Dreams - Abingdon レビュー 

168
TrustScore 5段階評価の4.5

4.7

Fairacres Retail Park, OX14 1BS Abingdon, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... もっと見る

5つ星のうち3の評価

Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... もっと見る

5つ星のうち5の評価

We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... もっと見る


企業情報

  1. ベッド専門店
  2. 寝具店
  3. 寝室家具店
  4. マットレス専門店

当該企業による記述

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

当該企業による記述

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

連絡先

  • Fairacres Retail Park, OX14 1BS, Abingdon, 英国

  • 01235 611536

4.7

優良

TrustScore 5段階評価の4.5

168件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(168)

過去12か月のレビュー数: 13,450

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5つ星のうち5の評価

I got good details from store assistant

I got good details from store assistant to choose and decide as per my requirement. This is for my store visit not the product.
Store assistant have enough knowledge on products and verities available in store.
I recommended my friends to visit store and give a try.

2023年8月12日
自発的なレビュー
5つ星のうち5の評価

Above and beyond!

My 76 year father thought he had added the cost of getting the bed set up, to his order (he hadn't). The team at Abingdon went out of there way to go over to my Dads, and actually help him set the bed up, as I live over an hour away! How amazing is that!

2023年8月11日
自発的なレビュー
5つ星のうち5の評価

Definitely worth going to Dreams.

The staff were very proactive, knowledgeable about the products and made very good suggestions given what our budget and requirements were. I would definitely recommend for friends and family to purchase from Dreams - it was my first time doing so and I think it's very good value for money along with great service in store.

2023年5月30日
5つ星のうち5の評価

First Class Service and product

Excellent instore assistance including Sleepmatch system to identify mattresses meeting our needs.
Excellent product knowledge and patience from assistant John.
Altogether a very pleasant and professional experience

2023年5月28日
自発的なレビュー
5つ星のうち1の評価

Abysmal customer service

Visited Abingdon branch and decided to buy a display model mattress and base at half price. The Manageress was hard faced, unhelpful and abrupt, being awkward and non customer service based about delivery that had to be in the following week or she could not sell it to us, even though they had other wrapped items upstairs sat waiting to be delivered. There were very few delivery slots the next week. We left the store without buying due to her poor attitude. As Josh had been so good in store we rang back and bought over the phone. Upon delivery the matress was damaged by the delivery crew, genuine unfortunate incident in our home and so Josh found a replacement display model and was asked to ring us back in 2 days as he was off the next day. I was not able to speak to my partner at work whilst the delivery was happening with regard to whether we wanted another display model or a refund. We never heard from Josh. I did leave it 10 days to see if he would call, but he never. Luckily our discontinued mattress was now on line new, at the same price as the display one so I avoided dealing with the store staff and rang customer services direct. Long story short we got a new mattress cheaper then the display one which was returned. Basically once Josh had the sale with the nice friendly smiley face he had no interest and just fumbled over a reason he had not rang me back and his story did not tie up with the notes the customer service member read to me off the screen.

2023年4月25日
自発的なレビュー
Dreams - Abingdon ロゴ

Dreams - Abingdon からの回答

Good morning Simon,

Thank you for your review. I am sorry for the issues you have had with your mattress and the service in store.

I have sent you an email with a suggested resolution which I hope you will find acceptable. I look forward to hearing from you shortly.

Many thanks

Peter

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