Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... ãã£ãšèŠã
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This is my second review and I have deleted my review of one star as this company have redeemed my faith in them. They went on to sort my car coating, itâs booked in to have clutch issues sorte... ãã£ãšèŠã
Really great service from Mark Lowry at Walton Audi. Perfect new RS3 with the spec I wanted and a good part exchange experience. As I live in West Wales the distance purchase went extremely well and e... ãã£ãšèŠã
Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and st... ãã£ãšèŠã
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Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Å koda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free â offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, weâre committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether itâs your first car or your next upgrade, weâre here to help you drive away with confidence.
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Reigate Road, KT17 3DT, Epsom, è±åœ
- www.driftbridge.co.uk
4.7
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Great personal service
Great personal service and attention to detail for your requirements. Knowledgeable advise and accommodating to your wants and needs, Highley recommend, I will use them again
2026幎1æ14æ¥
Drift Bridge Group ããã®åç
Thank you, Helen! Weâre delighted to hear you received such personal service and attention to detail. Itâs great to know the teamâs knowledge and accommodating approach helped meet your needs.
We really appreciate your recommendation and look forward to welcoming you back again in the future!
Conrad made it easy to change cars andâŠ
Conrad made it easy to change cars and made sure I was set up and ready to go:
2026幎1æ14æ¥
Drift Bridge Group ããã®åç
Thank you for your 5-star review! Weâre delighted to hear Conrad made changing cars easy for you and ensured everything was set up and ready to go. We really appreciate your kind words and hope you enjoy your new Audi!
Very professional and honest
Very professional and honest. This is the 3rd time I do business with the team at Walton and must admit that by far this has been the most pleasant.
2026幎1æ13æ¥
Drift Bridge Group ããã®åç
Thank you, Mustafa! Weâre delighted to hear this has been your most pleasant experience yet with the team at Walton Audi. It means a lot that youâve chosen to do business with us for the third time, and that you found the service professional and honest.
We really appreciate your loyalty and kind words; thank you for the fantastic 5-star review!
Probably the most efficient andâŠ
Probably the most efficient and professional exchange of cars I have experienced in the 50+ years I have owned a car. Mr Tony DiGregorio ensured the trade in of my old vehicle and the commissioning of my new vehicle was smooth and pleasant experience. I have no hesitation in recommending Walton Audi as a truly professional organisation.
2025幎12æ16æ¥
Drift Bridge Group ããã®åç
Thank you, Adrian! Weâre delighted to hear your experience at Walton Audi was the most efficient and professional youâve had in over 50 years of car ownership; thatâs wonderful feedback to receive.
Tony will be so pleased to know he made the trade-in and handover of your new vehicle smooth and enjoyable. We really appreciate your recommendation and kind words about the team.
Thank you for the fantastic 5-star review!
Everyone was really friendly andâŠ
Everyone was really friendly and helpful made the process of buying a new car very easy
2025幎12æ24æ¥
Drift Bridge Group ããã®åç
Thank you, Ashley! Weâre so pleased to hear the team made the whole process of buying your new car easy and enjoyable. We really appreciate your kind words and 5-star review!
Excellent service
2026幎1æ16æ¥
Drift Bridge Group ããã®åç
Thank you, Steve! Weâre delighted to hear you received excellent service. We really appreciate your 5-star review!
Excellent service
Mark Lowry completely understood us and that we wanted to buy a car with minimum fuss. He delivered this perfectly.
2026幎1æ13æ¥
Drift Bridge Group ããã®åç
Hi Annie, thank you for your 5-star review. Weâre pleased to hear that Mark understood exactly what you were looking for and made the process straightforward and fuss-free. Your feedback will be shared with him and the team.
Ryan was our sales person and he madeâŠ
Ryan was our sales person and he made it an easy process and was very kind and polite
Would highly recommend going to him if u need any help or want to buy a car
2026幎1æ11æ¥
Drift Bridge Group ããã®åç
Thank you for your 5-star review. Weâre pleased to hear that Ryan made the process easy and looked after you in such a kind and professional way. Your recommendation means a lot, and weâll be sure to pass your feedback on to him.
Drift Bridge Group ããã®åç
Hi Chris, thank you for your 5-star review. Weâre pleased to hear that you found the team helpful and efficient, without any pressure. We really appreciate your feedback and hope youâre enjoying your Audi.
Salesperson helpful and patient withâŠ
Salesperson helpful and patient with someone not conversant with latest technology
2026幎1æ7æ¥
Drift Bridge Group ããã®åç
Hi Michael, thank you for your 5-star review. Weâre pleased to hear that the salesperson was helpful and patient in explaining the latest technology. We appreciate your feedback and hope youâre enjoying your Audi.
Clear and concise comms
2025幎12æ31æ¥
Drift Bridge Group ããã®åç
Hi Fredrick, thank you for your 5-star review. Weâre glad to hear you found our communication clear and concise. We appreciate your feedback and hope you enjoy your Audi.
Seamless purchase.
