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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I ordered a game on March 3rd and paid right away,but it never showed up. Tried emailing customer service a few times,no reply. Knda disappointingsince i was really looking forward to it.

5つ星のうち1の評価

Ich habe mir das Spiel "Euro Truck Simolator Legendary Edition" auf dieser Seite gekauft, jedoch habe ich keinen Spiele-Schlüssel erhalten als auch keine E-Mail Benachrichtigung über den Kauf. Ich gin... もっと見る

5つ星のうち5の評価

Bought a game in 2019 (activation code on Steam). Then suddenly got a message from Steam in 2022 saying the game had been removed from my inventory. When I contacted Steam support they said the activa... もっと見る

5つ星のうち5の評価

Pré-commande de hogwarts legacy version deluxe sur steam effectué via rakuten, délai de livraison annoncé sur le site en 2 heures, et surprise clé livré en 54 secondes chrono ! (Oui il y a un compte... もっと見る

2.9

まあまあ

TrustScore 5段階評価の3

5180件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.9

すべてのレビュー

(5,180)

過去12か月のレビュー数: 1件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Hey you guys are great

Hey you guys are great, you've been around a long time and you give gamers great deals while providing great service. Please keep up the good work, but you really don't need that much feedback to know you're doing a good job do you?

2023年9月7日
5つ星のうち1の評価

Wait for another

Kept sending review email requests for the product, like 2 per hour on the hour for 10 hours.

2023年8月24日
DLGAMER ロゴ

DLGAMER からの回答

Dear customer,

We apologize for the trouble. The continuous email communication was due to a bug in our system. We are already working on fixing the issue that affected you and other customers.

Thank you for your feedback and patience,
DLGamer Staff

5つ星のうち1の評価

Avoid site

Avoid site. I've either 1. been scammed or 2. of all the sites i've been looking through to get this key cheaper are the only one that doesn't properly display if they're out of stock. For that reason alone I wouldn't take the gamble. On top of that, once you bought the product and it gets "delivered" the product page that should have the key, just wont and there is literally nothing on the page that shows that anything is going wrong.

At a certain point incompetence might as well be malice.

2023年8月23日
自発的なレビュー
DLGAMER ロゴ

DLGAMER からの回答

Dear customer,

Apologies for the late reply to your comment. We searched for any emails or messages from you regarding your order that failed to deliver but found nothing.
We apologize for the inconvenience and kindly ask that you send an email to support@dlgamer.com with details about the issue you ran into so we can either re-examine your order or refund you.

Thank your patience and we apologize for the trouble,
DLGamer Staff

5つ星のうち1の評価

Clunky and not user friendly

The website is poorly translated and switches between various languages. This isn't too bad in the age of google translate, but rather annoying.

What's really annoying is that the site cancelled my order, which was already payed for, without giving a comprehensible reason.

Update: according to the message I received from the vendor, the item I ordered was out of stock. How can a digital item be out of stock?

2023年7月16日
自発的なレビュー
DLGAMER ロゴ

DLGAMER からの回答

Dear customer,

We apologize for the issue with your order. The product you ordered was not automatically set out of stock after our stocks were depleted over the weekend. You will be issued some wallet funds to use in your next DLGamer purchase to make up for the trouble this caused.

As for the localization, this mostly based on your IP address, so if you are based in Germany for example, you will be redirected automatically to the German version of DLGamer during checkout. But, rest assured that we are looking into it and will proactively take steps to make this not impact the user experience moving forward.

Thank you for your review and we apologize for the trouble,
DLGamer Staff

5つ星のうち1の評価

Didn't deliver

Didn't deliver, and didn't refund money.
Stay away.

Edit after DLGamers reply:
After uncountable steps of verifications, there was no indication anything went wrong. If there is a link to a page saying "here's your code", but there is no code, I do indeed submit a dispute and don't wait around for hours or days waiting to get contacted. If I go to the supermarket to buy milk, and if I pay for the milk, I expect milk - not being sent out with an empty shopping bag after checkout.

PayPal is waiting for their response, which they are apparently not providing. Them pointing to the payment service is ridiculous and, in my eyes, a sign of bad will and dubious business practices.

2023年5月28日
DLGAMER ロゴ

DLGAMER からの回答

Dear customer,

We are sorry to hear about your experience. It does seem that your order run into an error with the verification process, and you disputed the order on PayPal in just 15 minutes, before our support team could reach out to you.
Unfortunately, we can neither fulfill nor refund orders that have been disputed through PayPal. The liability for your refund lies with the payment provider once you submit a dispute.
We would like to point you to contacting support@dlgamer.com if you ever run into similar issues in the future.

We apologize for the inconvenience but this is out of our hands now,
DLGamer Staff

5つ星のうち2の評価

took my money and blocked my account

There was an issue with the payment(2fa never went through with my bank I assume) and they said I would be refunded. 4 days later no refund, so I send support a message and now I am just getting sent to the blocked account page.

*UPDATE*
It seems that both myself and my wife opening accounts and buying the same game to play together on the same day triggered their fraud system, we both got the refunds back, but still have blocked accounts, so I cant give them a good review, and leave this review as a warning for people living in the same household.

2023年5月31日
自発的なレビュー
DLGAMER ロゴ

DLGAMER からの回答

Hello,

We apologize for the trouble. We have identified your account(s) and we are looking into the reason the automatic refund process failed. We will be issuing a manual refund to your account as soon as possible.
In the meantime, please contact support@dlgamer.com to receive status updates on your refund, and provide additional details -if possible- about the issue you encountered so we can get it resolved.

We apologize for the inconvenience and we thank you for your patience,
DLGamer Staff

5つ星のうち1の評価

No Delivery

Ordered.. no key provided.
Website states key delivered but nowhere to be found on the details page.. I feel scammed.

2023年5月29日
自発的なレビュー
DLGAMER ロゴ

DLGAMER からの回答

Dear customer,

We apologize about the issue you encountered. After contacting the customer support team, we have identified your order, and it appears some stock issues prevented our systems from delivering your order successfully. We would like to kindly point you to contact support@dlgamer.com so we can refund your purchase.

Thank you for your patience and we apologize for the trouble,
DLGamer Staff

5つ星のうち1の評価

Horrible buying experience.

Its an 8 step process to verify your order, with everything from giving them your cell phone to linking them to your PayPal account and running 3 separate verification checks - one on each individual part. And they said they'd send me a text to verify my number, which I never received.

Horrible process. I can't even see the logic behind it, aside from fishing for as much information as possible with every order. Never ordering here again, and I'm asking Paypal to stop this order as I never recieved my game in the first place.

2023年5月2日
自発的なレビュー
DLGAMER ロゴ

DLGAMER からの回答

Hello,

We are sorry to hear about your experience. We had some issues with our automated communication systems last night but we got them resolved. Our aggressive identification systems are only in place to prevent fraud attempts that plague the digital gaming industry. Any piece of personal data you provide like a mobile number is not stored in our systems and is only used for validation of each order separately.

We apologize for the trouble and we appreciate the feedback. We are taking active steps to improve the experience of all customers.

DLGamer Staff

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