Dis-loyalty レビュー 

Dis-loyalty からの回答

2026年8月17日

Hey Melissa, thank you so much for the feedback.

It’s wonderful to hear that Lucy was able to help resolve your issue and make a difference today. We’ll be sure to pass your kind words on to her :)

Thanks for being part of the Dis-loyalty community!

Dis-loyalty からの回答

2026年8月17日

Hi Tariq, thank you so much for your lovely feedback.

We’re delighted to hear that you received excellent customer service and that Lucy was able to be so helpful. We’ll be sure to pass your kind words on to her!

Thanks for being with us :)

Dis-loyalty からの回答

2026年8月17日

Hi Leigh, many thanks for taking the time to share your experience.

We’re also sad to see that Mama Shelter London has closed, and we completely understand the disappointment and inconvenience this may have caused.

Our Dis-loyalty app and website are always kept up to date with the latest hotel information, so we’d recommend checking these for the most accurate and current options. In the meantime, we have a wonderful hotel just nearby, The Hoxton, Shoreditch, which we hope you’ll have the chance to discover.

We hope you’ll continue to explore everything Dis-loyalty has to offer and that your membership will prove to be well worth it!

Dis-loyalty からの回答

2026年8月17日

Hi Hala, thank you for sharing your feedback.

We’re delighted to hear that Isabel was able to help and resolve your issue. We’ll be sure to pass your kind words on to her!

If you ever need any further assistance, please don’t hesitate to get back in touch. Our Membership Services team is available 7 days a week and will be more than happy to support :)

Dis-loyalty からの回答

2026年8月17日

Hey Donita, many thanks for sharing your experience.

We’re delighted to hear that you’re enjoying the discounts and perks that your Dis-loyalty membership has to offer.

We hope you’ll continue exploring new places across our 120+ hotels and discovering new flavours at the 250+ venues included in the Dis-loyalty collective!

Dis-loyalty からの回答

2026年8月17日

Hey Kelly, thank you for sharing your feedback.

We’re delighted to hear that our Membership Services team was quick to respond and provided such great support. We’ll be sure to share your kind words with the team :)

Our Membership Services team is available 7 days a week, so please don’t hesitate to get in touch if you ever need any further assistance. We’ll be more than happy to help!

Dis-loyalty からの回答

2026年8月17日

Hi Dis-loyalist, many thanks for sharing your feedback.

We’re over the moon to hear that you enjoyed your experience with us and appreciated the attentive service :)

We hope to welcome you back soon and that you’ll continue discovering more of the 120+ hotels included in your Dis-loyalty membership!

Dis-loyalty からの回答

2026年8月17日

Hi Jacqui, thank you so much for your wonderful feedback.

We’re absolutely delighted to hear how much you’re enjoying your Dis-loyalty membership and that our Membership Services team has been so helpful whenever you’ve needed us :)

It’s especially lovely to hear that Lucy went above and beyond for you, responding quickly and supporting you even on a Sunday. She’ll be thrilled to hear your kind words!

We hope to continue making your Dis-loyalty experience a great one!

Dis-loyalty からの回答

2026年8月17日

Hey Mark, thank you so much for your amazing feedback.

We’re delighted to hear that you’ve had such a great experience, from the easy booking process to the fantastic savings you’re already makin :)

It’s also wonderful to know that you received top-notch customer service from our Membership Services team. There’s nothing quite like the human touch ;)

We really appreciate your kind words and hope you continue to enjoy all the perks, experiences and savings that come with being a Dis-loyalty Member!

Dis-loyalty からの回答

2026年8月17日

Hey Kitty, thank you for yaking the time to share your feedback.

We’re sorry to hear that your experience has left you feeling this way. Transparency is very important to us, and we work hard to make it clear that Dis-loyalty is a 12-month membership commitment, whether you choose to pay monthly or upfront.

We understand that this may not suit everyone, but it allows us to offer our Members ongoing benefits throughout the year, including a free barista-made drink every day and exclusive member rates.

We genuinely appreciate you sharing your perspective. Feedback like yours helps us identify where we can make the membership experience clearer and better for everyone.

Dis-loyalty からの回答

2026年8月9日

Hi, thank you for sharing your feedback.

We’re truly sorry about your recent stay and we understand how concerning and disappointing this must have been, particularly as a loyal customer.

We appreciate you bringing your concerns to our attention. If you would be willing to share more details about your recent stay, the hotel team would be grateful for the opportunity to learn more and better understand your experience.

