Toni was absolutely amazing, after other employees of DNA failed to get quotes to us for additional drivers which resulted in us loosing new employee’s twice! We had almost lost hope and interes... もっと見る
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Been insured through DNA for 8 years now, happy with their service and ease of updating vehicles. Helpful and friendly staff, Thomas Rowe dealt with my renewal this year and made my renewal very quic... もっと見る
Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... もっと見る
企業が回答しました
This review is for Matthew Carpenter. We went back and forth quite a few times given the circumstances of who would accept the 5 year NCB, however Matthew was patient throughout not pushy and eventual... もっと見る
企業情報
当該企業による記述
DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...
連絡先
3 The Drive, Jubilee House, Great Warley, CM133FR, Brentwood, 英国
- 01708 988952
- www.dna-insurance.com
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Great customer service and knowledgable…
Great customer service and knowledgable staff. I’d highly recommend this company. After seeing a couple of bad reviews I was a little apprehensive but as with things I didn’t need to worry. Fantastic company

DNA Insurance からの回答
Great insurance company
Great insurance company , would 100 percent recommend them , great customer service team , always helpful.

DNA Insurance からの回答
Really friendly and professional…
Really friendly and professional service. I hate sorting out insurances but DNA made it really easy and was really helpful. Highly recommend them.

DNA Insurance からの回答
Highly professional company
Highly professional company. Dealt with my insurance swiftly and easily. Can highly recommend

DNA Insurance からの回答
I would give them a minus if I could
I would give them a minus if I could. They never call back when they tell you they are going to. I have had nothing but problems since taking out the policy. They reduced my payments then increased them due to a mistake on there part. I have no faith in this company and would advise people to avoid them at all cost. I have asked to cancel the policy due to all the issues and have been told I would need to pay a cancellation fee to do this even though I have had nothing but a bad experience with them. I received emails and WhatsApp messages to call them with them saying that they had tried to call me but had no missed calls or answerphone messages from them.

DNA Insurance からの回答
Hi guys ..be aware dna robbing you
Hi guys
Took insurance put with these robbing company an cost well over £200 then cost another £105 just after a month was cancled and no refund was given wont reply to emails ..and want another £164 😫 Stay well clear these should be investigated

DNA Insurance からの回答
Avoid Them at All Cost
I recently renewed my policy with DNA Insurance and i am sorry to say that i am very disappointed with the level of service i am getting . I have started my renewal on 5th of this month and due to some unexpected circumstances i am planning to move abroad and requested cancellation but this company is demanding more money which is approx. 30/40% of my annual premium . I have already paid the deposit which covers the premium for few months and now they are asking more funds to cancel . I have failed to understand why i have to pay that much premium for using the cover for 25 days or less . I have tried to resolve this amicably but company is refused to look into it . Avoid them at all cost . I am going to take them to Ombudsmen and PRA .

DNA Insurance からの回答
Good customer service from Jake
I recently applied for a quote for a motor trade policy and was assisted by Jake. I was very impressed with Jake's pleasant, professional, knowledgeable and efficient handling of the procedure and I have subsequently taken out a policy.

DNA Insurance からの回答
Super service from Charli Rushforth on…
Super service from Charli Rushforth on a number of insurance quotes we put to her. The quotes came out the most competitive with an excellent level of cover. Very professional and friendly, highly recommended.

DNA Insurance からの回答
The worse company I have been with
The worse company I have been with . They nice customer service until like you take the policy with them as sooner you took policy they all lie and just they want your money . If anything come up they like we don’t cover that . we don’t cover these . And I highly recommend don’t don’t use them

DNA Insurance からの回答
It has been the worst experience Iv…
It has been the worst experience Iv had. Iv been a customer with dna for years. But the experience Iv had and the way they handled the problem they caused was ridiculous. I believe they sell u falls information. They forced me to cancel my policy and have charged me 2/3 off my policy for 3 months cover. Be careful to wat u buy off dna.

DNA Insurance からの回答
Good professional service as I found…
Good professional service as I found last year so I stuck with the same company. Good communication and easy to use portal.

DNA Insurance からの回答
AVOID AVOID AVOID absolute con artists…
AVOID AVOID AVOID absolute con artists this company should be closed down no structure to complain take money from your acc and have to fight to get it back then they don't pay it back and it starts all over again! They do what they want when they want,GOD help us if we were involved in an accident they would drop you like a stone, I for one would not trust them to have me or my company or my family covered for any reason, they are SCAM artists hiding behind a load of sales people, just wait till you have a problem or been overcharged good luck !!!
And getting someone to call you back after your complaint....try 3 weeks !!!!they really are the absolute bottom of the pile in any insurance searches
GO WITH DNA at your peril.

DNA Insurance からの回答
Absolutely fantastic help from…
Absolutely fantastic help from Gabrielle at DNA insurance again today. She has been a star helping solve some issues, always on hand to help 👌🏻👌🏻

DNA Insurance からの回答
Excellent!
I very rarely leave reviews, but the service from Gabrielle of DNA today was excellent. Helped me solve a problem which took a lot of time and effort on her part - very much appreciated.

DNA Insurance からの回答
Fantastic customer service from Gabrielle
Fantastic customer service from Gabrielle.
She sorted out anything I needed with my motor trade policy in a friendly and efficient way. I would highly recommend! 🌟

DNA Insurance からの回答
Awesome
Great service from jake very profesional and polite . Made everything very easy for me thank you

DNA Insurance からの回答
Great experience from start to finish
Great experience from start to finish
Great experience from start to finish. I hate sorting insurance but the team made it so easy and hassle free would definitely recommend

DNA Insurance からの回答
DNA was fantastic
DNA was fantastic, been with them 4 years now & everytime I get the best & most professional service. Especially with COVID-19 they have been nothing but helpful! Well done & will always recommend!

DNA Insurance からの回答
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