Dreams - Stoke on Trent レビュー 

265
TrustScore 5段階評価の5

4.9

Etruria Way, ST4 6JQ Stoke-on-Trent, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... もっと見る

5つ星のうち5の評価

Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... もっと見る

5つ星のうち4の評価

Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... もっと見る

5つ星のうち5の評価

Andy was absolutely lovely, fantastic customer service going above and beyond to include my 7 year old son in choosing the right mattress for him using child friendly language. We were made a hot d... もっと見る


企業情報

  1. ベッド専門店
  2. 寝具店
  3. 寝室家具店
  4. マットレス専門店

当該企業による記述

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

当該企業による記述

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

連絡先

  • Etruria Way, ST4 6JQ, Stoke-on-Trent, 英国

  • 01782459250

4.9

優良

TrustScore 5段階評価の5

265件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.9

すべてのレビュー

(265)

過去12か月のレビュー数: 14,593

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5つ星のうち5の評価

I recently visited Dreams Bed Shop and…

I recently visited Dreams Bed Shop and had an excellent experience from start to finish. The selection of beds and mattresses was impressive, with options to suit every comfort level and budget. The showroom was clean, well laid out, and made it easy to try out different styles.
What really stood out, though, was Tom’s customer service. He was incredibly knowledgeable, patient, and genuinely helpful without being pushy. Tom took the time to understand what I was looking for, explained the differences between the mattresses clearly, and made sure I felt confident in my choice. His friendly and professional approach made the whole process stress-free and enjoyable.
I’m absolutely delighted with my new bed and couldn’t recommend Dreams Bed Shop highly enough.

2026年1月17日
5つ星のうち1の評価

Didn't work after installation

Delivery happened as should but after they had put bed together they couldn't get it working. We bought electric riser/massage bed. They reported it to customer services, they rang back on 23rd December but I missed the call and no one has rung since

2025年12月20日
Dreams - Stoke on Trent ロゴ

Dreams - Stoke on Trent からの回答

Good morning, Deborah.

Thank you taking the time to leave us this review.
I am very sorry to hear about the issue you are having with the bedframe that you have recently had delivered from us. I have sent you an email to the address that we have on the order to outline what steps that we will be taking to resolve this issue for you.

Once again, I do apologise for any inconvenience that has been caused.

5つ星のうち5の評価

Helpful and friendly staff

Helpful and friendly staff, who answered all the questions we had on the bed we were interested in purchasing. Delivery arranged for 7 days time.
Would highly recommend

2026年1月6日
自発的なレビュー
5つ星のうち3の評価

The service i received was second to…

The service i received was second to none but as yet I am still trying to get used to my new tempor mattress so I can't give a better rating until I've had it longer.

2026年1月3日
Dreams - Stoke on Trent ロゴ

Dreams - Stoke on Trent からの回答

Good afternoon Brian,

Thank you for your recent review.

We do advise to allow 30 days for your mattress to fully settle before it begins to feel like the one in store.

However, we have sent you a some details regarding our comfort exchange policy should you still find it uncomfortable.

Kind Regards,

Wayne

5つ星のうち5の評価

Great in the shop

Great in the shop, demonstrating the best most suitable mattress’s, great customer service. On delivery the team were fantastic removing the old mattress and moving the new mattress to my room of choice. Making sure nothing was broken on the journey to the upstairs.

2025年12月27日
5つ星のうち5の評価

The Dreams team go above & beyond

The Dreams team are amazing from the service in the store to the delivery.
I have to say the team in the store went above and beyond to help my dad when he needed it most.
If you need a new bed I could not recommend them highly enough.

Thank you Andy you and Tom you are incredibly

2025年12月12日
5つ星のうち5の評価

When we entered the Dreams Store off…

When we entered the Dreams Store off the A500 in Stoke on Trent, we here helped to choose a mattress without any undue pressure. The mattress selector technology provided a list of mattresses that suited our personal needs. Dom was very helpful and guided us through this process. We left knowing we had chosen an excellent product.

2025年9月29日

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