direct Channel for various slotted channel items. The products, service, pricing, packaging and delivery have been top class. Definitely recommend.
2025年7月4日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Thank you so much for your continued trust, Kevwill.
It means a lot to hear that you've had a consistently great experience with us — from the products and prices to the packaging and delivery. Really appreciate the recommendation!
very impressed with service. Good quality and service
Having previously used an alternative company for my Uni Strut frame work materials, I thought to give D.C a try.
Full marks for their handling and post order communications.
Would certainly promote them for price value and service. Would certainly use in the future on projects.
2025年7月14日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi Willy,
we're genuinely pleased to hear you gave us a try and that we delivered on your expectations. It’s great to know our service and communication stood out, and we’d be glad to support your future projects anytime.
Thank you for the kind words!
THE COURIER LOST IT BULLSHIT ITS 6…
THE COURIER LOST IT BULLSHIT ITS 6 METRES LONG I STILL WAITING FOR THE REFUND AS I HAD TO BUY ELSE WHERE
2025年7月2日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Dear Mick,
We're really sorry to hear about your experience and completely understand your frustration. A 6-metre item going missing is extremely rare, and we’ve already been in contact with the courier to investigate what went wrong during transit.
As deliveries are handled by third-party carriers, we’re not always able to control every step of the process—but we want to assure you that we’ve now processed your full refund for the missing item.
If you have any questions or need further assistance, please don’t hesitate to reach out:
📞 0121 270 8507
📧 orders@directchannel.uk.com
We genuinely appreciate your patience and hope we can serve you better in the future.
Warm regards,
The Direct Channel Team
product didnt arrive
product didnt arrive, only empty packet, must have fallen out in transit. If it had arrived it would have been prompt and my complaint was dealt with politely and I was told in a matter of hours after investigation that I would get a refund.
2025年7月10日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi Henry,
Really sorry to hear that your parcel arrived empty - that’s definitely not the experience we want anyone to have. It sounds like the item may have fallen out during transit, which is frustrating, especially when everything else was running on time.
We’re glad we could sort things out quickly for you and appreciate your patience while we investigated. Thanks as well for your kind words about how we handled it — it really does mean a lot.
Hopefully next time we can get things right first time around.
Best regards,
The Direct Channel Team
Fast turn around
Good quality products, fast delivery, very well packaged, nothing missing and excellent communications.
2025年6月25日
Direct Channel Support Systems Ltd からの回答
Dear Mike,
Thank you so much for your fantastic feedback. We're delighted to hear that you were pleased with the quality of the products, the speed of delivery, and the care taken in packaging your order.
Our team works hard to ensure a smooth and reliable service from start to finish, so it’s incredibly rewarding to know that everything met your expectations.
If there's anything we can help you with in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again.
Warm regards,
The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Direct Channel Support Systems Ltd からの回答
Hi David
Thanks so much for your kind words. We're really glad to hear everything arrived quickly and as expected. That’s exactly what we aim for and we appreciate your trust in us
All the best
The Direct Channel Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。