The program is nice, but the most frustrating thing is the incredibly long wait for service. You almost forget youâre in a place that serves food and drinks⊠Itâs ridiculous! Iâve been sitting... ãã£ãšèŠã
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I wanted to cancel my membership only because I donât use it enough, I went through the app. Lucy was the operative. She replied promptly and cancelled my membership within minutes very useful service... ãã£ãšèŠã
Fabulous and prompt support from Lucy this morning, helping to book a room at St Martinâs Lane hotel. I have been a Dis-Loyalty member for 3 years, itâs a great service. Thank you.
was not made clear that the year membership had to be cancelled within 14 days of signing up for the program. Our waiter (who strongly encouraged us to do so) didn't make this point clear. you're lock... ãã£ãšèŠã
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Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme â there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15â¬/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature âDropsâ. See more at www.dis-loyalty.com
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Very helpful and swift in assisting
Very helpful and swift in assisting. Cindi, you are the best.
2026幎6æ16æ¥
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Dis-loyalty ããã®åç
Hey Faiza, thank you so much for your kind words.
We're so pleased to hear you had such a positive experience with the Membership Services team. We'll be sure to pass your lovely feedback on to Cindi, she'll be delighted to hear it!
We really appreciate your support and look forward to speaking with you again soon :)
I love dis-loyalty
I love dis-loyalty, for all their services
2026幎6æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hi Marie, thank you for your lovely feedback.
Weâre delighted to hear youâre enjoying your Dis-Loyalty membership and making the most of the perks. It truly means a lot to us!
With over 120 hotels and 250 restaurants to discover in the collective, weâre excited to see where youâll go next ;)
Thank you to Cindi for assisting withâŠ
Thank you to Cindi for assisting with amending my reservation at the Hoxton Rome. Great service and why I love Disloyalty membership!
2026幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hi Denise, many thanks for sharing your feedback.
Weâre delighted to hear that Cindi was able to assist with your upcoming booking at The Hoxton, Rome. Thereâs nothing quite like a smooth experience with a helpful human touch, especially when you can enjoy your Dis-Loyalty discount at the same time!
Happy savings, and we look forward to speaking with you soon :)
Lucy was amazing
Lucy was amazing - super speedy response to get my membership reactivated. Thanks Lucy!
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hi Belinda, thanks for taking the time to share your experience.
Weâre really pleased to hear that Lucy from our Membership Services team was able to help get you back up and running with Dis-Loyalty.
We canât wait to see where youâll go next as you shake off the routine and discover new places!
Talking to a human matters!
Lucy was so kind and quick to find the room i had canceled so i could rebook :)
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hi Sarah, thank you so much for your lovely feedback.
Weâre delighted to hear Lucy was able to help you quickly and smoothly. Thereâs nothing quite like a helpful human touch when you need it most! We really appreciate you taking the time to share this; your kind words mean a lot to the team :)
If you ever need anything else, weâre always here to help!
I had my experience with Vlad and he's⊠VERY NICE!
I had my experience with Vlad and he's been a very kind person to me. My review is super positive!!!
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hi Francesca, thank you so much for your feedback.
Weâre delighted to hear that Vlad was so kind and made your experience with Dis-loyalty such a positive one and weâll be sure to share your lovely words with him, this will make his day!
If you ever need anything, weâre always ready to help :)
Very good support
I joined the loyalty program to make a few hotel bookings in Munich. After completing the bookings, I cancelled the membershipânot because I was dissatisfied, but because I did not want it to renew automatically.
Unfortunately, this seems to have caused some confusion in the system, and my entire membership was cancelled. However, Laeticia from Customer Support responded to my email within just 10 minutes and quickly reactivated everything.
While the situation was initially somehow frustrating, the support experience was excellent and resolved the issue very efficiently.
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hi Milan, thank you so much for taking the time to share your experience.
Weâre really sorry for the initial confusion around your membership cancellation, but weâre delighted to hear that Laeticia was able to step in so quickly and get everything back up and running for you. Weâll be sure to pass your kind words on to her.
We really appreciate your feedback and will make sure this is looked into as we continue to improve the Member experience.
Happy savings :)
Great Customer Service
Lucy was great to deal with and helped with my issue and concerns professionally and in a timely manner. She was great throughout the process.
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hey JW, thanks so much for sharing your feedback.
Weâre really pleased to hear Lucy was able to assist and weâll be sure to pass your kind words on to Lucy. It means the world to us!
We really appreciate you sharing this, and if you ever need anything in the future, weâre here to help 7 days a week :)
Great customer service
Great customer service, awesome hotels and deals
2026幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hey Ben, thanks so much for your feedback.
Weâre really pleased to hear you had a great experience with our Membership Services team and you are enjoying our hotels with the deals available through your Dis-loyalty membership :)
With over 120 hotels across the collective, thereâs always something new to discover!
