Dis-loyalty レビュー 

Dis-loyalty からの回答

2026年9月14日

Hi, thank you for taking the time to share your feedback.

We’re sorry to hear that your experience with Dis-loyalty hasn’t been a positive one, and we’re also disappointed to hear about your experience with our customer service. This certainly isn’t the experience we want for our members, and we’d appreciate the opportunity to look into what happened and see how we can help.

A member of our team will reach out to you directly so we can better understand your concerns and assist you further.

Dis-loyalty からの回答

2026年9月14日

Hi, thank you for taking the time to share your feedback.

We’re really sorry to hear that you’ve been left feeling disappointed with both your Dis-loyalty membership and your stay. We understand your concerns and would really appreciate the opportunity to look into this further.

A member of our team will reach out to you directly so we can discuss your experience and work towards a resolution.

Dis-loyalty からの回答

2026年9月14日

Hey Taghreed, thank you so much for your lovely review.

We’re delighted to hear that you’ve been enjoying the great value Dis-loyalty offers, as well as the fast and helpful service from our Membership Services team. It’s especially great to know that you’ve had such a positive experience whenever you’ve reached out to us!

We really appreciate your kind words and support. Here’s to many more great stays and savings with Dis-loyalty :)

Dis-loyalty からの回答

2026年9月14日

Hey V Midzi, thank you so much for such a wonderful review!

We’re thrilled to hear you’ve become a true Dis-loyalist and have been making the most of our F&B and hotel offers, as well as the app experience. It’s also fantastic to know that our Membership Services team has made such a positive impression — we’ll be sure to share your kind words with them!

We truly appreciate your support and recommendation. Here’s to many more great stays, delicious meals, and Dis-loyalty deals to discover! ;)

Dis-loyalty からの回答

2026年9月7日

Hi Justine, thank you so much for your kind words.

We’re delighted to hear that Cindi was able to help so quickly and that her kindness and personal support made a difference. There’s truly nothing like the human touch, and we’re always happy to provide genuine, personal support when you need it.

Thanks again for taking the time to share your feedback, and please don’t hesitate to get back in touch should you need anything else :)

Dis-loyalty からの回答

2026年9月7日

Hi, thank you so much for your kind words.

We’re delighted to hear that you’re enjoying your Dis-loyalty membership and that the warm welcomes and friendly smiles from our bartenders are the cherry on top :)

Thank you again for sharing your lovely feedback and we hope to welcome you back again soon. With over 120 hotels and 200 venues to discover, there’s plenty more waiting for you!

Dis-loyalty からの回答

2026年9月7日

Hey Peter, thank you so much for taking the time to share your feedback.

We’re delighted to hear that you’re enjoying the value of your Dis-loyalty membership.

We completely understand your point about the card number needing to be entered manually, and we really appreciate you highlighting this. We’re always looking for ways to make the experience as seamless as possible for both our members and our teams, so feedback like yours is incredibly valuable.

We hope you continue to enjoy all the benefits of your membership, and thank you again for helping us make Dis-loyalty even better!

Dis-loyalty からの回答

2026年9月7日

Hey Grazyna, many thanks for sharing your experience.

We’re so pleased to hear you enjoyed your stay at The Hoxton, especially the excellent morning coffee and the flexibility of our check-in and check-out times. The flexi check-in and check-out is one of our favourite perks too! There’s nothing quite like having a little extra time to enjoy your stay :)

Thanks again for the lovely feedback, and we hope to welcome you back again soon at one of the 120+ hotels across the Dis-loyalty collective!

Dis-loyalty からの回答

2026年9月7日

Hi, thank you so much for your kind feedback.

We’re delighted to hear that everything was quick, easy and hassle-free. We’re all about keeping things simple and making the experience as seamless as possible for our Members :)

Thanks for being with us, and we hope to welcome you back soon!

Dis-loyalty からの回答

2026年9月7日

Hey Mark, thank you so much for your wonderful feedback.

We’re thrilled to hear that you’re enjoying the selection of unique hotels and the great discounts that come with your Dis-loyalty membership.

We’re also especially happy to hear that Laeticia was able to help recently and we’ll be sure to pass on your kind words about her being fast, knowledgeable and friendly :)

We hope you continue to discover plenty more great stays and coffees with us!

Dis-loyalty からの回答

2026年9月7日

Hey, thank you so much for sharing your experience.

