Customer service was spot on. Nikki greeted and welcomed us, we explained our purpose of the visit, Nikki explained the store layout and pointed some details re current offers out then left us to ta... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... もっと見る
I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... もっと見る
Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
Etruria Way, ST4 6JQ, Stoke-on-Trent, 英国
- 01782459250
4.9
優良
267件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivery was very good and professional…
Delivery was very good and professional and I am very pleased with my new bed and mattress.
2025年7月6日
It went like a Dream
My experience at Dreams went very
smoothly helped by a lovely lady called
Jane. She explained everything in detail
which was good. It was nice to be offered coffee as well. I am so pleased
with my new mattress, base and
headboard.
2025年6月11日
Fitters were polite,cleaned and cleared…
Fitters were polite,cleaned and cleared all the debris away. They assembled the bed and placed the mattress in place. Very happy with the bed and experience.
2025年6月14日
Don was very helpful and informative
Don was very helpful and informative, it’s a minefield buying a bed however, it’s made simple with some technology and great staff to help,
Thanks Don
2025年6月21日
自発的なレビュー
Great service from the staff.
Great service from the staff.
Excellent choice of beds.
We made the right decision for us and are very happy with our purchase.
2025年6月20日
very comfortable
2025年6月20日
Great service, Great product!
Acknowledged immediately by a sales assistant who was extremely knowledgeable and helpful. Once we had made our choice the paperwork was completed quickly and efficiently. A prompt, timely delivery and assembly was just as efficiently undertaken by two polite friendly delivery men. A great service all round. Well done Dreams!!
2025年6月13日
Used the Comfort machine
Used the Comfort machine and gave several matches, the Lady in the shop was extremely helpful and knowledgeable, was not pushy and listened to me, took me through several options several times until i made a decission on each item. Very friendly.
2025年5月24日
自発的なレビュー
👍Dreams
After searching on line and visiting other retail
outlets we were delighted to buy our new mattress
at Dreams store,after being advised on various ones
available and suitable for our particular needs,after
deciding on our purchase with no high pressure sales,
we are delighted with Dreams from meeting the sales
team through to the excellent delivery personnel.
2025年5月24日
Good customer services from the manager…
Good customer services from the manager who look after this in Stoke
Excellent Product and so far good feelings about the bed
2025年5月17日
Overall a great service
Great in store service, delivery and assembly guys were brilliant, and the bed is amazing.
2025年5月17日
The assistant in the store was extremely helpful.
The assistant in the store was extremely helpful.
The beds we ordered were within our budget.
They were delivered at a time convenient to us.
The two man team who delivered and assembled them were very considerate and did a splendid job.
The beds are very comfortable - everything we could have wishes for.
2025年5月2日
So far so good
So far so good. Bed seems to be fine, just need to get used to.
Excellent service and delivery experience.
2025年4月25日
A very knowledgeable sales lady and…
A very knowledgeable sales lady and excellent delivery service.
2025年4月19日
What a dream visit…,,
From entering the store to leaving found the staff to be helpful and pleasant. Did not feel pressured into making a purchase from the store and was given the required time to look around. More stores should adopt this approach.
2025年3月23日
自発的なレビュー
Very good choice of beds
Very good choice of beds. We are very pleased with the customer service and the bed we have. It wasn't cheap but we think it was worth the money.
2025年3月21日
Great service by Andy in the shop to…
Great service by Andy in the shop to the delivery drivers who put the mattress in our bedroom
2025年3月21日
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