Dreams - Burton on Trent レビュー 

153
TrustScore 5段階評価の5

4.8

2 Eighth Avenue, DE14 2WG Burton-on-Trent, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Shopping experience was good with a well laid out shop and helpful staff. Delivery was very good too with lots of communication and efficient delivery people. A bit disappointed with the quality of th... もっと見る

5つ星のうち5の評価

I bought an Isabella ottoman bed from Dreams in the January sale this year. Booking a delivery day was simple, and I was told the delivery window a few days in advance so I could plan. The product w... もっと見る

5つ星のうち5の評価

Exceptional service from James at the Burton upon Trent Branch. James was helpful, friendly, knowledgeable and approachable. We brought a mattress today and James proceeded to ask if we wanted any pi... もっと見る

5つ星のうち5の評価

We had a great buying experience at Dreams, we was well looked after by Karl,he sorted us out with a selection of Mattresses using their fancy sleep technology, the third one on the list was the one w... もっと見る


企業情報

  1. ベッド専門店
  2. 寝具店
  3. 寝室家具店
  4. マットレス専門店

当該企業による記述

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

当該企業による記述

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

連絡先

  • 2 Eighth Avenue, DE14 2WG, Burton-on-Trent, 英国

  • 01283241276

4.8

優良

TrustScore 5段階評価の5

153件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(153)

過去12か月のレビュー数: 15,035

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5つ星のうち1の評価

I went for a bed at burton on trent…

I went for a bed at burton on trent with my daughter.
The so called assistant sold me a king size mattress memory foam. But I was told there was I bed only available In the back. He said it was simular to one in shop. Wasn't told at the time it was ex display ?.
Came to paying but my daughter had to go so her boyfriend could collect most in a van. That's when I was sold bed insurance what I disagreed i wanted, but he told me he would give it to me for free. Along with mattress protector and pillows. Plus he said in front of my daughter's boyfriend that the free insurance covered the whole bed and I could change free of charge within 30 days.
I'm left feeling ripped of paying for insurance just for mattress, and being charged for unwanted pillows what i gave my daughter. Also ending up with a crappy expensive bed. £921.00 later.
So that's your reply what happened to £50 good jester you offered? .
I have got receipts showing different. BEWARE FUTURE CUSTOMERS THE INSURANCE IS COMPLETE WAST OF TIME.
I may be 56 with memory problems but expected better.

2024年10月18日
Dreams - Burton on Trent ロゴ

Dreams - Burton on Trent からの回答

Good Afternoon,

Thank you for taking the time to leave your review and for speaking to me over the phone just now. Again, I am sorry to hear that you were not happy with the service you received in store.

Based on your description of events, the store advisors based their recommendations on the fact that you needed to be able to leave with the goods. This would have narrowed down the options considerably as most of our products are made to order or delivered from a distribution depot. They also based their recommendations on what would fit in your van.

As discussed, the additional items on your order were added free of charge.

If there is anything else I can help with, please let me know.

Kind Regards,

Simon

5つ星のうち4の評価

Bed and mattresses were delivered as…

Bed and mattresses were delivered as promised. The delivery team called in advance of their arrival. Lovely guys. Very friendly and helpful. Took the items to the required rooms. The mattress I'm using is very comfortable. The 2nd mattress is for a guest bed so I haven't used that but expect it will be just as comfortable because it is the same, just a different size 😊
It would have been 5 stars but for the fact that they didn't take the wrapping away, and from the other reviews I've read with similar deliveries, they all had their wrapping taken away 😞

2024年8月30日
5つ星のうち5の評価

We have already written a review

We have already written a review. We bought from Burton upon Trent shop. The young lady who served us was really well genned up on your products, considering she has only worked there since December.
We are very pleased with her recomendations'

2024年8月31日
5つ星のうち5の評価

Brilliant company!

From beginning to end dealing with Dreams was a very pleasant experience. I felt welcome and comfortable in the showroom and both Paul and Wictoria were friendly and helpful.
I was kept informed of the delivery details and on the morning they arrived promptly and dealt with removing the old mattress and delivering the new one efficiently
I have no hesitation in recommending Dreams and have actually already done so!

2024年8月19日
5つ星のうち5の評価

I didn't have a clue what bed to buy

I didn't have a clue what bed to buy. Nicole came to welcome us and showed us a couple of suitable beds. She gave us space & time to look around & answered any questions. She was so helpful and knowledgeable with fantastic customer service. I have been singing her praises ever since. This is how all staff should be in any shop. A credit to Dreams for their training. I ended up with bed frame, mattress and bed side table. One very happy customer. Will not go anywhere else.

2024年8月12日
自発的なレビュー
5つ星のうち5の評価

Happy with my purchase

Everyone was very helpful at Dreams especially Wicktoria. My bed arrived quickly and the delivery driver was very pleasant.
Love my bed. I would recommend Dreams and would definitely shop there again.

2024年7月26日
5つ星のうち5の評価

Dreams in Burton Upon Trent have been…Great

Dreams in Burton Upon Trent have been fantastic Nicole and Paul the Manager was great helped us order a lovely base, headboard and mattress, the delivery date was a week later, the 2 guys who delivered it all was on time, friendly and had no problems putting it all where I wanted it, and when the bed was put together later it is lovely gained a lovely addition to the bedroom, keep up the good work Burton branch .......

2024年5月25日
自発的なレビュー
5つ星のうち5の評価

Can’t fault it

Knowledgeable and helpful staff. Speedy delivery. Delivery staff could not have been more courteous - absolutely fantastic. Mattress is really lovely. Great all round.

2024年6月2日

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