I’ve had zero issues with ECS in the past 10 years. Doing a little bit of my own research helps avoid ordering errors, however, they’ve been helpful both on the phone and online whenever I’ve had que... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Ordered front suspension for a BMW. Worked with their expert who put the package together. Then I checked their website to make sure the parts were right. Got the "thumbs up." Parts were for a di... もっと見る
Bought parts one time, ended up with a BS 25$ a month subscription that has no legitimate website attached to it. the parts are fine, but this business practice is not. I'll be purchasing elsewhere in... もっと見る
企業が回答しました
ECS Tuning is actually more than a source - it is a wonderful reference to make your car exactly the way you want ikt. I use the ECS Tuning site to check parts AGAINST BMW / Mini to verify accuracy,... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
VW / Audi Parts and Tuning Specialists. ECS Tuning specializes in the distribution of Volkswagen (VW) / Audi performance aftermarket tuning parts and OEM BMW / VW / Audi replacement parts.
連絡先
1000 Seville Road, 44281, Wadsworth, 米国
- 1-800-924-5172
- CVanhauter@ecstuning.com
- www.ecstuning.com
3.0
まあまあ
4566件のレビュー
ネガティブなレビューの 95％に回答しています
通常48時間以内に回答
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The Best Source
ECS Tuning is actually more than a source - it is a wonderful reference to make your car exactly the way you want ikt. I use the ECS Tuning site to check parts AGAINST BMW / Mini to verify accuracy, part numbers and prices, as well as availability. E CS typically excels on the majority of these points and ships free at $49+ which is really fair. They have excellent support and liberal return policy.
2026年2月4日
自発的なレビュー
ECS Tuning LLC. からの回答
Hi Robert,
Thank you for the fantastic feedback! We’re glad to hear our site serves as a reliable reference for your BMW and Mini parts verification. Our team works hard to ensure data accuracy and top-tier support, so it’s great to know these efforts are making your projects easier.
We appreciate your support and look forward to seeing you again!
Horrific support for failing parts and QOS
I have a current open ticket (as of 2/13/26) and I am receiving 0 response from their support. My ticket was escalated to their manager Erin who has not replied to me.
This is the 2nd set of Monoball control arms (preinstalled) that I have purchased from them, both have failed, first set I ordered last year, had them installed, and the bushing fell out of the control arm, under their warranties, I ordered a 2nd pair and had the 1st part refunded, same exact issue happens again. Their support team confirmed in the email that this was a defect and a failure, after paying over $1600 for remove, install, and allignments, their support told me that I can't get a refund but just a store credit, it has been less than 90 days since the last order was received and it is a clear defect of their product, that is costing a customer an arm and a leg, and they won't respond anymore. I Have tried calling support weekly and I dont get any help other than I have to wait for Erin to reply, but still no response.
As a customer, I understand their policies, but their support has not made me want to remain as a customer, with little solution for an issue that is a defective part and a hazard for their customer.
2025年12月30日
自発的なレビュー
ECS Tuning LLC. からの回答
Justis, we sincerely apologize for the lack of communication and the repeated issues with your control arms.
We have flagged your ticket (E#9695220) for immediate management review. We are prepared to offer a full refund for the defective parts and provide a store credit to help cover your labor costs. You will receive an update shortly to finalize this.
Inefficient shipping department and poor communication
The shipping department is terrible. How hard is it to verify an address label can be created for a certain location? If you can’t, you would think they’d reach out and let the customer know. Not the case, instead they toss a coin and see where it lands. I’ve had 5 packages turned around from either FedEx or UPS because of it.
I don’t write public reviews, but at this point I feel forced to do so because I am fed up with their inefficiency and lack of communication from their team. I’m at the point where I probably will not order from them again.
2026年2月13日
自発的なレビュー
ECS Tuning LLC. からの回答
steven fletcher, we sincerely apologize for the shipping issues and the lack of communication you experienced. Because the order was going to an APO address, it unfortunately exceeded size limits for USPS and could not be delivered by FedEx.
We have issued a full refund and are using your feedback to improve how we handle and communicate about restricted delivery locations.
