Edwards Coach Holidays レビュー 

129
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TrustScore 5段階評価の4

4.0

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5つ星のうち4の評価

Three Countries tour Sep 14 2026. Excellent driver - Peter. Good well located hotel though more varied choice needed for main course. Also room not attended for last two days. Good itinerary but Maast... もっと見る

5つ星のうち5の評価

Hidden Shropshire August 23rd 2026 Driver. Alex. A professional driver! Concise ,clear instructions given throughout the tour. Wonderful driver. Hotel. Historic hotel . Very comfortable room.... もっと見る

5つ星のうち5の評価

Day trip made extra enjoyable thanks to Simon our driver. Friendly, personable and an immaculate driver. Best driving skills I’ve experienced in a longtime. Smooth steering, no harsh jolting, excellen... もっと見る

5つ星のうち4の評価

Returned from Edinburgh tattoo yesterday overall all great trip our driver was fabulous 👌 his name was dai very helpful kept us informed the whole journey there znd back .Edinburgh tattoo was amazi... もっと見る

企業が回答しました

企業情報

  1. 路線・長距離バス会社

当該企業による記述

We are the award-winning Edwards Coach Holidays, a well-established family business and one of Wales’ leading premier tour operators, boasting a history of innovation that began in 1925. With decades of experience, we are experts in UK and European coach travel, providing holidays and travel experiences for generations of customers.


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4.0

ほぼ満足

TrustScore 5段階評価の4

129件のレビュー

5つ星
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4.0

すべてのレビュー

(129)

過去12か月のレビュー数: 37件

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5つ星のうち4の評価

Three Countries tour Sep 14 2026

Three Countries tour Sep 14 2026. Excellent driver - Peter. Good well located hotel though more varied choice needed for main course. Also room not attended for last two days. Good itinerary but Maastrich needed a guide and the river cruise was pointless unless you like viewing cement works! Possible Valkenburg caves tour on last afternoon would have been nice. Organisation overcame issues relating to Peter's hours. The coach was well up to the task. However 1.50 start meant a very tiring start to the holiday, almost 15 hours on the move- would not have booked if known at time.

2026年9月14日
自発的なレビュー
5つ星のうち1の評価

I was waiting for a bus with another…

I was waiting for a bus with another person today 13 9 2016 13.35pm on Manor Way, opposite Whitchurch High School heading for Cardiff City Centre. The 400 bus showed up around 13.40 -13.45 pm & even though we tried to waive it down it just passed us by....even though the driver could see us( which was obvious). It's not the first time it's happened to me with this company. I've noticed it when I've been on one of their buses several times...I think this company should train their drivers to recognise what a bus stop is???? instead of picking & choosing which one's they want to stop at. I'm not impressed with this company one bit....

2026年9月13日
自発的なレビュー
5つ星のうち5の評価

Just returned from the titanic belfast…

Just returned from the titanic belfast trip and thourly enjoyed ourselves with driver john with his humour and knowledge will definately be going again soon somewhere rating 11 out of 10

2026年8月23日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you so much for the lovely feedback! We’re happy you had such a great time at the Titanic Belfast and that John helped make the trip even more enjoyable. We’ll be sure to pass on your kind words to him. We look forward to welcoming you back on board again soon!

5つ星のうち5の評価

Hidden Shropshire August 23rd 2026

Hidden Shropshire August 23rd 2026
Driver. Alex. A professional driver! Concise ,clear instructions given throughout the tour. Wonderful driver.
Hotel. Historic hotel . Very comfortable room. Bathroom modern and spacious. Meals first class always hot and well cooked. Extensive choice. Plenty of helpful hotel staff.
Our free day in Ludlow was great with lots to see .
The added excursions to Much Wenlock and Shrewsbury excellent. Bridgenorth lots to see. Stokesay castle a great historical visit.
Overall a great 5 day trip with perfect weather and company.

2026年8月23日
自発的なレビュー
5つ星のうち4の評価

Returned from Edinburgh tattoo…

Returned from Edinburgh tattoo yesterday overall all great trip our driver was fabulous 👌 his name was dai very helpful kept us informed the whole journey there znd back .Edinburgh tattoo was amazing and Edinburgh itself .although little disappointed with hotel out of the way of anything and definitely not 4 ,☆ and just my opinion the trip to Glasgow was not the best my opinion again could do better than Glasgow real let down .
Overall enjoyed our trip and will book again x

2026年8月24日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you so much for your lovely review! We’re really pleased to hear you enjoyed your trip and we’ll be sure to pass your kind comments on to Dai.

We’re sorry to hear the hotel and Glasgow excursion weren’t quite what you were expecting, but we really appreciate you sharing your feedback. We’re always looking to improve, so comments like yours really do help us when planning future trips.

