Dunelm レビュー 65,504

Service in store was great, that was a good start.

The quality of the construction of our Roman Blinds was flawless. Material (linen mix) looks really classy and has a nice weight.

The instruction sheet was surprisingly poor. Both the English and the photographs/graphics were all unnecessarily sub standard, so It makes you wonder who signed this off. Luckily, not rocket science - but a pretty easy fix.

Overall, first rate. My respect to the team who make these blinds up as they're done with professional care.

Your delivery booking system made me wait for two weeks for a delivery slot. You then failed to deliver my goods on the allotted day because your delivery van failed, didn’t offer me any priority delivery to compensate and then made me wait another week and a half. I will not be ordering from Dunhelm ever again! Stop sending me surveys!!

Excellent fast informative service

Easy ordering and collection process

Ridiculous!!! Went to collect my click and collect at Lancaster branch. Wasn’t ready!! Waited 30mins and still hadn’t cut the lengths of curtain I had ordered what a joke!!

I ordered the Fulton Lift Top Coffee Table and after 2 weeks of ordering I was told there was a ‘technical issue’ and they could no longer fulfil my order. After emailing back explaining that I still wanted the item, I was given a 15% off voucher code and assured that if I ordered again everything would be ok so I did. Once again I received the same email to say there was a technical issue and couldn’t have my order and this time offered me a 10% off voucher code….. I don’t understand how the table is still in stock on the website but I can’t have it. I even asked to have it delivered to the store and I would come and collect it but I have been ignored.

very easy to order and delivery was fast

We are delighted with the fit to measure shatters expertly fitted by Fred. There was absolutely no hustle when the service was taking place. Fred left the place clean and tidy. Fully recommended!

Really disappointed with the customer service on the check out in Cramlington store. The assistant was very dismissive when I asked for help on purchasing a large box to take away.

When you order a made‑to‑measure product from a retailer such as Dunelm, the promise of a specific delivery date is more than a logistical detail – it is the cornerstone of the customer’s planning, budgeting and confidence in the brand. In my experience, however, that promise has been broken on two separate occasions. Each time I was initially given a firm arrival date, only to receive a notice a week later that the order would be delayed. The repeated postponement not only disrupted my home‑renovation schedule but also left a lingering impression that the company’s supply chain is unreliable. From a customer‑experience standpoint, the solution is straightforward: if the retailer cannot guarantee the first‑quoted date, it should be transparent from the outset and provide the realistic, later date instead. By setting expectations that can actually be met, Dunelm would avoid the disappointment and frustration that currently erode trust. Moreover, consistent, honest communication—such as proactive alerts about potential delays before the promised date—signals professionalism and respect for the buyer’s time. In a competitive market where consumers can easily switch to alternative suppliers, delivering on promises (or, at the very least, managing expectations accurately) is essential. When a company’s timeline is uncertain, it is better to say “We anticipate delivery in six to eight weeks” than to overpromise and under‑deliver. This approach not only protects the brand’s reputation but also reinforces the perception that the supplier is competent, reliable, and genuinely committed to customer satisfaction

Order collected yesterday 20th March, but still awaiting promised e-mail receipt

I always find ordering from Dunelm very easy especially using click & collect.

Unfortunately, due to illness, I was unable to collect my item from the store. However, they very speedily arranged for a full refund. Very professional company, thank you.

For anyone who books expressed delivery please do not bother. Waste of money with this company. They give you the option to pay more for quick delivery which never comes. I ordered blinds weeks ago can you imagine what or why I did that I must be bonkers anyway did tracking for today with carriers DHL and my order is not there and I’m told to wait 72 hours for an update. I am exhausted with this company. Unless you collect from store they are useless. So lesson learned don’t purchase fast delivery. It’s a total myth.

The Dunelm website was very easy to use and they delivered my purchases within 5 days at no cost. I can't fault the entire process 10/10

No checkouts are ever open. What has happened to customer service.

When we went to organise the measuring it was done expertly. We were given prices on the different ideas we had. The measurer came when he said he would and immediately told us the best option for our needs.
We received a price and we arranged a fitting date and he turned up on time and did a magnificent job. Also ensured we knew the best way of operating and told us if w e had any concerns to make contact.

This is our first time ordering online from Dunhelm. The process was simple and we had an email back within a day or two telling us our order was ready to collect. At the collection point in the store our order was brought to us quickly, efficiently, and with a smile and a thank you. All in all a very positive experience!

I am still waiting for a response from Dunelm regarding the made to measure curtains.
I visited the Colliers Wood store last Saturday and was given assurance by the Manager that I would receive a response on Tuesday - to date no response.
I have no option but to seek legal action against Dunelm.

An armchair I’d bought 18 months ago unfortunately collapsed with a broken leg, but it was replaced immediately and the broken one taken away at no charge to myself.
Excellent customer service.

Love Dunelm a great selection and ever so happy with my kitchen lights! Arrived quickly and they look great!