The salesman Mr Atif was informative , patient and offered alternatives , he put no "sales"pressure I took my time l left and went back the following day .I had 2 questions , I bought the mattres... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Overall experience at the store was good. Josh attended us very patiently. However their sight was down so we had to wait for 2 days to get the delivery date.
Very helpful assistance from Oliver on the shop floor. He also showed a really handy software that helps to figure out the best mattress options (e.g. sleeping mode, height, weight, etc). Quite han... もっと見る
From first walking into the local branch on Tottenham Court Road right through purchase, delivery and assembly, maybe I just got lucky, but every person involved has been brilliant. Particularly impre... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
180 Tottenham Court Road, W1T 7PD, London, 英国
- 02045523550
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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The delivery came on time
The delivery came on time. But I started using after 4 or 5 months later. Within two weeks I can feel the ring poking me. I start having back pain so I added it from top on. But still day by day got so uncomfortable. I have to get rid of it now to get another one because my hundred day trial is started when I bought it. Is the worst mattress I ever bought in my life.
Excellent customer service by Larry at…
Excellent customer service by Larry at Tottenham Court Rd, London. Larry was great, he is kind, helpful, professional and gave us time to try the different mattresses without being really pushy which was fantastic. So nice to be looked after and treated right respect, a rare event these days! We purchased exactly what we wanted and can't wait to sleep in our lovely new bed.
My bed is very good and looks very nice…
My bed is very good and looks very nice and the mattress is really comfortable and good on the old backside worth the money
So helpful knowledgeable and friendly
Great bed
Went into the shop on Tottenham Court Road for advice on an ottoman bed, the salesman was super helpful
We bought it online that weekend as the sale was ending
Delivery guys arrived on time and put all together and it looks great
Delivery driver was very polite.He…did explain clearly.
Delivery driver was very polite.He finished job and cleaned everything and took all rubbish.
Great staff, good selection
Staff were very helpful in identifying my needs for a mattress, talking me through the options, and giving me a sensible number of options to try (enough that I saw a range of styles, not so many it was overwhelming), all around the right price point. I walked out with exactly what I wanted, at a great sale price, in about 20 minutes. My only slight gripe is that I would’ve liked an earlier delivery date, but the 2 weeks I’ll be waiting seems not unreasonable.
Really helpful
Really helpful, attentive and felt we left there having made a purchase that was the best one for me. Nesti was really great
Better than John Lewis by a mile.
Knowledgeable staff in shop
Knowledgeable staff in shop, coupled with efficient delivery and assembly service. But most of all a great bed and the most comfortable mattress I have ever slept on.
My purchase was delivered earlier than…
My purchase was delivered earlier than expected, but not a problem. The delivery men were polite, and removed all the packaging etc and took it away.
Was kept up to date throughout the…
Was kept up to date throughout the entire process by email. Delivery was bang on time. The staff were very professional, and cleared up after the bed was put together. After a short tutorial on the mechanics of the bed. They left and I was very happy 😁
回答に AI 支援を利用する場合があります詳細を表示
Over priced. Avoid buying mattresses from dreams
Extremely overpriced. Especially avoid buying mattresses from dreams. These guys charged me 1300 pounds for a double bed and a mattress. I now managed to find a better king bed and a premium mattress at half the price. Please shop around and don’t go to their store (it’s a trap)

Dreams - Tottenham Court Road からの回答
Tottenham Court Road store service
The salesperson in the Tottenham Court Road store made me feel welcome and made an effort to understand what exactly I was looking for. He was friendly, informative and helpful and that is what encouraged me to make the purchase. I'd previously visited other stores in the same road to look at beds but nobody had attempted to help me so I'd ended up leaving those stores.
Great experience with Dreams at TCR
Great experience with Dreams at TCR, London. Very friendly, helpful and knowledgable staff. Whole process of buying a new mattress was made very easy. Would recommend!
Okay as a bed. Disaster as sofa
Our recently purchased sofa-bed was uncomfortable as sofa. Seat was too wide from back to front, so only a really tall person with long legs would be able to sit comfortably, both in upright or reclining mode. My husband and I now have back-aches. Contacted Tottenham court road shop at once, but was told it was not covered by the guarantee, and they could not exchange or return it. Action?

Dreams - Tottenham Court Road からの回答
So pleased from start to finish it was…
So pleased from start to finish it was a brilliant experience. I’m over the moon with the mattress I chose
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