Downing Students - Glasgow - West Village レビュー 

Downing Students - Glasgow - West Village からの回答

2026年1月6日

Thank you for taking the time to leave a review. We are sorry to hear that you remain unhappy with your situation.

We take all concerns relating to wellbeing and housing standards seriously and would be happy to discuss this further again with you in person.

Downing Students - Glasgow - West Village からの回答

2025年9月30日

Hi Juri,

Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback. Just to clarify, the event (and food) was completely free. We did invite a couple of vendors, such as Hungry Panda, who offered optional extras for those interested.
Unfortunately, the surf machine experienced some mechanical issues which caused a delay, but it was running for the majority of the event. Similarly, ice cream did run out briefly but was restocked, and in the end, this was the most food we’ve ever provided at a single event. We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.

Thanks again for your feedback,

West Village team

Downing Students - Glasgow - West Village からの回答

2025年9月30日 に更新

Hi there,

Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.

While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback.
We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,

West Village Team

Downing Students - Glasgow - West Village からの回答

2025年8月19日

Hi Duo,

Thanks so much for your kind words! We’re really glad to hear you had a great experience staying with Downing Students. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback- it means a lot to us!

The Downing Students Team

Downing Students - Glasgow - West Village からの回答

2025年8月20日

Hi Jing,

Thank you for your feedback. We're very sorry to hear about the inconvenience you experienced with the hot water.

This is certainly not the standard we aim to provide, and we understand how frustrating this must have been. We’d like to investigate this further to understand what went wrong and how we can improve. If you're happy to contact us directly with your room number, we’ll look into the issue in detail and follow up with you.

We appreciate you bringing this to our attention and hope we can resolve it for you.

Downing Students

Downing Students - Glasgow - West Village からの回答

2025年8月20日

Hi Rocky,

Thank you for sharing your experience. We're really sorry to hear about the inconvenience caused by the lack of hot water during your stay. That’s not the level of comfort we aim to provide, and we completely understand how disruptive this must have been.

We’d like to investigate this further to understand what went wrong and ensure it’s properly addressed. If you’re happy to contact us directly with your room number, we’ll look into the matter and follow up with you.

Your feedback is important to us, and we’re committed to making improvements to ensure a better experience for all our residents.

West Village Team

Downing Students - Glasgow - West Village からの回答

2025年8月19日

Hi Jingrui,

Thank you for your kind words. We’re truly happy to hear that your time with us left such a lasting impression. Creating memorable experiences for our residents is something we take great pride in, and it’s wonderful to know that your stay was so positive.

Should you ever return, we’d be delighted to welcome you back.

Downing Students Team

Downing Students - Glasgow - West Village からの回答

2025年8月20日

Hi WEI,

Thank you for bringing this to our attention. We're truly sorry to hear about the ongoing hot water issue in your block-especially that it's lasted several days and has happened multiple times. We completely understand how frustrating and uncomfortable this must be.

Please rest assured that we’re actively investigating the situation and working with our maintenance team to resolve it as quickly and thoroughly as possible. If you're happy to contact us directly with your room number, we’ll look into your case specifically and offer any support we can.

Your comfort and wellbeing are very important to us, and we’re committed to making things right.

West Village Team