I was pleased to deal Mr Caesar from customer service who solved my problem without any delay . Really appreciated , Best regards , Mohamed
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レビュアーのコメントを見てみましょう
We used them for our trip to Dublin. It was great to have a spot right in the downtown, a chain of boutique hotels across Europe and having the Dis-Loyalty membership more than covered itself with the... もっと見る
企業が回答しました
was not made clear that the year membership had to be cancelled within 14 days of signing up for the program. Our waiter (who strongly encouraged us to do so) didn't make this point clear. you're lock... もっと見る
They are friendly and helpfull , especially the one staff named waseem..he is so helpfull and kind..and also the lady named leslee. Thank u for this month free coffee that makes refreshments in the m... もっと見る
企業情報
当該企業による記述
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
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412件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to book
2026年8月28日
Dis-loyalty からの回答
Hi Aitken, thank you so much for your feedback.
We’re delighted to hear that you found the booking process easy and hassle-free. The Dis-loyalty app makes it even easier to book your stays and enjoy all the other benefits that come with your membership!
We hope you continue making the most of your Dis-loyalty membership and all the perks it has to offer :)
Great value
You will not appreciate the benefits of Dis-loyalty until you try it. The discounts are substantial and it is worth the investment in the membership.
I would like to thank Cindi in particular for her great assistance and follow up. JP
2026年2月10日
自発的なレビュー
Dis-loyalty からの回答
Hey JP, thank you so much for sharing your experience.
We’re delighted to hear that you’ve been making the most of your Dis-loyalty membership and enjoying the discounts and benefits it offers. It’s also wonderful to hear that Cindi was able to assist you so well and we’ll be sure to pass on your kind words to her :)
We hope you continue to enjoy all the perks of your membership and discover plenty more along the way!
Dis-loyalty からの回答
Hi, thank you so much for the lovely feedback.
We couldn’t agree more! Exclusive deals, wonderful hotels and restaurants, and plenty of reasons to keep exploring ;)
We’re delighted you’re enjoying your Dis-loyalty membership and hope you continue making the most of it!
Really bad experience
Really bad experience - hotel was apparently not part of the dis-loyalty discount offering anymore . Got informed 3 days before my vacation started. No refund was give . Don’t recommend to subscribe . I felt scammed .
2026年8月30日
Dis-loyalty からの回答
Hi, thank you for taking the time to share your experience.
We’re genuinely sorry to hear about your experience, as this certainly isn’t the experience we want for our members.
Our Membership Services team will be in touch to look into the details of your experience further.
We used them for our trip to Dublin
We used them for our trip to Dublin. It was great to have a spot right in the downtown, a chain of boutique hotels across Europe and having the Dis-Loyalty membership more than covered itself with the discount we got on the hotel plus the discounts on food and drink on site.
2026年8月24日
Dis-loyalty からの回答
Hey Kyle, thank you so much for sharing your experience.
We’re delighted to hear that your Dis-loyalty membership made your trip to Dublin even better, from having a great spot in the heart of the city to enjoying the discounts on your stay, food and drinks!
It’s fantastic to hear that you’ve made the most of your membership and that it more than paid for itself! We hope to see you on many more Dis-loyalty adventures across Europe and beyond. :)
I don't think the loyalty discounts are…
I don't think the loyalty discounts are as good as was advertised on sign up.
2026年9月18日
Dis-loyalty からの回答
Hi Bill, thank you for taking the time to share your feedback.
We’re sorry to hear that the Dis-loyalty discounts haven’t felt as valuable as you expected when you signed up. We completely understand how disappointing that can be, and we really appreciate you bringing this to our attention.
Our Membership Services team will be in touch to look into your experience and make sure you’re getting the most out of your membership.
Friendly staff at Hoxton Lloyd
2026年8月21日
Dis-loyalty からの回答
Hi Randy, thank you so much for your feedback.
We’re thrilled to hear that you enjoyed the friendly service from the team at The Hoxton, Lloyd, and we hope you had just as much fun making the most of your Dis-loyalty perks!
We look forward to welcoming you back soon, whether it’s at one of our 120+ hotels or one of the 200+ restaurants and venues included in your Dis-loyalty membership. There’s plenty more to discover!
Customer support from Mario was great
Customer support from Mario was great! Very efficient and helpful, my questions were answered in just a few minutes.
2026年9月17日
自発的なレビュー
Dis-loyalty からの回答
Hey India, thanks for taking the time to share your feedback.
We’re delighted to hear that Mario was able to assist you so quickly and efficiently. There’s nothing quite like a friendly human touch!
Our Membership Services team is available 7 days a week whenever you need a helping hand. We’re always happy to help :)
Dis-loyalty からの回答
Hi Yoel, thank you for sharing your experience.
We’re over the moon to hear that you enjoyed the service and made the most of the perks that come with your Dis-loyalty membership!
Thanks for being with us :)
Dis-loyalty からの回答
Hi, many thanks for sharing your experience.
We’re delighted to hear that you enjoyed your stay and loved the location. Even better when you can enjoy it with a sweet Dis-loyalty discount ;)
We hope to welcome you back soon at one of our 120+ hotels and 200+ restaurants. There’s always somewhere new to discover with your Membership!