Extreme slow shipping
It's a good place to locate product. Although they're shipping it is absolutely atrocious. Even when they don't roll out an excuse of they were doing inventory or they were shut down for some other reason. There are literally a five hour and twenty minute drive form me yet it takes product4 to 5 days to arrive after it ships.
2026年1月24日
自発的なレビュー
ECS Tuning LLC. からの回答
Hi Jeffrey,
Thank you for your feedback. We’re glad we have the products you need, but we apologize for the frustration regarding the transit time.
It looks like this order was placed using our 5–7 business day shipping option. While your package is currently on track to arrive within that window, we completely understand that being only five hours away makes that wait feel much longer than it should be.
We are looking into how we can better optimize these local routes, and for your next order, we’d recommend checking out our expedited options if you need a quicker turnaround. We appreciate your support and your patience.
I Recommend
I’ve purchased multiple OEM and aftermarket parts for my car in the last 14 years and haven’t had any problems whatsoever. Will continue to buy products from ECS as long as I still have my car. It would by nice if I win the spin game 😆
2025年12月10日
自発的なレビュー
ECS Tuning LLC. からの回答
Hi Chris, thank you so much for taking the time to share your experience with us! We are incredibly honored to have been your go-to source for both OEM and aftermarket parts over the last 14 years. Knowing that we’ve consistently met your expectations for over a decade is the best feedback we could ask for.
We truly appreciate your continued support, and we’ll be sure to keep the high-quality parts coming for as long as you're behind the wheel. Also, we’re rooting for you on the spin game—good luck!
Sent older wrong product
Sent older wrong product, return processed smoothly, then correct part was sent.
They should have sent the same part that's advertised on their website 1st, instead of some older outdated inferior part .
Delay and hastle
2025年12月18日
自発的なレビュー
ECS Tuning LLC. からの回答
Richard, we’re sorry for the initial mix-up and the hassle it caused. While we're glad we could resolve this by getting the correct part to you, we understand the frustration of the delay. We would appreciate the opportunity to discuss this further. Please contact ejansen@ecstuning.com at your earliest convenience.
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM. I ordered some parts from these people and between them and UPS delivered the package somewhere else. Now they are putting a enormous effort changing the story over and over to do not refund my money and also had the audacity to ask me to investigate on their behalf to try to locate the package they miss-delivered one month ago. It looks like this will end up in court, it's a good thing all the communication is on the record and a judge will see right through it very quickly.
2026年1月15日
自発的なレビュー
ECS Tuning LLC. からの回答
Thank you for your feedback, Frank. We're sorry to hear about the issues you've faced with your order and the delivery mix-up. We take these matters seriously and would like to resolve this for you. We will be sure to have a Team Member reach out to discuss next steps.
Poor customer service
Poor customer service. I had an issue with a tune I bought through ECS and when I contacted their customer service for resolution, they were unable to assist and kept providing different excuses. After calling 5 or 6 times, I ended up contacting the manufacturer of the tune (Integrated Engineering) and they were able to address my problem. ECS, you need to do better.
2025年12月29日
自発的なレビュー
ECS Tuning LLC. からの回答
Curt Honcharik, we regret to hear about your experience. Unfortunately, due to the holiday schedule and the limited availability of necessary team members when our team was notified, we were unable to resolve immediately. We apologize for not meeting your expectations, but we are pleased to see that our Tuner was able to coordinate with Integrated Engineering to address your concern.
They sent me the incorrect coilovers 3…
They sent me the incorrect coilovers 3 times in a row. The third time, they insisted that the wrong coilivers they were sending were actually the correct the whole time. I even sent them my vin number for the vehicle and brought them in to be installed (over $1000 in labor). Guess what! still the completely wrong part, and did not come close to fitting. Ridiculous job done by every single department in this facility. I can not even fathom what is going on over there. DO NOT BUY PARTS HERE.
