Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is my second review and I have deleted my review of one star as this company have redeemed my faith in them. They went on to sort my car coating, it’s booked in to have clutch issues sorte... もっと見る
Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and st... もっと見る
It was my first time purchasing a car, I couldn’t have asked for a better sales person to help me than Nick Bays! He was extremely informative about the car and the finance options available. Highly r... もっと見る
企業情報
当該企業による記述
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
連絡先
Reigate Road, KT17 3DT, Epsom, 英国
- www.driftbridge.co.uk
4.7
優良
469件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Purchase of an A3
My purchase of an A3 was smooth, unpressured and uncomplicated. I was given the deal I wanted and the time to make the right choice. If you're in the market for an Audi, Drift Bridge Garage is the place you should start.
2026年3月13日
Drift Bridge Group からの回答
Thank you, Michael! We’re delighted to hear your purchase of the Audi A3 was smooth, unpressured, and straightforward at Walton Audi.
It’s great to know you were given the time and support to make the right choice, along with a deal you were happy with. Your recommendation means a lot to us.
Thank you for your kind words and 5-star review; enjoy your new A3! 🚗
We didn’t feel rushed in any way when…
We didn’t feel rushed in any way when we met with Conrad and he was very informative. The process of choosing and purchasing our car was smooth and pleasant. I would come to
Driftbridge again in the future to purchase a car.
2026年3月13日
Drift Bridge Group からの回答
Thank you, Kathryn! We’re delighted to hear you had such a smooth and pleasant experience at Audi Approved Epsom. It’s great to know Conrad made you feel comfortable, well informed, and never rushed during the process.
We truly appreciate your kind words and your intention to return in the future; that means a lot to us. Thank you for the fantastic 5-star review! 🚗
Appalling buying experience
Avoid buying from Drift Bridge Audi Main Agent if you want a decent buying experience. Worse than poor customer service during sale of £18k car. The car had a tyre that was almost completely worn on the outside edge but had 3.5mm in the middle. On talking to the sales manager, called over by the salesperson, he disputed the fact the tyre did not meet the required standards and, instead of discussing a sensible reduction, got very shirty and stated 'I don't have to sell you the car and you don't have to buy it!'. A sign on the wall stated the MOT on used cars should have at least six months remaining. Checking the details, the car had only three months remaining. Having driven two hours to collect the car, assuming an Audi Main Agent would perform checks properly before arrival, it was irritating to say the least to get into an argument about a tyre and to have to point out the company was not even meeting their own advertised standards for used car sales. We were left with no faith at all in the workshop, were stunned by the arrogance and rudeness of the sales manager, and had the worst buying experience we have ever had. After unnecessarily stressful discussion the sales manager offered £150 discount to cover the contribution towards a new tyre and to pay for an MOT. The offer was made for the garage to do these but having driven two hours to collect the car, and not wanting to have another four hour round trip, the decision to accept the £150 was made. Apparently the possibility of the four hour trip was, according to the sales manager, 'your problem not mine!'. Fingers crossed the car is OK. I would not rust their workshop at all, so the MOT result will be interesting. Avoid this garage if you have any alternative! We only continued due to the investment we'd already made in time.
I have never encountered such an arrogant sales manager so please, when you send your standard response to poor reviews, don't bother to ask to talk to me or my son if you are the sales manager concerned.
2026年3月16日
自発的なレビュー
Drift Bridge Group からの回答
Dear Mr Dunford. Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that it did not meet the standards you rightly expected from us.
This is certainly not the level of service we aim to provide, and we are particularly concerned to hear your comments regarding both the condition of the vehicle and the interaction you had with our team. Please be assured that your feedback is being taken seriously and will be reviewed internally.
We understand how frustrating it must have been to travel a significant distance and encounter these issues on arrival. While we are pleased that a resolution was agreed on the day, we regret that the process left you feeling dissatisfied.
