I was pleased to deal Mr Caesar from customer service who solved my problem without any delay . Really appreciated , Best regards , Mohamed
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We used them for our trip to Dublin. It was great to have a spot right in the downtown, a chain of boutique hotels across Europe and having the Dis-Loyalty membership more than covered itself with the... もっと見る
企業が回答しました
was not made clear that the year membership had to be cancelled within 14 days of signing up for the program. Our waiter (who strongly encouraged us to do so) didn't make this point clear. you're lock... もっと見る
I booked a room at the Hoxton Vienna and got a discount. When I came to the hotel I realized that I had signed up for a 180 euro Dis-loyalty subscription without realizing it to get the discount. No... もっと見る
企業が回答しました
企業情報
当該企業による記述
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
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3.7
まあまあ
414件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 89％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wonderful Cindi
I renewed my Disloyaty membership but I had to change my default payment method. I contacted the Support Services and Cindi explained how to do this. She could not have been more helpful and I was able to make the necessary changes.
2026年8月28日
自発的なレビュー
Dis-loyalty からの回答
Hi Paul, many thanks for your review.
We’re delighted to hear that you’ve renewed your Dis-loyalty membership and that Cindi from our Membership Services team was able to assist you with updating your payment method and make the process a little easier.
We hope you continue to enjoy all the perks and benefits that your membership has to offer, and we look forward to welcoming you back soon at one of our 120+ hotels and 250+ venues :)
Membership Services team
Lucy from the membership Services team was very helpful and really quick to answer my query!
2026年8月28日
自発的なレビュー
Dis-loyalty からの回答
Hey Amelia, thanks for taking the time to share your experience.
We’re delighted to hear that Lucy from our Membership Services team was able to assist you quickly and provide the support you needed. We’ll be sure to share your lovely feedback with Lucy!
Don’t hesitate to get back in touch whenever you need a hand. We’re always happy to help :)
Our first stay and look forward to the next
Our first stay at the Olympia and all aspects of our stay ticked the boxes - reception, our room, restaurant staff, bar staff, housekeeping. Looking forward to a return stay next time in Sydney. We loved our stay at The Olympia.
2026年8月1日
Dis-loyalty からの回答
Hi Amanda, thank you so much for taking the time to share your review.
We’re delighted to hear that your first stay at 25hours The Olympia ticked all the boxes, and that every team helped make your experience a fantastic one. And, of course, everything’s always a little better with a Dis-loyalty discount ;)
We really appreciate your support and hope to welcome you back for many more stays, coffees and brilliant Dis-loyalty perks. We’ll see you next time!
I booked a room
I booked a room, and was charged $300 for a yearly subscription.
I emailed directly after making the booking and am yet to hear back.. there seems to be nil customer service.
2026年8月6日
Dis-loyalty からの回答
Hi Ian, thanks for taking the time to share your experience.
We’re sorry to hear that our response wasn’t as quick as you had expected. We’re glad to see that your enquiry has now been addressed, and we hope everything is resolved to your satisfaction.
Please don’t hesitate to get back in touch if there’s anything else we can help you with.
Thanks again for your patience and understanding.
Prices inflated and discount levels out.
Prices seems inflated compared to other booking sites. Eg. Cheapest of 8 London hotels after discount has same price as same on hotels.com - even though the ‘first time 20% discount’ has been used.
2026年8月4日
Dis-loyalty からの回答
Hi Dorte, thanks for sharing your feedback.
At Dis-loyalty, we work exclusively with flexible rates to give our Members as much flexibility as possible should their plans change unexpectedly. You will find cheaper rates available elsewhere, but these are often fully prepaid, non-cancellable and non-amendable — and we don’t want to tie our Members down!
Please rest assured that we’re constantly working to offer our Members the best possible flexible rates, including 50% off at new openings and special discounts throughout the year.
If you’d like to discuss a specific rate or booking, our Membership Services team will be more than happy to help at hello@dis-loyalty.com.
Apathy is not hospitality
(Day time) Front desk staff was apathetic. No smile, no warmth, no humanity. After a 6 hour overnight drive, it was like a splash of cold water.
I requested a different room because I didn't like my room's location or layout (felt claustrophobic). After 20 minutes I was put in the exact same room on a different floor. That felt distinctly perjorative. The fact that after the change, the staff didn't ask if I felt better or checked in, affirmed that.
(And mind you, I understand if there are no other rooms available. But at least say... "I have the same room, just on a different floor.")
This might seem a little too finicky, but I LOVE hospitality. And I LOVE taking care of people. I have had amazing experiences at the 21c which is why I keep returning. The staff at this particular moment at the front desk aren't hospitality people (at least not front desk people).
The night staff/front desk person however was a completely different story. Friendly, affable, helpful, attentive. Perhaps you should switch their schedules. Wish I remembered his name. He was wonderful!
2026年7月30日
Dis-loyalty からの回答
Hi, thanks for taking the time to share this feedback with us.
We’re very sorry to hear that you felt disappointed by the hotel team, as this is certainly not the experience we want our Members to have.
