Customer service was spot on. Nikki greeted and welcomed us, we explained our purpose of the visit, Nikki explained the store layout and pointed some details re current offers out then left us to ta... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... もっと見る
I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... もっと見る
Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
Etruria Way, ST4 6JQ, Stoke-on-Trent, 英国
- 01782459250
4.9
優良
267件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Our bed turned up on time
Our bed turned up on time. Excellent service from the delivery guys. Polite and courteous. They took all packing away with them. The bed is awesome. Thanks everyone
2025年3月16日
Jane the lady at dreams was amazing and…
Jane the lady at dreams was amazing and ensured I had the correct mattress.
2025年3月14日
From viewing the beds in the shop to…
From viewing the beds in the shop to having it delivered and put up was hassle free. The staff in the shop were very helpful and didn't rush me and let me take as long as I wanted. The delivery drivers were very respectful and polite and wore shoe protectors whilst in the house. Overall a great experience
2025年3月13日
very helpful and caring all the way…
very helpful and caring all the way from the shop visit to delivery and the comfort of the product
2025年3月6日
Good advice about the relevent type of…
Good advice about the relevent type of bed l require for a back problem. Able to try all the relevent beds to find the correct one for me. Pleasant young lady advised about beds with no pressure also purchased a tempa memory foam pillow.
2025年2月21日
Dreams - mattress purchase review
Bought a king sized mattress from dreams. Upon entering the store we was welcomed by a friendly gentleman who helped us throughout. We went to the tester bed where it tells you what mattress is best for you which was very interesting and useful to know. We went around the store browsing and testing before we settled on the perfect mattress. The experience was great, really helpful and made the process of choosing a mattress much easier. When the mattress was delivered they took it straight to my room and were very helpful when delivering. Communication for delivery was great. All round fantastic experience and would recommend purchasing from dreams.
2025年2月13日
Great product easy to assemble
2025年2月20日
Overall first class service
2025年2月15日
7 days with our new 🛌- after visiting the store in…
7 days in after visiting the store in Stoke, with a pre arranged delivery date - the removal and installation went very smoothly. We were kept updated for our delivery with an ETA of 07.30 - the lads arrived at 07.20 (& we were ready). Job completed by 08.15. Excellent 100% satisfaction.....very much recommend- Plus the bed's a DREAM...
2025年2月15日
Great people the only place to go for a bed delivery lads very helpful
Great people great place to go for a bed delivery lads very helpful
2025年2月8日
The product was delivered just as…
The product was delivered just as scheduled, and it's okay
2025年2月8日
Mr Tom was an excellent customer…
Mr Tom was an excellent customer service oriented person . High class service and sorted all my questions. Very knowledgeable of what he is doing.
Amazing experience with Dreams Eturia way Stoke On Trent
2025年1月30日
自発的なレビュー
Sleep tight Very helpful good people to deal with
Very helpful good people to deal with
2025年2月2日
自発的なレビュー
Andrew Nixon - Great Customer Service
Andrew Nixon really looked after us, sharing ideas and recommendations.
We ended up buying a mattress plus bed based on his help.
Thank you!
2025年1月31日
Great experience choosing the right…
Great experience choosing the right mattress for me. Lots of advice without being pushy and listened to my budget
2025年1月31日
Great experience
Great experience
Very freindly customer service and got the perfect mattress for me and my wife at a decent price
2025年1月26日
For a Dream Experience visit Andy at Dreams
After having a nightmare with an oline company and receiving a bed not worthy of my dog to sleep on. Myself and my husband visited Dreams, we were greeted by Andy- if you need a new mattress this is your go to man. He was fab, friendly, knowledgeable and just an absolute pleasure from start to finish. Andy listened and sympathised with our situation and did everything in his power to help solve our problem. We left dreams extremely happy and it has restored our faith after a disastrous online purchase. I will never make that mistake again and will be 100% returning to dreams and andy for any future purchases
Keep it up Andy and team- Your a Dream to buy from
2025年1月17日
自発的なレビュー
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