Lovely Store to visit. Well laid out, easy access to a vast choice of available types of beds and mattress. Warmly met by sales assistant Laura, who was most helpful, informative and knowledgeable r... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The gentleman that dealt with us was absolutely brilliant most helpful and understanding to our needs ,found the appropriate bed frame / mattress ,and headboard and pillows the pillows we bought he e... もっと見る
Julie from the Cardiff store was superb in the advice given and the range available to suit my needs 5 star service. Came away happy with my purchase knowing I’ve picked what I needed.
I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details. The stations should be much wider apart eg much more... もっと見る
企業が回答しました
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, 英国
- 02920 226050
4.7
優良
293件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Paid for aseble and then that was taken…
Paid for aseble and then that was taken out with all free crap pillows. Shocking customer service.
2024年8月4日
Dreams - Cardiff Penarth Road からの回答
Good morning Leroy,
Thank you for taking the time to leave us your review.
I am sorry that you were unhappy with the service you received and with the quality of the free pillows you were provided.
As you were unable to speak owing to work commitments, I have sent you an email requesting some additional information about the service issues you encountered so I can investigate.
I do hope to hear from you soon.
Many thanks,
Kishan
excellent service
Staff in store very knowledgeable and helpful. Delivery on time. Delivery men were superb. No mess and bed assembled quickly. Excellent service
2024年7月27日
Best experience ever!!!!
2024年7月27日
Stacey was great
Stacey was great. From start to finish the service was amazing. We had our delivery within 3 days. Our mattress is so comfortable and our sofa bed is perfect.
2024年7月26日
From entering the store was treated…
From entering the store was treated with professionalism bought my mattress everything went smoothly delivered on time the delivery men were polite and the removal of my old mattress was removed
2024年7月25日
Lovely firm mattress but ...
Lovely firm mattress but came smaller than my previous double bed mattress. It's quite awkward trying to cover the space it leaves.
2024年7月12日
Dreams - Cardiff Penarth Road からの回答
Good afternoon
Thank you for taking the time to speak to me today. I am hopeful we will get to the bottom of the difference in sizing between your previous mattress and the Dreams one.
I look forward to receiving your email with the sizings, and we will be able to go from there.
Many thanks
Peter
Amazing andrea was really helpful
2024年7月8日
Very good service helpful staff and…
Very good service helpful staff and made us feel good
2024年7月14日
Excellent services and high quality.
There is no doubt that Dream products are characterized by very high quality. Comfortable sleep, no noise, good use of space, a warranty that extends for years, as well as ease of communicating with customer services at any time and good treatment from them.
2024年7月13日
Dreams - Cardiff Penarth Road からの回答
Good afternoon
Thank you for taking the time to speak to me. I am sorry for the issues you have had with your bedframe.
I am glad we have come to a resolution on the matter. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Great service from start to finish…
Great service from start to finish the bed frame and mattress are both great
2024年6月16日
How it should be
Straight forward processes and really helpful staff. I couldn't ask for anything better.
2024年6月15日
Pleasant shop experience
I liked the personalised mattress test coz my sleep now feels so comfortable. I wake up refreshed. The shop salesperson was so helpful to find what really suited my needs.
2024年6月1日
Great service
Great customer service given by the team.
Very pleased with my purchase so far.
2024年5月25日
Sweet dreams
The staff were lovely Stacey was very knowledgeable talked us through everything then did I test to check which matters was best for us I haven't slept so well in year's
2024年5月6日
Helpfulness of Staff and choice of beds…
Helpfulness of Staff and choice of beds divans and headboards
2024年5月17日
Amazing product and service
2024年5月12日
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