Dunelm レビュー 65,504

Hi I'm glad you sent me this to leave a review.
I went into Dartford Dunelm to purchase curtains, they did not have the size i wanted. A very nice lady in Dartford ordered them for me to be picked up in Ashford Dunelm ( I paid for them and had my receipt).
I went into Ashford Dunelm to pick up my curtains, all very straight forward, as I was leaving your store a member of staff was shouting excuse me excuse me can you not leave the store she was running towards me ( it was Saturday so very busy) everyone was looking at me, she approached me, the young man who had just served me told her it was OK. She very quietly apologised to me My child who is Autistic was very anxious. I left your store very humiliated!!
So no i did not have a good experience .

The toilet brush and holder looks stylish and matches our bathroom decor. I opted for click and collect which meant I could check the product quality before leaving with it. There was a 5-10 min wait for someone to come to the desk, but then my order was brought to me quickly.

quick delivery kept up to date on delivery bathroom looks great with new darcy duck items

Hugely disappointed ☹️
I brought a Malick corner desk which when it was unboxed it had a leg missing. After two attempts it was finally collected so it could be returned to Dunelm. There has been no follow-up emails about timelines and when I will receive my refund…. It has been three weeks since this saga began and it still drags on. It has really put me off from buying or recommending Dunelm in the future.

The item arrived on time well packaged in perfect condition. Easy to put together, the cabinet looks like something twice the price

Good quality materials. Plastic brackets are substantial. Easy to fit. Overall good

No one made any contact with me at the appointed time.

My curtains arrived yesterday. Not up yet but they look very nice . Iam so pleased I changed from the fabric I originally wanted. Thank you Amanda for your help when I came into the Loughborough store.

Well laid out store, competitive prices & friendly staff. The newly refurbished cafe is such an improvement.

I booked to have my curtains made to measure. Appointment made for Dunelm to come out and measure up. Ordered the material I wanted and Dunelm did the rest. Made and delivered the curtains and my tracks, then put them up, and hung the curtains. Delighted with the product and service given. I would highly recommend this service.

The cushions came on time and look great on my new sofa. The curtains look great and the length is perfect. They look dramatic which is the effect that I wanted to achieve. I would have given 5 stars 🌟 if they had not been a day late. Also, the courier used did not give me time to get to the door to answer it but knocked on the door, then immediately rang the bell, then dumped the box near the back gate so that I had to look for it.

We ordered made to measure blinds , for our new look bedroom , sales guy made an error and the wrong blinds arrived, but to be fair he owned it when we took the back , which was good , however when the correct blinds arrived they were larger than the sizes given I had to cut one of them down , blinds themselves were very good ,but not happy having to reduce them myself

Good prompt service and delivery of goods into store. Polite and helpful staff

I went into my local store today ( Squires Gate, Blackpool). and took a very large amount of bedding etc to the checkout only to be faced with a new self checkout area .
I refuse to use self checkouts, I do not work for you and I needed help with these purchases. To make matters worse a bunch of employees were stood around chatting to each other
I abandoned my trolley, left the store and made my purchases elsewhere where there is proper customer services
Disappointed in you.

Easy to use website, quick delivery and a great quality product.

used click and collect liked the picture I picked it was as described and service on this occasion was exemplary

Ground floor was extremely untidy. It made us want to leave without looking around, upstairs was better,

Quality of product

Good quality product, delivered on time as promised.

Excellent service and delivery, friendly and helpful staff