While the Membership Services team is unable to directly resolve matters relating to a hotel’s service or operations, the hotel team is best placed to look into these concerns and address them with you directly.
If you’d like some help getting in touch with the right person at the hotel, our Membership Services team will be happy to assist at hello@dis-loyalty.com.
Great customer service
I've been a Dis-loyalty member for more than two years and a regular guest at The Hoxton, Berlin. I used to love working from the beautiful lobby, where I could enjoy my free coffee and always found myself having friendly chats with the amazing staff.
I also really appreciated that The Hoxton is dog-friendly, which meant I could bring my small dog along. And, of course, the food is fantastic too. I highly recommend the vegetarian burger! :)
Recently, I had to cancel my Dis-loyalty membership and was kindly assisted by Mario. A big thank you to him for the quick and friendly support. It was much appreciated!
2026年8月24日
自発的なレビュー
Dis-loyalty からの回答
Hi Pauline, thank you so much for taking the time to share such a lovely review, and for being part of the Dis-loyalty community for more than two years!
We’re delighted to hear how much you’ve enjoyed your time at The Hoxton, Berlin — from working in the lobby with your daily complimentary coffee and chatting with the team, to bringing along your four-legged companion.
We’re sorry to see you leave Dis-loyalty, but we’re so pleased that Mario was able to make the cancellation process quick and easy for you. We’ll be sure to pass on your kind words to him!
Thank you again for all your support over the years, and we hope to welcome you back on board in the future :)
Dis-loyalty からの回答
Hi Lorenzo, thanks for taking the time to share your experience.
We’re delighted to hear that you’re enjoying the discounts and perks that come with your Dis-loyalty membership, and that you’ve found it easy to use :)
Thank you for sticking with us. We hope you continue to discover new places and shake off your routine!
I stayed at the Hyde Hotel and Hoxton Shoreditch
I stayed at the Hyde Hotel, and had 2 issues:
- Water from the shower would go all over the bathroom
- Light buttons near the bed were broken
A week later I stayed at the Hoxton Shortridge and had 3 even bigger problems:
- The TV was not connected to the internet. Reception said they would send someone to connect it but they never did
- I asked for housekeeping only once, they took out the trash and changed the towels but did not even make the bed
- I spotted a mouse in the restaurant seating area. The restaurant personnel reacted quickly and were great about it but still.
Overall, both experienced were really not great…. I would like a refund or my membership fees.
2026年8月1日
Dis-loyalty からの回答
Hi TT, thank you for taking the time to share this feedback with us.
We’re very sorry to hear about the issues you experienced during both stays as this is certainly not the standard we want our Members to experience. While we’re unable to directly resolve issues relating to the hotel’s service or operations, the hotel teams are best placed to assist with these matters and address them directly.
Thank you again for your feedback.
Dis-loyalty からの回答
Hi, thank you for your feedback.
We’re delighted to hear you’re enjoying your Dis-loyalty membership and making the most of all the perks it has to offer. The complimentary daily barista drink is one of our favourite perks too ;)
With 120+ hotels and 250+ venues included in your membership, there’s always something new to discover — even in your own city!
I had an issue with my membership and…
I had an issue with my membership and contacted the company! I received a response very quickly! I had the pleasure of dealing with Lucy! She was very helpful and supportive! She offered several options and explained each one so I could decide on the right course of action to deal with my issue! I always got a quick response to my emails and reply from her! The issue is resolved thanks to her! Great job Lucy!
2026年8月21日
自発的なレビュー
Dis-loyalty からの回答
Hey CDL, many thanks for sharing your feedback.
We’re thrilled to hear that Lucy was able to provide the quick and helpful support you needed. The Membership Services team is available 7 days a week and is always happy to help whenever you need a hand.
Thank you for sticking with us, and we hope you continue to enjoy your Dis-loyalty membership :)
Amazing service in Dubai
Amazing service in Dubai, have been a member for few years now. Great subscription service. Had an awesome customer service from Cindi during the renewal process this year as well.
2026年8月22日
自発的なレビュー
Dis-loyalty からの回答
Hi George, thank you for sharing your experience.
We’re delighted to hear you’ve been enjoying your Dis-loyalty membership over the years and had such a positive experience with Cindi during your renewal. We’ll be sure to pass your lovely feedback on to her!
Here’s to many more great stays, perks and experiences in Dubai and beyond. Psst… with your membership, you can discover more than 50 destinations, so there’s plenty more to explore ;)
Great customer service from Caesar
Great customer service from Caesar. Fast, clear and reassuring throughout. We’ve thoroughly enjoyed every stay with the group, and every interaction with their staff has always been a pleasure.
2026年8月22日
自発的なレビュー
Dis-loyalty からの回答
Hey Kieran, thank you so much for your wonderful feedback.
We’re delighted to hear that Caesar provided such fast, clear and reassuring service. It means the world to us!
It’s fantastic to know you’ve thoroughly enjoyed your Dis-loyalty stays with us, and that our teams have made every interaction a memorable one.
We truly appreciate your continued support and look forward to welcoming you back soon at one of our 120+ hotels and 250+ venues!