Brilliant sales staff. Purchase was seamless from both sales and service depts.
2025幎12æ19æ¥
Drift Bridge Group ããã®åç
Hi David, thank you for your 5-star review. Weâre pleased to hear that your purchase was seamless and that both our sales and service teams made the experience a positive one. We really appreciate your feedback and hope you enjoy your Audi.
Audi Epsom - great service!
We had a great experience purchasing a new car, thanks to Simon. He was really helpful throughout the process where everything went really smoothly from start to finish. We were able to buy the car before Christmas, just in time for the long drives over the break!
2025幎12æ25æ¥
Drift Bridge Group ããã®åç
Hi Mahammad, thank you for your 5-star review. Weâre delighted to hear you had a great experience and that Simon looked after you throughout the process, making everything run smoothly from start to finish.
Weâre especially pleased you were able to take delivery before Christmas, perfect timing for those longer drives. Enjoy your new car and thank you for choosing Audi Approved Epsom.
James Hunt the best consultant and downâŠ
James Hunt the best consultant and down to earth as always.
2026幎1æ1æ¥
Drift Bridge Group ããã®åç
Hi Maryam, thank you for your 5-star review. Weâre pleased to hear that James Hunt continues to provide such a positive and down-to-earth experience. Your feedback will be shared with him and the team.
Great Services
2025幎12æ22æ¥
Drift Bridge Group ããã®åç
Hi Angus, thank you for your 5-star review. Weâre glad to hear you received great service and really appreciate your feedback.
Good customer service
The handover went well if a little slowly. The knowledge of the sales executive was good but I purchased a new car that they are not fully familiar with at the moment as itâs a new upgraded version. Not everything was accessible at handover as the App was not working in connection with my vehicle and is still not connected on their system but this is not the dealerships fault but I sure they will keep chasing it up with those responsible for making everything work. Customer service was good, sales executive was polite and courteous and treated me with respect, something that does not always happen to women purchasing cars
2025幎12æ21æ¥
Drift Bridge Group ããã®åç
Hi Catherine, thank you for taking the time to leave your review and for your balanced feedback. Weâre pleased to hear that the handover went well overall and that you felt well looked after by the sales executive.
We appreciate your understanding around the new upgraded model and the app connectivity issue, and we can assure you the team will continue to follow this up with the relevant parties. Thank you also for highlighting the courteous and respectful service you received, thatâs very important to us.
We hope you continue to enjoy your new Audi and thank you again for choosing Audi Approved Epsom.
Great communication from purchase toâŠ
Great communication from purchase to delivery.
2025幎12æ19æ¥
Drift Bridge Group ããã®åç
Hi Caroline, thank you for your 5-star review. Weâre pleased to hear that communication from purchase through to delivery was clear and consistent. We really appreciate your feedback and hope you enjoy your car.
Good Service but a Price Issue
Excellent service - Lorenz continues to be very helpful with getting our private number plate put on to the new car.
I have emailed Robert Frost separately regarding the one issue we have with Audi Approved Epsom.
2025幎12æ17æ¥
Drift Bridge Group ããã®åç
Hi James, thank you for your 5-star review. Weâre pleased to hear that you received excellent service and that Lorenz was helpful in getting your private number plate transferred onto your new car.
We also appreciate you raising your pricing concern separately and will ensure itâs reviewed. Thank you for taking the time to share your feedback, and we hope you continue to enjoy your new car.
The handover was poor and rushed
The handover was poor and rushed, my car was damaged requiring a new wheel, I still do not understand how this was missed.
Overall not a good experience, luckily the car is great and going well and new wheel is on route but still causes some frustration with calls and sorting out at my own time.
2025幎12æ13æ¥
Drift Bridge Group ããã®åç
Thank you for taking the time to share your experience. Weâre very sorry to hear about the frustration youâve had, and we completely understand how disappointing it must have been to collect your car and then discover damage that should have been identified before handover. A rushed or unclear handover is not the standard we aim to deliver, and we apologise for the inconvenience this caused you.
We would also like to clarify that this matter relates to Walton Audi, rather than Audi Epsom, so it can be addressed by the correct team and dealt with properly.
Weâd really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
Customer lost
Up GTI regular service.
Purchased new from Driftbridge VW in 2018 and serviced every year by them...but not any more.
£225.00 11 months ago, £300 2 years ago and now .....£500! For a 1 litre city car!
I challenged the increase and was told "costs have increased"- no sh*t Sherlock.
Gone independent and saved £200.
Customer lost
2025幎12æ15æ¥
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Drift Bridge Group ããã®åç
Hi Martyn,
Thank you for sharing your feedback. Weâre sorry to hear of your disappointment with the recent service pricing. We understand how frustrating price increases can be, especially when youâve been a loyal customer for many years.
Our servicing costs do change over time due to factors such as parts, labour, and Volkswagen manufacturer requirements, but we appreciate that this doesnât make the increase any easier to accept. Weâre sorry to have lost you as a customer and your comments will be shared with the team.
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