Excellent service received when Dreams delivered our sofabed. Delivered on agreed date as arranged. Delivery men assembled the sofabed and took away the packaging. Very pleased with the service rec... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A really positive experience for us choosing a new mattress. We went in completely unsure what kind of mattress we required other than we didn’t want memory foam again, and Hannah ran us through the S... もっと見る
A large showroom with lots of beds and mattresses to suit all needs. Plenty of staff to help along with a fancy machine that suggests which mattress might suit you personally. Good service from orderi... もっと見る
The whole experience from shop to delivery was excellent. Sadly I don’t remember the name of the lady who served me in the Poole branch but her knowledge was brilliant and her patience while I made m... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
Wessex Gate East Retail Park, BH15 3TF, Poole, 英国
- 01202122284
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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Fabulous!!!
We’ve had the bed for about 3 weeks now and it is the most comfortable one we have EVER had. We are both sleeping better than before despite having 2 new beds in the past (not from Dreams). I would recommend Dreams in Poole highly.
Man very helpful
Man very helpful, they went out of there way to get room right. Even bought in my little bed side cupboard & seen if I like it there & move bed in right place. Thanks so much & bed is a dream to sleep in.
Very helpful
Very helpful! The guys at dreams gave us the advice we needed to make sure we had the best bed for our sleep comfort.
So pleased with our decision!
We are three weeks in from acquiring our new Tempur mattress from Dreams in Poole and it is fab! Our old mattress at 15 years old was becoming uncomfortable, we were apprehensive about making a change which involved a considerable investment. We took time to choose the right product with the help of the Dreams team and I believe we got it right with their advice. Still early days but after 21 sleeps it feels like we made the right decision. Delighted with our new mattress!
Great in-store experience, great bed
WE purchased a Masters Guild mattress with own brand divan base from Dreams Poole having visited the store. Hannah helped us choose the right mattress for us and was helpful and friendly. We are really pleased with the mattress and base. Our only quibble is the amount of additional charges to deliver, take-away and put the bed where it's needed.
Excellent experience at Dreams
James assessed our needs while selecting our mattress, including keeping our choices within our price range.
It arrived within the time on the day…
It arrived within the time on the day as arranged with a phone call to tell me he was 15 minutes away.the mattress was perfectly packaged. Your driver & mate were polite & courteous and professional,very pleased with your service and your sales people
Whilst it is early days the beds are…
Whilst it is early days the beds are providing good night's sleep
Everything was just easy
Everything was just easy, and the product is exactly what we wanted looks wise and comfort wise.
Bed and headboard were so well packed
Bed and headboard were so well packed, and instructions very easy to follow
Would definitely recommend Dreams, so pleased with our new bed
Excellent service and excellent…
Excellent service and excellent delivery guys and quick at building my son’s new ottoman double bed.
Great service and product ⭐⭐⭐⭐⭐
Our order arrived on time and the staff were helpful bringing it in. The bed was easy to set up and was perfect quality. We are very pleased with it!
The only complaint I have is price...
The only complaint I have is price...
Having said that the mattress is worth it, I have not had this comfortable a nights sleep in ages. Everything about the experience was great. The in store expert knew their stuff, we did the machine to determine our "ideal" mattress and then the expert took us to try them out and we quickly settled. She was courteous, professional and very very helpful.
The delivery slot was a 3 week wait but on the day they turned up within the hour slot they had shared with me and very quickly had it upstairs and in my bedroom where I wanted it to be. They were extremely efficient and helpful.
So conclusion: is it expensive, yes. Is it worth it, YES!
I have to give 5 stars for the service…
I have to give 5 stars for the service from the staff in the shop for all there help in purchasing the correct bed to the delivery people who were so kind and helpful, the bed is beautiful very well made and very comfortable excellent quality, i have to give 5 stars even though at the moment i have resorted to putting a rollaway mattress on my side of the bed, it is no fault of the bed my husband sleeps like a dream and he has replacement hips and osteoporosis but i have a back problem and it takes longer for my back to adjust to the firmness but overall an excellent service
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The mattress gave off a terrible smell
The mattress gave off a terrible chemical smell when the plastic wrapping was removed. The delivery men said it to air it for a couple of hours. Well it took 3 days before it was fit to sleep on. I had to sleep in the spare room for 2 nights. The salesman wasn't interested. I couldn't get through on the phone number. I wrote an email complaint but no-one responded.

Dreams - Poole からの回答
Bought a new Tempur mattress from…
Bought a new Tempur mattress from Dreams. From in-store to delivery the experience was superb. Most importantly though the comfort of our new bed is amazing. Thank you Dreams.
Great experience
Weren't pressured into buying. Friendly knowledgeable staff. Vast selection of mattresses, pillows bedframes. Used the tech to find out which mattress was most suitable.
Excellent service from the shop to the…
Excellent service from the shop to the delivery. New mattress and pillows very comfortable.
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