DNA Insurance レビュー 

258
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Toni was absolutely amazing, after other employees of DNA failed to get quotes to us for additional drivers which resulted in us loosing new employee’s twice! We had almost lost hope and interes... もっと見る

5つ星のうち5の評価

Been insured through DNA for 8 years now, happy with their service and ease of updating vehicles. Helpful and friendly staff, Thomas Rowe dealt with my renewal this year and made my renewal very quic... もっと見る

5つ星のうち5の評価

Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... もっと見る

企業が回答しました

5つ星のうち5の評価

This review is for Matthew Carpenter. We went back and forth quite a few times given the circumstances of who would accept the 5 year NCB, however Matthew was patient throughout not pushy and eventual... もっと見る

企業情報

  1. 保険ブローカー
  2. 保険代理店

当該企業による記述

DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...


連絡先

4.6

優良

TrustScore 5段階評価の4.5

258件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

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4.6

すべてのレビュー

(258)

過去12か月のレビュー数: 92

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great customer service and knowledgable…

Great customer service and knowledgable staff. I’d highly recommend this company. After seeing a couple of bad reviews I was a little apprehensive but as with things I didn’t need to worry. Fantastic company

2021年9月2日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Thank you for taking the time to leave feedback. We are delighted to read your comments.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great weekend.

5つ星のうち5の評価

Great insurance company

Great insurance company , would 100 percent recommend them , great customer service team , always helpful.

2021年9月2日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Owor
Thanks for taking the time to leave DNA Feedback.
We appreciate the comments & always strive to offer the best service possible.
Have a great week & please don't hesitate to contact us if we can help.

5つ星のうち5の評価

Really friendly and professional…

Really friendly and professional service. I hate sorting out insurances but DNA made it really easy and was really helpful. Highly recommend them.

2021年9月2日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Dear customer
Thank you for taking the time to leave feedback.
We are delighted to read your comments & will pass them on to the team.
Have a great day.

5つ星のうち5の評価

Highly professional company

Highly professional company. Dealt with my insurance swiftly and easily. Can highly recommend

2021年9月2日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Good morning Rebecca.
Thank you for taking the time to leave DNA a review.
Your comments are very important to us & we will pass them on to the team.
Have a great day.

5つ星のうち1の評価

I would give them a minus if I could

I would give them a minus if I could. They never call back when they tell you they are going to. I have had nothing but problems since taking out the policy. They reduced my payments then increased them due to a mistake on there part. I have no faith in this company and would advise people to avoid them at all cost. I have asked to cancel the policy due to all the issues and have been told I would need to pay a cancellation fee to do this even though I have had nothing but a bad experience with them. I received emails and WhatsApp messages to call them with them saying that they had tried to call me but had no missed calls or answerphone messages from them.

2021年8月28日
DNA Insurance ロゴ

DNA Insurance からの回答

Good Morning Kirsty
We are sorry to read you're comments. The last thing we want is to have an unhappy customer.
We as a company do not feel this is a fair representation of what has happened but we would like to work with you on this to hopefully get the issue sorted. Please get in contact when you have time.

5つ星のうち1の評価

Hi guys ..be aware dna robbing you

Hi guys
Took insurance put with these robbing company an cost well over £200 then cost another £105 just after a month was cancled and no refund was given wont reply to emails ..and want another £164 😫 Stay well clear these should be investigated

2021年8月23日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Lang, this review does not represent what happened with your insurance policy. This has been explained to you by management & we did not rob you as you have written. If you would like a manager to contact you & go through this with you again then we can arrange that.

5つ星のうち1の評価

Avoid Them at All Cost

I recently renewed my policy with DNA Insurance and i am sorry to say that i am very disappointed with the level of service i am getting . I have started my renewal on 5th of this month and due to some unexpected circumstances i am planning to move abroad and requested cancellation but this company is demanding more money which is approx. 30/40% of my annual premium . I have already paid the deposit which covers the premium for few months and now they are asking more funds to cancel . I have failed to understand why i have to pay that much premium for using the cover for 25 days or less . I have tried to resolve this amicably but company is refused to look into it . Avoid them at all cost . I am going to take them to Ombudsmen and PRA .

2021年5月25日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Hanmad. We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

5つ星のうち5の評価

Good customer service from Jake

I recently applied for a quote for a motor trade policy and was assisted by Jake. I was very impressed with Jake's pleasant, professional, knowledgeable and efficient handling of the procedure and I have subsequently taken out a policy.

