Dis-loyalty レビュー 

Dis-loyalty からの回答

2026年8月9日

Hey Sarah, thank you for taking the time to share your feedback.

We’re delighted to hear that your issue was resolved quickly and that Cindi was able to provide such great support and we’ll be sure to pass your kind words on to her and the team. There’s nothing quite like a little human help :)

Thanks for sticking with us!

Dis-loyalty からの回答

2026年8月9日

Hey Matt, thank you for your feedback.

We’re sorry to hear that you felt your initial email wasn’t properly read. We completely understand how frustrating that can be, and we’ll be sure to share your feedback with the team, as clear, attentive and personalised communication is really important to us.

We appreciate you bringing this to our attention, and we hope we’ll have the opportunity to make things right and provide you with a better experience in the future.

Dis-loyalty からの回答

2026年8月3日

Hi Chris, many thanks for sharing your feedback.

We're delighted to hear that you had such a positive experience with our Membership Services team. We always aim to be quick, helpful, and make sure our Members feel well supported.

Thanks for being part of the Dis-loyalty collective, and we hope to continue making your experience a great one :)

Dis-loyalty からの回答

2026年8月3日

Hey, thank you for your review.

We're delighted to hear that you found our Membership Services team so helpful. Providing quick, clear, and thoughtful support is something we truly value.

Thanks for being with us and we're always happy to assist whenever you need us :)

Dis-loyalty からの回答

2026年8月3日 に更新

Hi Helene, thanks for taking the time to share your feedback.

We're sorry to hear that you experienced difficulties during the booking process and we understand how important it is for the experience to be smooth.

We’d love the opportunity to help and make sure you are making the most of your membership. Please feel free to reach out to our team at any time at hello@dis-loyalty.com, and we'll be happy to assist.

Dis-loyalty からの回答

2026年8月3日

Hi R Stewart, many thanks for sharing your lovely feedback!

We're delighted to hear that you keep coming back and that our team, atmosphere, and dining experience continue to make each visit special. It means so much to know we've become one of your go-to places—especially when you get to enjoy it all with a little Dis-loyalty discount ;)

We know it's hard to resist a favourite spot, but whenever you're ready for a change of scenery, there are over 120 hotels and 250 venues across the Dis-loyalty collective waiting to be discovered.

We look forward to welcoming you back, wherever your next adventure takes you!

Dis-loyalty からの回答

2026年8月3日

Hi Nans, thank you for your review.

We're sorry to hear that your experience has left you feeling this way. Transparency is very important to us, and we work hard to ensure it's clear that Dis-loyalty is a paid membership programme, offering exclusive rates and perks across our collective of hotels and venues.

We're also sorry that you feel your concerns were not handled as you expected. We take all feedback seriously and are committed to providing every Member with fair and helpful support.

Feedback like yours helps us continue to improve, and we appreciate you taking the time to let us know how we can do better.

Dis-loyalty からの回答

2026年8月3日

Hi Mohamed, thank you for taking the time to share your feedback.

We're sorry to hear that your experience has left you feeling this way. We strive to be transparent about our membership, including how it works and our cancellation policy, and we're sorry if this wasn't clearly communicated at the point of purchase.

We take feedback like yours seriously, and we will be in touch to discuss your experience further. We appreciate you bringing this to our attention.

Dis-loyalty からの回答

2026年8月3日

Hi MS, thanks so much for taking the time to share your feedback!

We're delighted to hear that you've been enjoying the Dis-loyalty programme and the wonderful hotels included.

We're always growing and currently have four hotels in Australia, with many more across the Asia-Pacific region. We appreciate your feedback and are always looking for opportunities to expand our collective, so we hope you'll see even more destinations to enjoy in the future.

Thanks for being part of Dis-loyalty, and we hope to welcome you back on another adventure soon :)

Dis-loyalty からの回答

2026年8月3日

Hi LMH, many thanks for your reivew.

We're delighted to hear that you're interested in joining Dis-loyalty, and we really appreciate you reaching out with your questions. We're sorry that the information provided didn't fully address your concerns or give you the clarity you were looking for.

At the moment, we support four currencies, aligned with the regions where the majority of our hotels are located. We completely understand that being able to pay in your local currency would make the joining experience even smoother, and we'll be sure to share your feedback with the team as we continue to improve our Member experience.

Thanks again for your feedback and for your interest in joining the Dis-loyalty community :)

Dis-loyalty からの回答

2026年8月3日

Hey Tom, thank you for taking the time to share your feedback.