Paying for Loyalty? Nope
I don’t know about you, but paying to be a “loyal” customer just doesn’t cut it with me. Companies need to earn my loyalty with service and quality. It’s like paying for salt & pepper at a restaurant. Nope
2026年7月25日
Dis-loyalty からの回答
Hi Bunko, many thanks for sharing your feedback.
Dis-loyalty isn’t your standard rewards programme. There are no points to collect, no hoops to jump through and no waiting around for rewards, just instant savings on hotels, food and drinks from the moment you sign up.
Members get 20% off their first stay at any of our hotels, 10% off repeat stays and 50% off stays at newly opened hotels — discounts you won’t find anywhere else. Plus, you’ll get 10% off food and drinks, a free barista-made drink every day, and access to exclusive promotions and partnerships.
We completely appreciate that Dis-loyalty won’t be for everyone, but our Members save an average of £290 on a single booking. So, if you’re someone who loves a great deal, we think there’s plenty to love ;)
New disloyal member
New disloyal member You need a simple phone number to call for a few questions
2026年7月29日
Dis-loyalty からの回答
Hey Jon, thanks for your review and welcome to Dis-loyalty!
We completely understand that sometimes it’s much easier to speak to someone directly, and we’re sorry if you’ve found it difficult to get the answers you need.
Our Membership Services team is available 7 days a week at hello@dis-loyalty.com, and we aim to respond within 24 hours. You can also reach us via Live Chat on our website, where our team will be happy to help with any questions.
We’d also recommend downloading the app for an easier experience, checking out our FAQs, and signing up to our Newsletter so you’re always the first to hear about what’s happening :)
Mario was very helpful
2026年8月20日
自発的なレビュー
Dis-loyalty からの回答
Hey James, thank you so much for your kind feedback.
We’re delighted to hear that Mario was so helpful, and we’ll be sure to pass your lovely comments on to him.
If you ever need any help in the future, our Membership Services team is available 7 days a week via email and Live Chat. We’re always happy to help :)
Dis-loyalty からの回答
Hi Omneya, thanks so much for taking the time to share your thoughts.
We’re glad to hear you had a good experience, even if Dis-loyalty isn’t quite the right fit for you. We’d love to understand a little more about what didn’t work for you, if you’re happy to share it, your feedback is really valuable to us.
We really appreciate you giving Dis-loyalty a try, and we hope to welcome you back again in the future :)
A great app
A great app. Allows free coffee all over the place. I regularly book the Hoxton through this app. Great design, lovely brand. Cindi in customer support gave me a cracking renewal deal and was very fast with responses.
2026年8月17日
自発的なレビュー
Dis-loyalty からの回答
Hi Max, thanks so much for the fantastic review.
We’re thrilled to hear you’re enjoying your Dis-loyalty membership, especially the free barista-made coffees (one of our favourite perks too!), and that The Hoxton has become a regular go-to for your stays.
We’ll be sure to pass your lovely feedback on to Cindi. We’re delighted she was able to help with your renewal and provide such a quick and helpful response.
We really appreciate your continued support and hope you enjoy many more stays, coffees and brilliant Dis-loyalty perks!
I had a great customer experience with…
I had a great customer experience with Cindi, thank you!
2026年8月13日
自発的なレビュー
Dis-loyalty からの回答
Hi Christine, thank you so much for your kind words!
We’re delighted to hear that you had such a great experience with Cindi from our Membership Services team and we’ll be sure to pass on your lovely feedback to her!
The team is available 7 days a week and always happy to help with any questions or enquiries.
Thank you for sticking with us :)
Nice hotels - but Disloyalty "deals" are slightly misleading
The Hotels are mostly lovely - and the staff are awesome - let's get that out the way! But as with most "too good to be true" loyalty plans, there are some certain "quirks" to Disloyalty which will affect your own perceived value. The discounts are on the higher standard refundable rates - the only problem being that these prices can mostly easily be equaled or often beaten by other major hotel site prices (especially when using easily availably discount codes for them) this means even at 20% discount rates these are not the bargains you may hope for. If you live near enough to make use of the free coffee/food discounts then you can at least level off some of the membership cost. But the claims that individuals are saving thousands is slightly massaging the reality. Basically like most things, proceed with caution and triple check prices elsewhere before you commit. Everyone's experience with this will be different.
2026年8月12日
自発的なレビュー
Dis-loyalty からの回答
Hi Steve, thank you for taking the time to share your feedback.
We’re really pleased to hear that you’ve enjoyed your stays and found our teams to be awesome!
Our Dis-loyalty rates are based on flexible rates, giving our Members greater peace of mind and flexibility should their plans change unexpectedly. While you may find lower rates elsewhere, these often require prepayment and can’t be cancelled or modified.
We completely understand that this may not suit everyone’s travel plans, but Dis-loyalty is about so much more! Nowhere else will give you up to 50% off stays, plus a free daily barista-made drink and other perks across our hotels and restaurants. And, on average, our Members save £290 on a single booking ;)
We really appreciate your honest feedback and hope you’ll continue to enjoy the hotels and the Dis-loyalty perks!
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