Nick from sales went above and beyond…
Nick from sales went above and beyond to support me through the process of purchasing a new car after my car had been stolen. He was patient, understanding and empathetic to the stress I was experiencing. Nick provided me with a myriad of options and did not pressure me at any point to make a decision. He is an absolute credit to Drift Bridge. Thank you again for helping me out.
2026年3月12日
Drift Bridge Group からの回答
Thank you, Richard! We’re delighted to hear Nick was able to support you so well during what must have been a very stressful time. His patience, understanding, and empathetic approach are exactly what we strive for at Audi Approved Epsom, and he’ll be truly touched by your kind words.
It’s great to know you felt supported with clear options and no pressure throughout the process. We’re really pleased we could help you get back on the road.
Thank you again for your feedback and 5-star review; it means a lot to the whole team. 🚗
Drift Bridge Group からの回答
Thank you, Tony! We’re delighted to hear you received such accommodating service from Agi at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Nick was excellent
Nick was excellent, very helpful and nothing seemed too much trouble. Very pleased with our car.
2026年3月13日
Drift Bridge Group からの回答
Thank you, Susan! We’re delighted to hear Nick provided such excellent service and that nothing was too much trouble at Audi Approved Epsom.
It’s great to know you’re very pleased with your car. We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
The staff was really friendly and a lot…
The staff was really friendly and a lot of help Matt Blackman was so helpful with keeping me updated with my car
2026年3月9日
Drift Bridge Group からの回答
Thank you, Adam! We’re delighted to hear you found the team friendly and helpful at Audi Approved Epsom. It’s great to know Matt kept you well updated throughout the process.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Drift Bridge Group からの回答
Thank you for your 5-star review! We’re delighted to hear you received great service from Tony in sales at Walton Audi.
We really appreciate your kind feedback and hope to welcome you back again soon. 🚗
Drift Bridge Group からの回答
Thank you, Harjit! We’re delighted to hear you received timely service and great support at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Competitive pricing
Competitive pricing, seamless pick up and finance. Everything explained clearly.
2026年2月11日
Drift Bridge Group からの回答
Thank you, Darren! We’re delighted to hear you found the pricing competitive and the whole process seamless at Audi Approved Epsom. It’s great to know everything was explained clearly for you.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Good product, good salesperson
Such a pleasure dealing with a proper salesperson who is interested in you as a customer. This was our 4th new purchase from Audi approved Epsom and was as smooth and trouble- free for us as the 1st thanks to Agi.
2026年3月6日
Drift Bridge Group からの回答
Thank you, Sue! We’re delighted to hear your fourth purchase with Audi Approved Epsom was just as smooth and trouble-free as your first. Your continued loyalty means a great deal to us.
It’s wonderful to know Agi made such a positive impression by focusing on you and your needs throughout the process; she’ll be really pleased to hear your kind words.
Thank you again for your support and fantastic 5-star review! 🚗
Here's a 5-star review:if you are looking for stress free professional experience James is your man
Here's a 5-star review:
"I recently had the pleasure of dealing with James at Walton Audi and I couldn't be happier with the experience! James was incredibly knowledgeable, approachable, and genuinely listened to my wants and needs. He went above and beyond to ensure I had all the information I needed to make a decision, without ever applying pressure.
His reassurance and approachability made the whole process a breeze. James kept me updated on progress every step of the way, and the whole team were friendly and welcoming - a great representation for Audi!
If you're looking for an stress-free, professional experience, James is your man. 5 stars isn't enough - I'd give them 10!
Would you like me to adjust anything or add anything else?
2026年3月7日
Drift Bridge Group からの回答
Thank you, Cheryl! We’re delighted to hear you had such a positive experience at Walton Audi. It’s fantastic to know James provided a stress-free and professional service, taking the time to understand your needs and support you throughout without any pressure.
We’re really pleased his communication and reassurance made the whole process so smooth, and that the wider team helped create such a welcoming experience. James will be delighted to hear your kind words.
