Dreams - Stoke on Trent レビュー 

267
TrustScore 5段階評価の5

4.9

Etruria Way, ST4 6JQ Stoke-on-Trent, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Customer service was spot on. Nikki greeted and welcomed us, we explained our purpose of the visit, Nikki explained the store layout and pointed some details re current offers out then left us to ta... もっと見る

5つ星のうち5の評価

Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... もっと見る

5つ星のうち5の評価

I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... もっと見る

5つ星のうち4の評価

Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... もっと見る


企業情報

  1. ベッド専門店
  2. 寝具店
  3. 寝室家具店
  4. マットレス専門店

当該企業による記述

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

当該企業による記述

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

連絡先

  • Etruria Way, ST4 6JQ, Stoke-on-Trent, 英国

  • 01782459250

4.9

優良

TrustScore 5段階評価の5

267件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(267)

過去12か月のレビュー数: 15,035

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5つ星のうち5の評価

10/10 experience

10/10 experience

Honestly amazing experience from start to finish, no pressure in buying and the team is really accommodating, notably Vicky from the Stoke branch

Absolutely took care of us and helped us with getting our dream mattress, and went through the whole process for us as first time buyers in a breeze

2023年7月15日
自発的なレビュー
5つ星のうち2の評価

Store looks lovely. Staff more interested in moving mattresses around and hiding in the back than serving.

Store looks lovely.
Staff more interested in moving mattresses around and hiding in the back than serving or telling me about the products.
Quoted one price then charged another.
Mattress is comfy though, so that's a bonus.

2023年7月9日
自発的なレビュー
Dreams - Stoke on Trent ロゴ

Dreams - Stoke on Trent からの回答

Good afternoon Mark

I am glad you are happy with the mattress, and that you thought the store was well laid out.

However, I am sorry if you felt the instore service was perhaps not as good as it could have been. We would like to look into this further, but need some additional order details to allow us to do so.

I have requested this information via Trustpilot, and I look forward to hearing from you shortly.

Many thanks

Peter

5つ星のうち4の評価

Came good in the end

There was an initial problem when the delivery date was changed to one two weeks later. As I was desperate for the new single bed for downstairs use, due to a back and knee injury, I was more than disappointed. After contacting head office the helpful manageress was able to find a delivery slot just two days after the original date quoted. The bed was delivered as promised and is super comfortable. It has definitely helped with my recovery.

2023年5月25日
5つ星のうち5の評価

The staff were lovely and helpful my…

The staff were lovely and helpful my mattress and bed lovely with amazing delivery staff
My only complaint was that dreams refused nhs and blue light discount
I learned later other suppliers would have given me a much needed discount

2023年4月19日
5つ星のうち5の評価

Very pleased overall with Dreams

Ottoman bed purchased with pocket sprung mattress.
I gave 3 stars originally because although staff and bed assembly by Dream fitters was excellent, we were not happy with the mattress.
We were told by a member of staff, as it had been reduced, we were unable to return it. Hence, we bought an expensive mattress topper to rectify the comfort issue. Dreams have since been in touch and have sent a partial refund towards the topper, so, pleased with the overall service.

2023年3月21日
自発的なレビュー
5つ星のうち5の評価

Very helpful staff

Very helpful staff, advised rather than giving the hard sell. Found a great bed and mattress within my budget, was given time to browse whilst making my mind up.

2023年2月24日
5つ星のうち5の評価

Highly recommend

Vicki, the store representative, was welcoming and friendly. Professional and informative advice was given to us whilst testing mattresses and during purchasing. Highly recommended.

2022年12月30日
自発的なレビュー

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