We're sorry to hear that your cancellation experience wasn't as smooth as we would have liked, and we completely understand how frustrating this must have been.

We really appreciate your kind words about our support team's responsiveness and are glad that the issue was eventually resolved with the help of our supervisor. We’ll be reviewing the process to identify ways we can make it clearer and more efficient, and your feedback on improving the experience for Members is incredibly valuable.

Thank you again for your patience and for sharing your thoughts with us. We truly appreciate your feedback and the opportunity to continue improving.

Dis-loyalty からの回答

2026年8月3日

Hi James, many thanks for taking the time to share your feedback.

We're sorry to hear that you haven't yet received confirmation of your cancellation after having reached out multiple times.

Our Membership Services team aims to respond to all enquiries within 24 hours. We'll look into this with the team and will be in touch with you directly to confirm the status of your cancellation.

Thank you for your patience.

Dis-loyalty からの回答

2026年8月3日

Hi Olivia, thanks for sharing your feedback.

We're sorry to hear that the automatic renewal left you feeling frustrated. Auto-renewal is designed to ensure you can continue enjoying your member perks without interruption and to keep any bookings with arrival dates after your renewal date active.

If you'd prefer not to renew, you can schedule your membership to cancel at the end of the period using the cancellation option in the app or on the website, or by emailing us at hello@dis-loyalty.com.

Thank you for choosing us, and we hope we'll have the opportunity to make things right.

Dis-loyalty からの回答

2026年8月3日

Hi, thanks for taking the time to share your experience.

We're delighted to hear that you enjoyed your first stay, from the friendly service to the complimentary daily coffee (our favourite perk, too!) and the easy booking process. It's great to know those little touches helped make your stay even more enjoyable.

We're also sorry that your honeymoon wasn't acknowledged during your visit. While we're glad you had such a positive stay overall, we completely understand how a simple congratulations from the team would have made the occasion feel even more special.

Congratulations on your marriage, and thank you for choosing to celebrate with us. We hope to welcome you back again soon for plenty more adventures (and coffees!) to enjoy :)

Dis-loyalty からの回答

2026年8月3日

Hi, many thanks for sharing your experience.

We're delighted to hear that you enjoyed your stay and that the hotel's team made you feel so well looked after. Even better that you got to enjoy it all with a sweet Dis-loyalty discount ;)

We can't wait to welcome you back for another stay soon. With over 120 hotels in the collective, there's always somewhere new waiting to be discovered!

Dis-loyalty からの回答

2026年7月27日

Hi Richard, thank you for your kind feedback.

We're delighted to hear that our Membership Services team was prompt and helpful. We're here to help 7 days a week if you ever need any assistance with your membership :)

Thanks for being part of the Dis-loyalty community!

Dis-loyalty からの回答

2026年7月27日

Hey Tony, thanks for your review.

We're sorry to hear that the hotel you were hoping to book wasn't available through your Dis-loyalty membership. As we work exclusively with flexible rates to offer our Members maximum flexibility, there may occasionally be times when a hotel is only offering prepaid rates, particularly during busy periods. Unfortunately, in these cases, the property won't be available to book through Dis-loyalty.

We hope you're able to find an alternative hotel within the Dis-loyalty collective in your chosen destination, although we completely understand this can be disappointing. We really appreciate you taking the time to share your feedback.

Dis-loyalty からの回答

2026年7月27日

Hi Abdelqawi, thanks for your review.

All Dis-loyalty memberships are a 12-month commitment once the 14-day cooling-off period has passed. We aim to be as transparent as possible about this, and it's highlighted at several stages throughout the sign-up process. We understand that this commitment may not suit everyone. However, it enables us to offer ongoing member benefits, including a free barista-made drink every day and exclusive member rates throughout the year.

Thank you again for sharing your feedback!

Dis-loyalty からの回答

2026年7月27日

Hi Dirk, thank you for sharing your feedback.

We’re sorry to hear you feel the membership hasn’t delivered the value you expected. We understand how important it is to feel confident you’re getting a great rate.

While you may occasionally find lower prices, these are often limited-time offers that require prepayment and come with stricter cancellation terms. With Dis-loyalty, Members receive up to 50% off the Flexible Rate, plus 10% off return stays, giving you more flexibility and encouraging you to discover new places. In addition, your perks also include a daily free barista drink and 10% off food and drinks.

We hope this clarifies your concerns and our team is available 7 days a week should you wish to discuss further.