We’re so happy to hear you love The Hoxton and enjoyed the beautiful rooms and friendly service. And of course, it’s always even better with a sweet Dis-loyalty discount, right? ;)

We know it’ll be hard to beat The Hoxton, but there are 10 other brands in the Dis-loyalty collective waiting to be discovered — from city getaways to jaw-dropping resorts. The only question is, where will your membership take you next? :)

Dis-loyalty からの回答

2026年9月7日

Hey, thank you so much for sharing your experience and for choosing Mama Shelter Rennes once again!

We’re so happy to hear that you had another great stay and that the service was as friendly as ever.

We really appreciate you flagging the experience with the Dis-loyalty codes. We completely understand that this isn’t ideal, and we’ll be sure to pass your feedback on so we can make the process smoother and more seamless for you next time.

Thanks again for your continued support, and we can’t wait to welcome you back for stay number six! ;)

Dis-loyalty からの回答

2026年9月7日

Hey Sam, thank you for taking the time to share your feedback.

We’re really sorry to hear that your first Dis-loyalty experience didn’t go as smoothly as it should have. We completely understand your disappointment, especially as this was your first stay with Dis-loyalty, and this is certainly not the experience we want for our Members

We’ve been in touch with you to gather a few more details so we can better understand what went wrong and, most importantly, make sure we learn from your experience and improve our service.

We really hope we can turn things around and give you the Dis-loyalty experience you deserve in the future.

Dis-loyalty からの回答

2026年9月7日

Hi Pieter, thank you for taking the time to share your feedback.

We’re really sorry to hear that the air conditioning was noisy during the night and disrupted your stay. As the hotel team is best placed to look into and resolve issues like this during your stay, we’d always recommend flagging it with them as soon as possible so they can assist.

We’re sorry this impacted your Dis-loyalty experience and we hope to welcome you back for a better stay next time.

Dis-loyalty からの回答

2026年9月7日

Hey Michel, thank you so much for your feedback.

We’re delighted to hear you’re enjoying discovering great hotels at discounted rates with your Dis-loyalty membership.

There are so many places waiting to be explored, so we hope you continue to make the most of your membership and discover plenty of new favourites along the way!

Dis-loyalty からの回答

2026年9月1日

Hi Theodore, thank you so much for your review.

We’re delighted to hear that you’re enjoying your Dis-loyalty membership and finding it easy to use and redeem your benefits. For an even smoother experience, we recommend downloading the app, available on both Android and iOS :)

Thanks for being part of Dis-loyalty!

Dis-loyalty からの回答

2026年9月1日

HI L. Pilvin, many thanks for taking the time to share your feedback.

All Dis-loyalty bookings must be made at least 4 days in advance. We’re sorry if this wasn’t clear when you signed up, as we always aim to be as transparent as possible about our booking terms and conditions.

We really appreciate you sharing your experience with us, as your feedback helps us continue to improve the experience for all our Members :)

Dis-loyalty からの回答

2026年9月1日

Hey Nicola, many thanks for sharing your feedback.

At Dis-loyalty, we work exclusively with flexible rates to give our Members greater peace of mind and flexibility if their plans change unexpectedly. While you may find cheaper rates elsewhere, these are often fully prepaid, non-cancellable and non-amendable. Please rest assured that we’re constantly working to offer our Members the best possible flexible rates, including 50% off at new openings and special discounts throughout the year.

Regarding auto-renewal, this is designed to ensure your membership and benefits continue without interruption, and any bookings remain active. If you’d prefer not to renew, you can easily schedule your membership to cancel at the end of your current period through the app or website, or by contacting us at hello@dis-loyalty.com.

We really appreciate your feedback, as it helps us understand where we can improve and continue to make Dis-loyalty better for our Members.

Dis-loyalty からの回答

2026年9月1日

Hi Sobhy, thank you so much for your kind words.

We’re delighted to hear that Lucy from the Membership Services team was helpful and kind. We’ll be sure to share your lovely feedback with her :)

Thanks again for taking the time to share your experience. We hope you continue to enjoy your Dis-loyalty membership and all its perks!

Dis-loyalty からの回答

2026年8月29日

Hi Paul, many thanks for your review.

We’re delighted to hear that you’ve renewed your Dis-loyalty membership and that Cindi from our Membership Services team was able to assist you with updating your payment method and make the process a little easier.

We hope you continue to enjoy all the perks and benefits that your membership has to offer, and we look forward to welcoming you back soon at one of our 120+ hotels and 250+ venues :)