Thank you again for your amazing feedback; 5 stars (or even 10!) means a lot to us. Enjoy your new car! 🚗
Great service
Great service, getting my new car was a smooth process. Rahim was very helpful and prompt in getting back to me with a questions I had along the way.
2026年3月8日
Drift Bridge Group からの回答
Thank you, Jessica! We’re delighted to hear your experience was smooth and that you received great service at Walton Audi. It’s great to know Rahim was helpful and responsive throughout the process.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Appalling service and to be avoided is…
Appalling service and to be avoided is the reports on NHS staff websites
2026年2月5日
自発的なレビュー
Drift Bridge Group からの回答
Dear Mr Schneider,
Thank you for your feedback and for bringing this matter to our attention. We supply many vehicles to the NHS and the wider public sector, which are very important to us, alongside all of our customers. We take feedback of this nature seriously.
Following a review, we are not currently aware of any negative feedback from the NHS. If you are able to provide further information, we would be happy to investigate this further.
Please contact Debbie Dickenson at debbie.dickenson@waltonaudi.co.uk
or on 01932 220404, and we will ensure this is looked into in more detail.
Stephen was very helpful and friendly…
Stephen was very helpful and friendly and made the whole process run smoothly
2026年3月7日
Drift Bridge Group からの回答
Thank you, Madeline! We’re delighted to hear Stephen was so helpful and friendly, and that he made the whole process run smoothly at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Drift bridge in Epsom are best in class
Drift bridge in Epsom are friendly, professional and have a great selection of VW approved second hand cars with genuine VW history.
Connor Hurley in particular helped the selection process be effortless and came up with suggestions, that we had not thought of.
Thanks !
2026年3月2日
Drift Bridge Group からの回答
Thank you for the fantastic review! We’re delighted to hear you found the team friendly and professional and that the range of Approved Used vehicles at Drift Bridge Volkswagen stood out.
It’s great to know Connor helped make the selection process effortless and was able to suggest options you may not have considered. He’ll be really pleased to hear your kind feedback.
Thank you again for the 5-star review; we hope you enjoy your new car! 🚗
Helpful and clear options well…
Helpful and clear options well presented and talked through.
2026年3月5日
Drift Bridge Group からの回答
Thank you, David! We’re delighted to hear you found the options clearly presented and that the team were helpful in talking everything through with you at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Buying a new car
The sales team were very professional and kept me updated at every stage which made the process of buying a new car easy.
2026年3月4日
Drift Bridge Group からの回答
Thank you, Peter! We’re delighted to hear the team kept you well informed throughout and made the process of buying your new car easy at Drift Bridge Volkswagen.
We really appreciate your kind words and 5-star revie; enjoy your new car! 🚗
Great service.
2026年3月4日
Drift Bridge Group からの回答
Thank you, Mr Cooper! We’re delighted to hear you received great service at Walton Audi.
We really appreciate your 5-star review and hope to welcome you back again in the future. 🚗
Everything went so smoothly
Everything went so smoothly, from initial contact to vehicle pick-up. Sales Executive Agi was very efficient, practical and personable throughout the entire transaction, and even followed up with a phone call the on the second day after purchase to make sure everything was ok with the car. The only hiccup was that car pick-up was delayed by a day because the front brake disc pads needed replacing as a precautionary safety measure, for which I am most grateful. All-in-all, purchasing from Drift Bridge was a hassle-free experience. Many thanks to all involved!
2026年3月2日
Drift Bridge Group からの回答
Thank you, Roger! We’re delighted to hear everything went so smoothly for you, from your first contact through to collecting your car at Audi Approved Epsom. It’s great to know Agi’s efficient, friendly, and thoughtful approach, including her follow-up call, made such a positive impression.
We’re also pleased the precautionary work on the brake pads gave you peace of mind, even with the slight delay. Your safety is always our priority.
Thank you for your kind words and for describing your experience as hassle-free. We really appreciate your 5-star review and hope you enjoy many happy miles in your new car!
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