Doves Farm Foods ロゎ
りェブサむトにアクセス

Doves Farm Foods レビュヌ 

155
•
TrustScore 5段階評䟡の4

4.2

補粉工堎
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Received a delivery which had been terribly packed, resulting in all items being ruined. I contacted Doves Farm and provided photos as they requested. But they say their system failed and only accep... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

I'm careful about when I order - usually do so now when I have bulk in mind (their large flour bags last really well if you store them correctly). Otherwise postage is expensive. During the pandemic,... もっず芋る

5぀星のうち5の評䟡

I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Ei... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Good variety of flours I especially like the ancient grains that make wonderful bread and both savoury and sweet dishes. The recipes provided on the website are also varied and interesting. Prices ar... もっず芋る

䌁業情報

  1. 補粉工堎
  2. 補菓甚品店
  3. 食品補造業者
  4. 食品補造甚品
  5. 食品メヌカヌ

圓該䌁業による蚘述

We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.

連絡先

4.2

ほが満足

TrustScore 5段階評䟡の4

155件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 75に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.2

すべおのレビュヌ

(155)

過去12か月のレビュヌ数: 56件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Customer service none existent

Customer service isn’t bad, it doesn’t exist. I contacted CS by phone, was placed on hold for exactly five minutes and the call was rejected, I called back and after exactly five minutes, again the call was rejected. I eventually found an email address via google, that person forwarded my issue to another person, they completely ignored me, a week later I contacted them again - zero response . The order I received was incorrect, no one is interested.
My first and last time I will ever order from this company. I don’t know how they are in business.

2025幎9月26日
自発的なレビュヌ
Doves Farm Foods ロゎ

Doves Farm Foods からの回答

Dear Ann,

Thank you for sharing your feedback, and we sincerely apologise for the frustration you experienced. We understand how important it is to receive timely support and the correct order, and we regret that we fell short of your expectations.

Since your initial review, our team has reached out to you and arranged for a replacement to be sent. We truly appreciate your patience, and we hope this resolves the issue to your satisfaction.

If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to get in touch. We value your business and are committed to providing you with a better experience moving forward.

Kind Regards
Doves Farm Team

5぀星のうち1の評䟡

Missing items

Part of my order arrived over a week ago. 16 kg of flour are missing. I have emailed twice and heard nothing back. Whilst the flour is good quality, the customer service needs attention.

2025幎9月22日
Doves Farm Foods ロゎ

Doves Farm Foods からの回答

Dear Nina,

I’m very sorry to hear about the inconvenience you've experienced.

I completely understand your frustration, part of your order arrived over a week ago, and 16 kg of flour was missing. After looking into this, I can confirm that the missing item was unfortunately damaged in transit. A replacement order was raised for you last week, and should hopefully be with you.

We also sincerely apologise for the lack of communication and the delay in responding to your emails. This isn't the level of service we strive for, and your feedback is invaluable as we work to improve our customer support processes.

We’re pleased to hear that you're happy with the quality of the flour you did receive, and we hope the replacement arrives in perfect condition.

If you have any further concerns or don’t receive the replacement within the next few days, please don’t hesitate to get in touch.

Kind Regards
Doves Farm Team

5぀星のうち3の評䟡

Bittersweet experience.

Bittersweet experience. I ordered 3 x 1.5kg of breadflour. Upon delivery the package was crushed rendering all packages split and the loss of flour was vast.
Doves farm was very polite and understanding and promptly sent out a replacement batch. However, due to lack of packaging support and cushioning the new order wasn't in good shape.
Doves farm have very good products but I think they need invest in more packaging options to prevent loss of products.

2025幎8月23日
5぀星のうち1の評䟡

Missing items

Ordered 8 bags of flour. Only 4 arrived with a note in the delivery note to say 4 to follow. When I ordered they were all in stock but when I check their website after delivery they are now out of stock. So they are selling more than they have in stock. Already waited 3 working days for delivery and now got to wait in undefined amount of time to get the rest of the order. No email or message to advise they were out of stock - you also have to wait 3 working days for a response from them after using the contact us form. The worst customer service - terrible company.

2025幎8月29日
自発的なレビュヌ
5぀星のうち5の評䟡

Wonderful variety of grain products and recipes

Good variety of flours I especially like the ancient grains that make wonderful bread and both savoury and sweet dishes. The recipes provided on the website are also varied and interesting. Prices are good and there are also good deals to be had at regular intervals. This has been my favourite site for products and recipes for some years and I am happy to recommend.

2025幎7月23日
5぀星のうち5の評䟡

Every cake

Every cake, bread rolls and loaves etc etc is perfect. I never ever have any disasters with all doves flours
I recommend to all my friends and the friends I bake for keep asking for more
The best flour for the very best results. Fast delivery direct from Doves.
I don’t use anything else ❀

2025幎7月22日
5぀星のうち1の評䟡

RANCID FLOUR

I've been buying the same spelt flour weekly for quite a while now, but for the past month, every single bag has been rancid. It's completely thrown off my baking — the smell, the taste, everything is wrong. I've already had to get refunds from Tesco twice, but it's frustrating having to waste time, ingredients, and effort. Sort it out, please.

2025幎7月2日
自発的なレビュヌ
Doves Farm Foods ロゎ

Doves Farm Foods からの回答

Dear Michael,

Thank you for sharing your feedback, and we’re really sorry to hear about the issues you've experienced. We understand how frustrating it must be to have your baking thrown off, especially when you’ve been a loyal customer for so long.

We would like to reassure you that we have not received any similar complaints for our White Spelt flour to date, and after investigating your concerns, we investigated our retained sample of the spelt flour and grain and conducted testing. We can confirm that no rancidity was detected during either the smell or blanch test. It is therefore likely that the flour has been exposed to inappropriate storage conditions either during transportation or in-store, as flour can easily absorb surrounding smells. This could potentially explain the off-putting taste and odour you encountered.

We apologise for the inconvenience this has caused, and should you require further assistance, please don't hesitate to get in-touch with our team.

Kind Regards
Doves Farm Team

5぀星のうち3の評䟡

Very good products but not able to order

Very good products but ordering from their website is practically impossible and contacting them to let them know strictly impossible ( you need an order number ). Not customer oriented, sadly because the products are great. Buy in shops or Amazon. DF will lose a large part of their margin but you will get their products.

2025幎6月7日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報