We hope to welcome you back to one of our 120+ Dis-loyalty hotels soon and have the opportunity to create a memorable stay for you.

Dis-loyalty からの回答

2026年8月9日

Hi Anna, many thanks for sharing your feedback.

We’re pleased to hear that everything worked out smoothly in the end and that our Membership Services team was able to assist you quickly.

The availability and room occupancy shown on Dis-loyalty reflects the availability in the hotel’s system, but we really appreciate you sharing this helpful feedback, and we’ll certainly keep it in mind as we continue working to make the booking experience as seamless as possible.

We hope to welcome you back for another Dis-loyalty stay soon! ;)

Dis-loyalty からの回答

2026年8月9日

Hi Asavari, thank you for taking the time to share your feedback.

We’re sorry to hear that your experience didn’t match what you were expecting when you joined Dis-loyalty. Your feedback is incredibly valuable, as it highlights the importance of clear communication between Dis-loyalty and our hotels, so our Members can make the most of their Membership. We’ll be sure to share your comments with the relevant teams.

If you have any questions or would like some tips on how to make the most of your Membership, our Membership Services team is available 7 days a week at hello@dis-loyalty.com and is always happy to help :)

We hope to see you make the most of your Dis-loyalty Membership!

Dis-loyalty からの回答

2026年8月9日

Hi Deema, many thanks for your review.

We’re delighted to hear that you’re enjoying your Dis-loyalty discount and finding your Membership easy to use. :)

We’re always looking for ways to grow the Dis-loyalty community and bring more exciting places to our Members, so we’ll be sure to pass your feedback on to the team. With over 75 venues across the Middle East already, we hope there’s plenty to keep you exploring for now ;)

Thanks for being part of Dis-loyalty, and happy exploring!

Dis-loyalty からの回答

2026年8月9日 に更新

Hi, many thanks for taking the time to share your review.

We’re sorry to hear that you feel this way. Dis-loyalty Memberships are a 12-month commitment once the 14-day cooling-off period has passed. We aim to be as transparent as possible about this, and the commitment is highlighted at several stages throughout the sign-up process. We understand this may not suit everyone, however it allows us to offer our Members ongoing benefits throughout the year, including a free barista-made drink every day and exclusive member rates across our hotels and venues.

We really appreciate you sharing your feedback, as it helps us continue to improve how we communicate the Membership and its benefits.

Dis-loyalty からの回答

2026年8月9日

Hi AAWarner, thanks for taking the time to share your feedback.

We’re sorry to hear that you didn’t feel the Dis-loyalty discount offered good value for your stay. We offer room-only rates to give our Members the flexibility to choose whether or not to have breakfast. If you do choose to add breakfast, it can be added separately at the same price as the hotel’s standard breakfast rate.

We really appreciate you sharing your feedback as we continue to look for ways to improve the booking experience, and we hope you’ll have plenty of opportunities to make the most of your Dis-loyalty benefits on future stays.

Dis-loyalty からの回答

2026年8月9日

Hi Emem, many thanks for your kind words.

We’re delighted to hear that you had a great experience with our Membership Services team. They’re available 7 days a week, so please don’t hesitate to reach out if you ever need any assistance in the future :)

We really appreciate you taking the time to share your feedback, and we hope to welcome you back for another great Dis-loyalty experience soon — whether it’s at one of our 120+ hotels or 250+ venues!

Dis-loyalty からの回答

2026年8月9日

Hey Yusufu, many thanks for your review.

We’re delighted to hear that you had a great experience with our Membership Services team and that you’re finding your Membership easy to use.

We really appreciate you sharing your experience with us, and we hope to welcome you soon with a sweet Dis-loyalty discount ;)

Dis-loyalty からの回答

2026年8月9日

Hey Rahma, many thanks for your review.

We’re sorry to hear that you feel this way. Dis-loyalty Memberships are a 12-month commitment, and we aim to be as transparent as possible about this, with the commitment highlighted at several stages throughout the sign-up process.

We understand that a 12-month commitment may not suit everyone. However, it allows us to offer our Members ongoing benefits throughout the year, including a free barista-made drink every day and exclusive Member rates across our hotels and venues.

Thanks again for taking the time to share your experience with us.

Dis-loyalty からの回答

2026年8月9日

Hi Happy client from Canada, many thanks for taking the time to share your feedback.

We’re delighted to hear that our Customer Services team was able to step in and help resolve the issues you were experiencing with your renewal. It’s wonderful to hear that they went above and beyond to support you and we’ll be sure to share your kind words with the team.

We really appreciate your continued support :)