2026年1月6日
自発的なレビュー
ECS Tuning LLC. からの回答
Benjamin, we apologize for any confusion regarding the installation of our product. We acknowledge that the product sticker may have caused some uncertainty; however, our Product Agents have confirmed that it is compatible with your vehicle. Additionally, our team is happy to offer further guidance to you and your mechanic as needed. Performance products can sometimes be complex, and we hope the assistance provided has been helpful. If you encounter any further issues, please feel free to contact us.
this is my second major purchase with…
this is my second major purchase with them and I've always had good experiences with them. they have competitive price match and all you have to do is email or chat with the CSR team and they will price match or offer a better deal. Also, look carefully inside your boxes, I've gotten free stickers/decals (who doesn't like stickers?) and ECS branded license plate holders. I mean, they don't have to do that, but they do.
2026年1月3日
自発的なレビュー
ECS Tuning LLC. からの回答
skoobz, thank you so much for taking the time to share your experience with us! We are thrilled to hear that your second major purchase was just as successful as the first. We appreciate your loyalty and look forward to helping you with your next project!
I ordered a South Bend clutch kit…
I ordered a South Bend clutch kit and there were issues from the Vendor on Backorder and delivery ultimately impacting where the item was shipped instead of cancelled.
ECS took ownership and worked with me to resolve my concerns.
2025年12月21日
自発的なレビュー
ECS Tuning LLC. からの回答
Thank you for sharing your experience, Benjamin. We're sorry to hear about the issues you faced with your clutch kit order and the delivery complications. We understand how frustrating this must be, especially given the urgency of your repair. We appreciate your cooperation with our Team and are glad to see your concern was resolved.
Great experience from ECS
Great reliable products for my E46. All of my purchases made with ECS have been satisfied with a fast delivery on standard. Does cost a fortune but worth it!
2025年12月19日
自発的なレビュー
ECS Tuning LLC. からの回答
Jay Olmos, thank you for providing your valuable feedback. We are pleased to hear that you are satisfied with your purchase and the promptness of delivery. We appreciate your continued support as a customer of ECS Tuning!
Customer service is horrible
Customer service is horrible. Company did not charge per we originally purchased. Items say in stock, but orders are super delayed.
2025年12月20日
自発的なレビュー
ECS Tuning LLC. からの回答
None, thank you for providing your feedback. We are sorry to hear about your experience and would appreciate the opportunity to discuss this further. Please contact us at ejansen@ecstuning.com at your earliest convenience so we can address your concerns.
Ordered a windshield cowl and the one…
Ordered a windshield cowl and the one that arrived was not the same cowl that was pictured on their site. I even showed pictures of what i purchased from an image on their site and compared it to what I received and showed how it was different. I returned it but only got refunded the product amount and not my shipping cost. So basically I paid shipping for something that was the incorrect part from their site. Beware of ordering on this site. It could cost you.
2025年11月3日
自発的なレビュー
ECS Tuning LLC. からの回答
Christian Sumabat, Thank you for bringing this issue to our attention. We sincerely apologize that the windshield cowl you received was not the correct part as pictured on our website, and we understand your frustration with having to cover the outbound shipping cost for an item that was incorrectly represented. Our standard return policy generally does not cover a refund on the original outbound shipping cost. However, in cases where an incorrect or misrepresented item is sent due to an error on our part, we understand the importance of supplying you with a full refund. A team member will be reaching out to ensure you have been taken care of. We thank you for your transparency and hope to apply your feedback to better our customer experience.
ECS Tuning LLC. からの回答
SAF, that is one of the highest compliments we could ever receive, and we are absolutely thrilled to hear it. At ECS Tuning, we believe that providing outstanding support and customer service is just as important as having the right parts for your vehicle. We truly appreciate you taking the time to share your feedback and we look forward to continuing to provide you with the best possible experience!
check engine light on my audi…
I had a check engine light on my audi A5 . The cause was a misfire in cylinder #2 . I looked at the video provided by ECS and I purchased 4 new spark plugs and 4 ignition coils with a few needed tools for the job from ECS. In less than an hour I completed the removal and installation. When I started the car up the check engine light was off and the car ran a lot smoother.