2021年5月16日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Simmons.
We are delighted to read the comments you have left. DNA always try to help & assist as much as we possibly can & it's great to hear Jake did that today. We will pass your comments on to him. As always if we can help with anything else, please contact the team.

5つ星のうち5の評価

Super service from Charli Rushforth on…

Super service from Charli Rushforth on a number of insurance quotes we put to her. The quotes came out the most competitive with an excellent level of cover. Very professional and friendly, highly recommended.

2021年4月12日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

We are delighted to read the comments you have left. DNA always try to help & assist as much as we possibly can & it's great to hear the we did that today. We will pass your comments on. As always if we can help with anything else, please contact the team.

5つ星のうち1の評価

The worse company I have been with

The worse company I have been with . They nice customer service until like you take the policy with them as sooner you took policy they all lie and just they want your money . If anything come up they like we don’t cover that . we don’t cover these . And I highly recommend don’t don’t use them

2021年3月29日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Marden.
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

5つ星のうち1の評価

It has been the worst experience Iv…

It has been the worst experience Iv had. Iv been a customer with dna for years. But the experience Iv had and the way they handled the problem they caused was ridiculous. I believe they sell u falls information. They forced me to cancel my policy and have charged me 2/3 off my policy for 3 months cover. Be careful to wat u buy off dna.

2021年2月22日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Ali
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

5つ星のうち4の評価

Good professional service as I found…

Good professional service as I found last year so I stuck with the same company. Good communication and easy to use portal.

2021年2月13日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Morning Mr Khan
Thank you for taking the time to leave feedback. We are delighted to read your comments.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great week.

5つ星のうち1の評価

AVOID AVOID AVOID absolute con artists…

AVOID AVOID AVOID absolute con artists this company should be closed down no structure to complain take money from your acc and have to fight to get it back then they don't pay it back and it starts all over again! They do what they want when they want,GOD help us if we were involved in an accident they would drop you like a stone, I for one would not trust them to have me or my company or my family covered for any reason, they are SCAM artists hiding behind a load of sales people, just wait till you have a problem or been overcharged good luck !!!
And getting someone to call you back after your complaint....try 3 weeks !!!!they really are the absolute bottom of the pile in any insurance searches
GO WITH DNA at your peril.

2020年11月18日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Curran
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

5つ星のうち5の評価

Absolutely fantastic help from…

Absolutely fantastic help from Gabrielle at DNA insurance again today. She has been a star helping solve some issues, always on hand to help 👌🏻👌🏻

2020年10月14日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Morning Carl
We are delighted that we was able to offer you great service today.
As always if the team can help with anything else please contact the office.
Have a nice day.

5つ星のうち5の評価

Excellent!

I very rarely leave reviews, but the service from Gabrielle of DNA today was excellent. Helped me solve a problem which took a lot of time and effort on her part - very much appreciated.

2020年10月1日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Marcus
We are delighted to read the comments you have left.
DNA always try to help & assist as much as we possibly can & it's great to hear Gabrielle did that today. We will pass your comments on to her.
As always if we can help with anything else, please contact the team.

5つ星のうち5の評価

Fantastic customer service from Gabrielle

Fantastic customer service from Gabrielle.
She sorted out anything I needed with my motor trade policy in a friendly and efficient way. I would highly recommend! 🌟

2020年9月17日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Beaton
Thank you for taking the time to leave feedback. We are delighted to read your comments & will pass them on to Gabrielle.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great weekend.

5つ星のうち5の評価

Awesome

Great service from jake very profesional and polite . Made everything very easy for me thank you

2020年8月20日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

We are delighted to read your comments regarding the experience you had dealing with DNA.
We take great pride in making sure all customers receive the best service.
Have a great day.

5つ星のうち5の評価

Great experience from start to finish

Great experience from start to finish
Great experience from start to finish. I hate sorting insurance but the team made it so easy and hassle free would definitely recommend

2020年7月16日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Kerri
We are delighted that we was able to offer you great service today.
As always if the team can help with anything else please contact the office.
Have a nice day.

5つ星のうち5の評価

DNA was fantastic

DNA was fantastic, been with them 4 years now & everytime I get the best & most professional service. Especially with COVID-19 they have been nothing but helpful! Well done & will always recommend!

2020年7月16日
自発的なレビュー
DNA Insurance ロゴ

DNA Insurance からの回答

Hi Mr Taylor
Thank you for taking time to leave DNA a review & thank you for choosing us for the 4th year.
As always if we can help with anything please contact the team.
Have a great weekend.

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