It’s great to hear you still had an enjoyable trip and that you’ll be travelling with us again. We look forward to welcoming you on board again soon!

5つ星のうち5の評価

Imber Day Trip

Day trip made extra enjoyable thanks to Simon our driver. Friendly, personable and an immaculate driver. Best driving skills I’ve experienced in a longtime. Smooth steering, no harsh jolting, excellent braking with not one instance of 'jolt' on stopping. Handled late comers on our return with restraint and kept us all informed (and amused!) A credit to your company.

2026年8月15日
自発的なレビュー
5つ星のうち1の評価

Your driver brings kids back from Board…

Your driver brings kids back from Board Masters should be ashamed of himself… they way he was speaking to the kids, he would not have treated adults like that…. Shameful

2026年8月10日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you for your feedback. We’d like to look into the details of the journey you’re referring to.

As we had a number of drivers operating in the area, could you please provide a description of the driver and, if possible, the vehicle registration? Any further details about the journey would also be helpful in identifying the correct vehicle and driver. Thank you.

5つ星のうち5の評価

Edwards saved the day

After missing my pick up time due to my misreading of the travel time , the agency rep Lynne, even went above and beyond in keeping me calm and gave me the information to board a flight next morning , I cannot thank her enough ,we found a taxi to the hotel from the airport and enjoyed the rest of the holiday . Would have missed so much fun with Cory and James , they also went to so much trouble in phoning me and looking out for us before having to leave us behind as a no show . The drivers were a double act , very entertaining and also went above and beyond and made us feel welcome. Would not hesitate to join them again . Worth every penny . So glad we didn’t miss it , thank you Lynne and Edwards . Mrs spring

2026年7月24日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you so much for your wonderful review.

We are so pleased Lynne and the team could help get you back on track and that you got to enjoy the rest of your holiday. We will be sure to pass your kind words on to Lynne, Cory, James and our driving team, they will be delighted to hear them.

It means a lot that you would not hesitate to travel with us again.

We look forward to welcoming you back on board very soon!

5つ星のうち4の評価

Fabulous holiday shame about the driver…

Fabulous holiday shame about the driver not helpful.The waiting time inCardiff west was long.9hours to get to the hotel.Missed out on the first evening.Comment from the driver upsetting.Great Yarmouth the Prom hotel.Would go back but new driver.

2026年7月20日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you so much for taking the time to leave your feedback and for your kind words about your holiday overall. We're really pleased to hear you enjoyed it and would consider travelling with us again.

Also for sharing your experience regarding the journey to your hotel. We appreciate you bringing this to our attention and your comments have been passed to our team for review.

We do hope we will have the opportunity to welcome you on board again in the future.

5つ星のうち5の評価

Returned home tonight from a weekend…

Returned home tonight from a weekend away! First time doing an Edward’s trip and it was brilliant. Pete our driver was outstanding, he went above and beyond for many on the coach, interacted with everyone , fabulous with the kids. The coach was immaculate, timings were on point and everything in between. The trip was lovely but Pete made it even better. Now looking at our next trip x

2026年7月18日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you for your lovely review. We’re so pleased to hear you enjoyed your first Edwards trip!

We’ll be sure to pass your kind words on to Pete, it’s wonderful to hear he helped make your weekend even more enjoyable. We’re glad you had a great experience and hope to welcome you back on board again soon.

5つ星のうち4の評価

I recently returned from a visit to Liverpool

I recently returned from a visit to Liverpool with Edwards Coaches. I went to a concert in the Anglian Cathedral. Our driver Hugh was excellent as the traffic hold ups on the way and our return, he remained calm and steady. We stayed at the Liverpool Pullman Hotel and it was very good. The trip was excellent.

2026年6月26日
自発的なレビュー
5つ星のうち4の評価

Heart of Ireland new trip.

Apparently this was a new destination for Edwards, called "Heart of Ireland", overall it was a good experience. The coaches used were clean, punctual and as comfortable as a coach can be. Tracey's hotel in Waterford is the usual stop off to begin with. Having stayed there many times now it saddens me to say their standard has dropped. The quality of the food has dropped quite a lot, with the food service being as shambolic as ever.
The Bloomfield Hotel in Mullingar is at the opposite end of the scale, great food, good service all in a delightful setting.
The trips were of a good standard with the Shannon cruise being the star.
Our driver's commentary was lacking, not too much of it & what there was was often factually incorrect, especially the references to the Kennedy family and Waterford crystal.
The guide used for the 2hour Dublin your was a pleasant enough woman but below average as a guide, she spoke at length about the housing while totally omitting one of the largest and most important events to take place only a few hundred yards away , IE, the Easter Rising in O'Connell St.
Constructive criticisms aside it was a good trip which we would happily recommend.

2026年6月21日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you for taking the time to share your feedback with us.