I joined at a cost of $300 because it…
I joined at a cost of $300 because it reduced my stay by more than that. Only found out later it will renew annually. A lot to pay for a membership that I may only rarely use.
2026年8月25日
Dis-loyalty からの回答
Hi John, thank you for your valuable feedback.
Your Dis-loyalty membership renews automatically to ensure that you can continue enjoying all your membership benefits without interruption, and that any active bookings remain unaffected. You can cancel your renewal at any time by reaching out to our Membership Services team or directly through the app.
We’re really glad to hear that you’ve made the most of your membership and managed to get a great deal on your booking!
This is a big win
Generally, you've only got to stay once or twice in the year for this to pay off, but there are a whole host of additional perks, like last-minute cancellation, which make it doubly valuable.
2025年10月12日
Dis-loyalty からの回答
Hey Rory, thank you for sharing your experience.
We’re delighted to hear that you’re making the most of your Dis-loyalty membership.
Our Members save an average of £290 on a single booking, but there’s plenty more to enjoy beyond stays too! From flexible benefits to a free daily barista drink, with no stay required, as well as 10% off food and drinks.
We hope you continue to enjoy your membership, with over 120 hotels and 250 restaurants to discover! :)
Great customer support
Had a great experience with customer support changing the dates of a reservation for me (thank you Lucy!)
2026年9月14日
自発的なレビュー
Dis-loyalty からの回答
Hi Ashwin, many thanks for taking the time to share your review.
We’re delighted to hear that Lucy from our Membership Services team was able to assist you and made such a great impression!
We hope you continue to enjoy and make the most of your membership. And, of course, please don’t hesitate to get back in touch if there’s ever anything else we can help with :)
Trustful and loyal
A new and interesting experience with disloyalty! Feeling trustful and loyal!
2026年8月16日
Dis-loyalty からの回答
Hi customerClark, thank you for your lovely review.
We’re delighted to hear you’re enjoying the new and unique Dis-loyalty experience and everything it has to offer. We hope you become a true Dis-loyalist while exploring new places! With more than 120 hotels waiting to be discovered, there’s plenty more adventure ahead ;)
We really appreciate your support and can’t wait to see where your Dis-loyalty membership takes you next!
Paid for itself
We were able to book 2 different hotels at 30% off their nightly rates, which more than paid for our Dis-loyalty membership.
2026年8月22日
Dis-loyalty からの回答
Hey Melinda, thank you so much for your review.
We’re thrilled to hear that your Dis-loyalty membership has already paid for itself! Two stays at 30% off is a pretty great way to kick off your Dis-loyalist journey ;)
And there’s even more to discover! You can also enjoy 50% off stays at newly opened hotels, with incredible destinations currently on the list, from Lake Como to Cancun.
Here’s to many more stays, savings, and adventures along the way. We can’t wait to see where Dis-loyalty takes you next!
Dis-loyalty からの回答
Hi, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with Dis-loyalty didn’t meet your expectations.
We’d really appreciate the opportunity to learn more about what happened and see how we can help. A member of our team will be reaching out to you directly by email shortly so we can look into this further.
I was charged 65.00 for early check-in
I was charged 65.00 for early check-in, which begs the question, what good does it do me being a loyalty member?
2026年8月14日
Dis-loyalty からの回答
Hi A Young, thanks for taking the time to share your experience.
We’re sorry to hear about the early check-in fee. Your membership gives you immediate access to exclusive benefits, including hotel and food & drink discounts. However, additional services or fees set by each hotel, aren’t included as part of the membership benefits and may still apply.
We appreciate your feedback and hope you’re able to make the most of your Dis-loyalty benefits on your future stays.
Dis-loyalty からの回答
Hi, thanks for your review.
We’re sorry you haven’t received a response to your email, and we understand how frustrating it is.
Please keep an eye on your inbox, as our team will be in touch shortly.
I was referred by GM Kara B at the…
I was referred by GM Kara B at the Hoxton DTLA and I live nearby. I have been getting my morning latte at the hotel almost every day since I signed up which has already paid for itself! Love it.
2026年8月18日
Dis-loyalty からの回答
Hey Tina, thank you so much for the lovely review.
We’re delighted to hear that Kara introduced you to Dis-loyalty and that you’ve already made the most of your membership with your morning latte at The Hoxton DTLA! It sounds like your membership has truly paid for itself and we love that you’ve found a new daily ritual.
Cheers to many more morning lattes and Dis-loyalty perks to enjoy :)
Just bear in mind that their offer is…
Just bear in mind that their offer is not everywhere; i.e., in the UK, it is mainly limited to London. Their membership is like a trap; you can't cancel it, and customer service is absolutely rude and not helpful.
Be careful; not recommended at all
2026年9月1日
自発的なレビュー
Dis-loyalty からの回答
Hi, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with Dis-loyalty hasn’t been a positive one, and we’re also disappointed to hear about your experience with our customer service. This certainly isn’t the experience we want for our members, and we’d appreciate the opportunity to look into what happened and see how we can help.
A member of our team will reach out to you directly so we can better understand your concerns and assist you further.
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