Great service in the shop. Was offered water to drink (it was very hot). Excellent delivery and assembly guys. They were polite, good-humoured, efficient and left the job neat and tidy. Old bed and m... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service all around. Bed good quality and delivered in a few days by a couple of really good guys who did everything to assure a good experience. Assistance in store was great without being overb... もっと見る
After buying and being happy with my new mattress I returned to Epsom Dreams to see Prakash about purchasing a Tilt/recliner type base. I'd spoken to Prakash a few days previously to tell him what I w... もっと見る
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
1 Upper High Street, KT17 4QY, Epsom, 英国
- 01372 724924
4.9
優良
94件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service and comfort of our choice
2023年7月26日
Excellent customer service
Excellent customer service from beginning to end..delivery guys were amazing too. Fabulous company to do business with and highly recommended by us
2023年7月8日
Very helpful member of staff
Very helpful member of staff, explained everything to us about the different types of mattresses and talk us through how the scanner worked making my son more relaxed about what was going to happen. Shown different mattresses to try out before final purchase.
2023年7月1日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Dreams - Epsom からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry to hear of the service issues you have experienced.
I did call to speak with you today but note that you were unable to speak.
I shall contact you again soon, so we can review any issues you have experienced.
Many thanks,
Kishan
Easy to use website
Easy to use website. Ordering simple. Information on delivery time we’ll informed. Lovely, helpful guys that did my delivery
2023年6月17日
New mattress
The assistant was very polite and helpful. On entering the store she offered me a drink. Then listened to my requirements. I found her to be very knowledgeable and knew exactly which mattress to show me.
I would definitely recommend this store.
2023年4月10日
Knowledgeable
Josh Extremely knowledgeable and gave us different options on what we were looking for.
2023年3月14日
自発的なレビュー
Experience was fine, enjoying my new bed
Experience was fine. Although had to keep reminding sales assistant about my budget. She kept showing me items outside my budget
2023年2月19日
The sales staff in the EPSOM shop in…
The sales staff in the EPSOM shop in FEBRUARY 2023 were very attentive, polite and well dressed.
The store was clean & tidy.
I will certainly use the store again
2023年3月4日
Service at dreams
Advice about products.Able to try mattresses.Delivery men wore shoe coverings.Old mattresses taken away for a price. Overall good products.
2023年2月23日
Highly Recommended the Epsom Store
The staff was very friendly, knowledgeable and given perfect customer service.
2023年1月22日
Fab customer service…
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was also going away, so also discussed delivery dates that would suit as well explaining the guarantee. I have been to 3-4 other bed shops and didn't experience this level of excellent customer service.
2023年1月4日
A great service in the store with a…
A great service in the store with a very knowledgeable chap.
On delivery, the 2 guys worked fast and with care to the property too.
Great service.
2022年10月8日
自発的なレビュー
Received exceptionally good customer…
Received exceptionally good customer service at Dreams in Epsom. The store assistant John was most helpful. Made our purchase effortless.
2022年9月17日
自発的なレビュー
All very good
2022年8月10日
自発的なレビュー
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