Dyefor レビュー 

I’m not sure what to think of this company. I’ve made 3 purchases with them over the past few years, a phone case and 2 suitcases. From what I remember, I didn’t have any issues with the phone case arriving. My partner ordered me a customised carry-on suitcase, I didn’t know until recently that he had trouble with them and it took a couple of months to arrive, but the product itself is really nice. I ordered a matching medium suitcase in December, unaware of the issues people have had. I was giving them the benefit of the doubt for a couple of weeks because I ordered just before Christmas, but weeks went on and no sign of the product. I thought great, I’ve been scammed, and what made it worse was their social media comments are all disabled and their email address wasn’t active, so you can only contact them via their live chat, which seems to be run by this one guy Henry (who I think actually owns to company also). I raised a case through Klarna and lo and behold that got Henry talking. He said I can’t get my product unless I closed the case…so, I did, not realising if he’s just tricked me I can’t reopen the case so if it’ll be a pain to get my money back if I don’t receive it. I continued to chase Henry on updates, and he says there were issues with the supplier. I said I’m happy to wait, as long as I get my suitcase. And as he promised, on a Tuesday afternoon my suitcase arrives, just as good quality as the smaller one I have. So ultimately, I’m really happy with the product quality, but I think the owner is having some kind of supplier issue and lacks communication. Half these reviews could probably be resolved if he just sent emails out stating the issues he’s facing and please be patient. But maybe I’m just being too kind

I wish I'd read these reviews before ordering. Been waiting almost a month and no sign of my delivery. It's impossible to contact the company and they've disabled social media comments. My 9 year old daughter was so looking forward to a new phone case.

*Update. The item eventually came which to be fair was decent quality. Still, though they need to get at least some customer service.

If I could give a 0 I would. Ordered banners from this company for my daughter’s 13th birthday. They didn’t arrive, I contacted them via email and had an automated response to use their live chat. I messaged their live chat to have another automated response saying that they are a small company and they would get back within 24hours. This wasn’t the case, I then check the reviews to see a lot of other people are having the same problem. I wrote to them again saying about the reviews and how people are trying to get hold of them including myself but there’s never reply. I then messaged their TikTok account, Instagram account and Facebook account, no reply. Scanning through their Facebook account I found the email of the owner, a direct email, also didn’t have a reply from her. There is no number to ring to directly contact them. I had to go through my bank for them to dispute it and they gave me a refund and are currently in the process of trying to get hold of them.

Edit: I today (21/02/2025) had a reply, they were very apologetic, offered a discount code and seemed very genuine, like I said to them, it’s sad because he seemed lovely but with something so unreliable I couldn’t take that risk again.

Ordered a personalised phone case on 04/01. Since then I didn’t receive any updates on shipping, until I reached out to them on 10/01. Received a response from Henry on 14/01: ‘we printed your order yesterday however there is unfortunately an error with the design, and so we have sent this to the designer to be fixed. It shouldn't be too long - we appreciate your patience! Thanks, Henry’
Since then I’ve heard and seen nothing, no updates, no shipping numbers so finally logged it with my bank as a scam. Funds returned by the bank, still nothing from company, and seeing other recent reviews I’ve made the right call

Update 🤩
Better late than never! Still wouldn't use the company again, not worth the wait I'm afraid (2 months+).

The worst company to deal with! Poor communication, and been waiting for almost 4 weeks! This purchace was made by my 14yr old with Xmas money. Just very bad, if only we'd seen the Facebook profile 1st. Very obvious they have ripped off many people. Made it so you can't even comment lol. Best I could do was lots of emoji faces on all posts 😡.

DO NOT BUY FROM THIS WEBSITE!

should have done my research. Spent over £100 one personalised items. Placed the order on 22nd January and still have not recean update. There is no customer service and no one to talk to about your order. I’ve tried contacting them via email, chat and instagram but no response. Seems like a scan to me. They’ve taken my money and not even bothered to update me about my order and won’t even issue a refund. Absolutely awful and horrendous.