Excellent hotel in london
2026幎6æ2æ¥
Dis-loyalty ããã®åç
Hey Stephen, thanks for taking the time to share your experience.
Weâre really pleased to hear you enjoyed your stay at one of our London hotels and made the most of your Dis-loyalty discount ;)
With over 120 hotels across the collective, thereâs plenty more to explore and we are looking forward to welcoming you again soon!
it's a nice program, but
it's a nice program, though later I stated noticing that hotels value / price is not as good as initially
2026幎6æ3æ¥
Dis-loyalty ããã®åç
Hi IK, thank you for taking the time to share your feedback.
We're delighted to hear that you've enjoyed the Dis-loyalty programme, and we appreciate you sharing your thoughts on the hotel pricing. Hotel prices vary depending on seasonality and availability, but we're always working to provide exclusive savings to our Members wherever possible. Now, with our Summer Sale running until 17 June, members can enjoy 35% off at 100+ hotels.
Thank you again for your feedback, as it helps us continue to improve, and we hope you'll continue to enjoy the benefits of your membership :)
Very efficient value for moneyâŠ
Very efficient value for money membership . Great deals & resolutions
2026幎5æ10æ¥
Dis-loyalty ããã®åç
Hi, many thanks for your kind words.
We're delighted to hear that you're finding your Dis-loyalty membership both great value for money and easy to use. It's wonderful to know you're enjoying the exclusive deals available across our growing collection of hotels and restaurants!
Thank you for being a Member, and happy savings :)
Dis-loyalty ããã®åç
Hey Dana, thank you for the feedback.
We're thrilled to hear you're getting great value from your Dis-loyalty membership and making the most of your exclusive member discounts across our 200+ venues.
Don't forget that your membership also unlocks savings on hotel stays. With our Summer Sale running until 17 June, you can enjoy up to 35% off at more than 100 hotels. âïž
We look forward to welcoming you again soon :)
They resolved my issue promptly and IâŠ
They resolved my issue promptly and I could not be more satisfied with the service I was provided. Thank you very much, especially to Mario and Cindi
2026幎6æ2æ¥
Dis-loyalty ããã®åç
Hi Jack, thanks for taking the time to share your experience.
We're delighted to hear that our Membership Services team was able to assist you and resolve your issue quickly. We'll be sure to pass along your kind words to the team, especially Mario and Cindi.
We're here for you 7 days a week and always happy to help :)
Dis-loyalty ããã®åç
Hey Hedda, many thanks for your review.
We're thrilled to hear that you had a great experience with our Membership Services team. Delivering exceptional service is always our goal, so it's wonderful to know we were able to meet your expectations.
We truly appreciate your support and can't wait to welcome you to one of our 120+ Dis-loyalty hotels soon!
Dis-loyalty ããã®åç
Hi team, thank you for your review! Weâre delighted to hear you had a great experience with our Membership Services team, and we truly appreciate your continued support :)
I am not receiving the confirmationâŠ
I am not receiving the confirmation that the cancellation of my membership was successfully processed as I requested
2026幎6æ1æ¥
Dis-loyalty ããã®åç
Hi Andrea, many thanks for your review.
Weâre sorry to hear that you havenât received a cancellation confirmation after submitting your request. Youâll receive a confirmation email once your membership has officially been cancelled at the end of your current annual period.
If you have any further questions or would like assistance in the meantime, our Membership Services team will be happy to help at hello@dis-loyalty.com.
Dis-loyalty ããã®åç
Hey Shaza, thanks for sharing your experience.
Weâre sorry to hear that your Dis-loyalty membership hasnât met your expectations, and weâd really appreciate the opportunity to understand more so we can help put things right.
Our Membership Services team is available 7 days a week at hello@dis-loyalty.com and will be happy to look into this with you.
Cindi was incredibly helpful andâŠ
Cindi was incredibly helpful and responsive in working through a booking directly with the hotel during my early days as a member and made being a customer of Dis-loyalty a no brainer!
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hey John, thanks for taking the time to share your experience.
Weâre delighted to hear Cindi was able to make your early experience with Dis-loyalty such a positive one. Delivering thoughtful, responsive support is exactly what we aim for, and weâll be sure to pass your kind words along to her.
Weâre so happy to have you as part of the Dis-loyalty community â and if you ever need anything, you know where to find us :)
perfect help
Mario was able to help me with my inquiry very quickly and competently.
2026幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Dis-loyalty ããã®åç
Hi Sibylle - thank you for taking the time to share your feedback ony your experience. Mario will be so pleased to know that he was such a help. He, and the rest of the Membership Services team, are on hand to help whenever you need it, via live chat or on hello@dis-loyalty.com. No bots here, just real people!
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