2025年11月18日
自発的なレビュー
ECS Tuning LLC. からの回答
Carmine Aloise, thank you for sharing your excellent experience with ECS Tuning! We're thrilled to hear that the spark plugs, ignition coils, and tools you purchased from us helped you quickly resolve the misfire in your Audi A5. It's fantastic that our provided instructional video helped guide you through the repair. We appreciate you choosing ECS Tuning for your Audi parts and support!
Disappointed how they handled their mistake
Have placed a number of orders with ECS. This order they shipped the wrong part - ordered a single pod gauge holder - they shipped a double pod. I was preparing for an event and I made it clear I needed the correct part by the end of the week - 5 days away. The part did not arrive on time so I had to find another solution. When I went the return the part - they charged me $15 to ship it back. Very disappointed they charged me $15 for their mistake.
2025年10月9日
自発的なレビュー
ECS Tuning LLC. からの回答
Dave, thank you for being a repeat customer and for bringing this disappointing experience to our attention. We apologize for the series of errors that occurred with your recent order, which included shipping the wrong part and then failing to deliver the correct replacement in time for your event. We are truly sorry that you were charged a $15 shipping fee to return a part that was incorrectly shipped due to our mistake. This is absolutely not our standard procedure, and we will be sure to have a Team Member reach out to resolve this. Thank you for your feedback as we continue to improve our customer experience!
Don’t buy here
Used this company 2 years ago, they said the parts I ordered were in stock. They got delayed 3 months because they weren’t in stock. Fast forward 2 years, I order $2,000 worth of parts and it’s been delayed twice now. Order was supposed to ship 11/14/2025, delayed to 11/21/2025, now delayed until 12/01/2025 and I probably won’t see my parts till after Christmas. Don’t place important orders through ECS if you need them in a timely manner. I will never use ECS again
2025年11月21日
自発的なレビュー
ECS Tuning LLC. からの回答
Jonathan King, thank you for taking the time to share your feedback regarding your recent and past experiences with ECS Tuning. We sincerely apologize for the significant frustration and inconvenience caused by the repeated delays, both two years ago and with your current $\$2,000$ order. We understand how critical timely delivery is, especially for important parts, and it is unacceptable that you have faced two delays on your latest order. We will be sure to have a Team Member reach out to address these concerns and work towards a resolution that best fits your needs.
Finally found my BMW parts source
After being a BMW owner for 15 years I have finally found ECS Tuning for all the BMW parts I needed. Parts that I did not see listed on the site and did a search for, Surprise! They had it. No more wondering if I was going to get the quality parts that I wanted. Support staff was knowledgeable and very supportive. If they didn't have an answer, they reached out to someone who did. On top of that, they price match. Even better, everything I have ordered to date was shipped for free. Only one order that I made was delayed, only because one of the parts had been back ordered and I didn't have wait long for those parts to be shipped. One of the perks, if you can call it that, is that they assemble kits and recommend them to their customers as an alternative. Thanks ECS. Every part I order was a perfect fit.
2025年9月25日
自発的なレビュー
ECS Tuning LLC. からの回答
John S, We are absolutely thrilled to hear that after 15 years as a BMW owner, you've finally found ECS Tuning and are having such a great experience! It is wonderful to know that you are finding the quality parts you need, even when searching for less common items. We work hard to maintain a comprehensive inventory, and your feedback confirms we're on the right track. We look forward to continuing to be your primary source for all your BMW needs!
ECS sold me a faulty tune for my 2002…
ECS sold me a faulty tune for my 2002 Audi TT and did not honor their “lifetime” warranty. I was forced to spend $1300 to repair my car so it would pass inspection. I will not be using ECS for my parts needs anymore. FCP Euro and Urotuning will get my business from now on.
2025年10月1日
自発的なレビュー
ECS Tuning LLC. からの回答
Samuel Critton, Thank you for bringing your experience to our attention, and we sincerely apologize for the issues you encountered with the tune for your 2002 Audi TT and the resulting difficulties with your warranty claim and inspection. We are truly sorry that you were sold a product that you feel was faulty and that our handling of the Lifetime Replacement Program did not meet your expectations. We take all feedback, especially concerning product quality and warranty service, very seriously. We appreciate the time you took to leave us this review as we are continuously looking for ways to improve the customer experience.
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