Shocking. Ordered a personalised banner and some personalised wrapping paper for my son's first birthday. I was told shipping was 1 day, and paid extra for 48 hour delivery so it'd arrive on time.

Over a week later, disappointingly it still has not arrived. What's most frustrating was a member of staff was contacting me on the chat system and promised it'd be shipping 5 days ago. I've not heard anything since. No responses on there, no responses to emails, no responses on socials etc. Avoid at all costs, absolute shambles

Ordered my phone case early December and received it within two weeks but after around six weeks the personalised photos are peeling off!! I have tried to contact the company but so far no replies to my messages very disappointed with the service and product

A bad company. I placed an order and didn’t receive the goods. Tried to contact them but never got reply. Don’t buy anything from them.

Still waiting after 3 weeks for a personalised phone case purchased on eBay but be warned it cunningly redirects you to their shop which means you don’t have any eBay protection. Total scammers and unless it’s a dodgy company based in China and takes weeks to arrive I’m going to have to contact the bank for a refund. Also looks like the positive reviews on here are also scams

Placed an order for one phone case over a week ago, still no update on delivery and they claim to despatch orders in 1-2 days. I have contacted them on multiple platforms and have had no response so far. Don’t know when or if I’ll ever receive my order! Definitely won’t be ordering from this company again and would advise everyone to steer clear. Shame I didn’t check these reviews before ordering.

I ordered a phone case for Christmas on the 1st of December, it didn’t arrive and they didn’t contact me. I then emailed numerous times and they didn’t respond I assume they’ve just taken the money and ran. Do not order from them!!

Do not purchase from this website, their lack of communication is appalling. You cannot speak to anyone and their email just bounced back. Ordered some items as Christmas gifts with guaranteed delivery and did not arrive. Had had to contact my bank for a refund.

I came on to trust pilot to see if I had a reply to my previous review and to my surprise there was a FAKE review in my name giving a good review for this company! I have deleted it now, but it has made me even more angry! I can only presume I have now been hacked by this god awful company!

Ordered £30 worth of wrapping paper which said would be be delivered between 11-13th January’25 my fiends birthday is the 14th so perfect. No show by the 15th, birthday missed and still waiting. When looking on tracking, order still not even fulfilled. I could understand if this was December but January! I asked them to refund which they did, however, I’ve missed my friends birthday and now have to buy new paper which is generic, they could have offered a good will gesture but no, just cancelled. Very poor from a company that is very expensive. Will not use again.

Really wish I had checked reviews before ordering from here! I received the new iphone 16 Monday and in my excitement wanted to order a phone case. Placed an order late Monday night & paid Royal Mail 24 as I wanted to protect my phone as soon as possible. Expected the delivery Wednesday as I knew it wouldn’t be with me by Tuesday due to the time I made the order. It’s now Friday & still no phone case! I have emailed them to say it’s missing & to see if I can be refunded my postage as it was not within 24 hours & got an automated reply as well as others have to say to use the Live Chat. The Live Chat is no good, just like others have said & I have emailed their support email but had no response. Resigned to the fact now that they have taken my money but I will not be receiving any case from them.

Terrible service and a rip off BEWARE , OREDED TWO ITEMS one turned up 7 days late the other item was a phone cover for £35.00 never turned up , when i complained to pay paL they sent the tracker for the one item so i did not get my money bacK BEWARE THIS IS A CON SHOP

I ordered a couple of phone cases in time for Xmas. My package did arrive in time however there was an item missing. I contacted the company straight away to rectify the problem but you are advised to use a bot with an automated service. Nobody replies back to you within the time frame that they state they would. My messages about the missing item was ignored and I had contacted them several times. Now I have eventually received a refund for the missing item but still no contact/ explanation as to why it was not sent in the first place. I did still want the phone case as it was a Xmas present even if they had sent it late but no explanation just an automated refund. I would avoid using this company even if the cost for products is cheaper.

Slow delivery and wrong item received. Contacted by email, get no responses whatsoever. No phone number to contact. Awful customer service, avoid!

Order never arrived after 5 weeks. Refund was issued but there is/was no way of contacting them.

I would absolutely not recommend.