Lovely Store to visit. Well laid out, easy access to a vast choice of available types of beds and mattress. Warmly met by sales assistant Laura, who was most helpful, informative and knowledgeable r... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The gentleman that dealt with us was absolutely brilliant most helpful and understanding to our needs ,found the appropriate bed frame / mattress ,and headboard and pillows the pillows we bought he e... もっと見る
Julie from the Cardiff store was superb in the advice given and the range available to suit my needs 5 star service. Came away happy with my purchase knowing I’ve picked what I needed.
I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details. The stations should be much wider apart eg much more... もっと見る
企業が回答しました
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, 英国
- 02920 226050
4.7
優良
293件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Choosing new mattresses
Stacey was very knowledgeable. We didn't feel rushed, or pressured in any way. She made the whole experience hassle free.
The gentlemen who delivered went out of their way to make sure everything was right. Excellent service from start to finish.
2024年9月16日
Delivery team were excellent
Delivery team were excellent. Took great care when taking away old divan base and bringing through the new beds. Would recommend installation service.
2024年10月4日
So far so good
Our Prescot SK mattress was delivered on 20th September. So far it hasn't disappointed very comfortable but not even slept on it for 30 days. I hope it remains as comfortable.
2024年9月20日
Helpful quick service
Helpful staff in store. Organised delivery quickly. Excellent communication pre and at delivery
2024年9月29日
I was thoroughly impressed
I was thoroughly impressed with your professional and friendly staff. I was very well looked after.
2024年9月28日
Outstanding Service.
When item purchased staff very helpful and delivered on time.Delivery drivers very helpful in manoeuvring mattress upstairs.Very pleased exceptional service.
2024年9月27日
Our customer assistant Andrea was…
Our customer assistant Andrea was friendly and helpful. Greeted us, offered a drink, a set up the sleep match machine and advised on the best mattress.
2024年9月20日
自発的なレビュー
Great option for a bed at Dreams - Penarth Rd, Cardiff
Great service from Andrea in Dreams on Penarth Rd, Cardiff.
Andrea helped us to select the bed we opted for
The delivery was on time and on the date requested. The Delivery men were perfect throughout.
2024年8月31日
So far,so good
So far,so good. We have bought a double bed and mattress for our guest room, with some discounts thrown in, as it was a Bank Holiday deal. Our assistant, Andrea, was great. She walked and talked us round the store, encouraged us to lie down, with a comfy pillow, on different mattresses and gave us her professional and no nonsense advice. We are looking forward to the delivery now with professionals putting the bed together.
2024年8月26日
自発的なレビュー
Andrea was brilliant
Andrea was brilliant. Very knowledgeable. There was no pressure to purchase and an emphasis and purchasing what was right for us. All of the staff we came across were very welcoming.
2024年8月23日
Great product knowledge at the store
Great product knowledge at the store. Friendly approachable staff. Pressure free sales process , including extras available. Hastle free delivery to the bedroom. On time. Excellent experience all round. Thank you.
2024年8月17日
New mattress needed, desperately!!!
Allowed the freedom to walk around the showroom with no hassle, then when needed the salesman (Roy) was at hand to give excellent service.
2024年8月16日
Amazing service
From looking in the shop to ordering and delivery. Kind friendly staff, no pushyness in the store. Left to look around. Could not fault one bit.
2024年8月16日
5*/5*
Fantastic experience at dreams recently, with the highlight being Andrea, and her friendliness/support in finding my first mattress/bed - she made the difference! Would recommend the service for first or second time buyers as the team were friendly, approachable and broke everything apart so that I understood what I was buying. An extremely quick delivery service was the cherry on top!
Thanks again all,
Tom and Ffion
2024年8月3日
自発的なレビュー
Nice clean showroom friendly staff
Nice clean showroom friendly staff. I haven't bought a new bed in years. But come away purchasing a ks bed and mattress. Delivered within a week. We did pay extra for assembly, but they took our old bed away free of charge. Can't complain about anything. From time we stepped into showroom until leaving. Also very pleased with our purchase
2024年8月10日
Excellent all round experience .
Staff in store very friendly and helpful . Delivered on time .
Delivery team very considerate re. new bedroom carpet. Extremely helpful and friendly.
2024年8月9日
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