We’re really pleased to hear you enjoyed the Heart of Ireland tour and appreciate your honest comments. Feedback like this is incredibly useful, and we’ll be sure to share your points with the relevant teams as we continue to review and improve our holidays.

It’s great to hear there were plenty of highlights from the trip and we’re delighted you would recommend the tour.

Thanks again for travelling with Edwards, and we hope to welcome you on board again soon.

5つ星のうち4の評価

Ascot Races

We had a return trip to Ascot Racecourse. The coach was in excellent condition and the driver, Simon, was great. He spoke to us, when able to, throughout the journeys, he was accommodating and was patient , when we were waiting for the last person to arrive back at the coach. I'd highly recommend their services and would definitely use them in the future.

2026年6月19日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you for taking the time to share your feedback.

We're delighted to hear you enjoyed your trip and that our team helped make your experience a memorable one. We'll be sure to pass your kind words on to Simon.

We hope to see you soon.

5つ星のうち4の評価

Went on the splendours of suffolk…

Went on the splendours of suffolk excursion, the Mill Hotel in Sudbury was excellent lovely venue, but disappointed with the excursions, would have been nice if one ofthe days had been to see some of the Suffolk coast

2026年5月18日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you for taking the time to share your feedback.

We're also grateful for your comments regarding the excursions and will take your feedback on board as we continually review our holiday experiences.

We hope to see you soon.

5つ星のうち5の評価

Just returned from the Italian and…

Just returned from the Italian and French riviera 11 day trip. (26th May --- 5th June 2026 )
We can't thank Edwards travel enough for what was a fantastic fabulous holiday.
Our two drivers Richard & Johnathan are and were amazing, they really went out of way to oblige and we can't thank them enough for making our holiday so memorable.
Can't wait to book another trip with Edwards travel.
Thanks so much Brian & Ann Edwards.

2026年6月5日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you so much for your lovely feedback, Brian & Ann.

We're delighted to hear that you had such a fantastic time on our Italian & French Riviera holiday. It's wonderful to know that Richard and Jonathan helped make the trip so memorable for you, we'll be sure to pass on your kind words to them.

Thank you for choosing to travel with us, and we look forward to welcoming you on board again for another holiday very soon!

Thank you!

5つ星のうち5の評価

EMMERDALE CORRIE COACH TOUR…

We went on the Emmerdale/ Corrie coach tour. From arriving at the Depot to coming back the staff were exceptionally polite and friendly. John the driver was great fun..respectful and so helpful. He joined in all the banter and made sure he looked after us all
The hotel was clean and the staff were lovely. My only gripe was the evening meals left a lot to be desired

2026年5月22日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you for taking the time to share your feedback.

We're delighted to hear you enjoyed the tour and that our team helped make your experience a memorable one. We'll be sure to pass your kind words on to John.

We're also grateful for your comments regarding the evening meals and will take your feedback on board as we continually review our hotel partners and holiday experiences.

We hope to see you soon.

5つ星のうち5の評価

Absolutely brilliant tour

Absolutely brilliant tour, to Emmerdale and Corrie, the driver John was an absolute Fab man, he kept us informed of timings, and was kind and respectful to all, loved the Emmerdale and Corrie tour, tho Emmerdale was my favourite. Lovely clean bus, and spacious. Will definitely go on an Edwards trip again. Hotel was nice and clean, dinner a bit hot and miss but was a nice selection of choice. My first bus trip, I would definitely do more. Thank you to all at Edwards but especially John.

2026年5月22日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you enjoyed your Emmerdale & Corrie tour and that your first coach trip with us was such a positive experience!

It’s fantastic to hear how well John looked after everyone throughout the tour. We’ll be sure to pass your lovely comments on to him!

Thank you as well for your comments regarding the evening meals, as all feedback helps us continue to improve our tours and customer experience.

We hope to see you again soon! Thanks again.

5つ星のうち5の評価

Brilliant!

Brilliant!
My excursion to Northumbria surpassed my expectations - the coach driver , Phil, was superb, the trip was brilliantly organised, and the Maldron Hotel in Newcastle was excellent. Our blue badge guide, Tom, was exceptional too!
I will be rebooking another trip with Edwards - great value and a fantastic way of seeing our country in a relaxing way. 100% !

2026年5月17日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you so much for taking the time to share this lovely feedback!

We’re absolutely delighted to hear your Northumbria excursion exceeded expectations. Phil will be thrilled to know his driving made such a positive impression, and we’ll be sure to pass on your kind words to Tom as well, he really is a fantastic guide.

We really appreciate your recommendation and can’t wait to welcome you on another Edwards trip soon! Thank you.

5つ星のうち1の評価

I have just phoned about a client of…

I have just phoned about a client of mine who has learning difficulties! His mother has sadly died! Edward’s will only give him 60% of his £602 cost , and they will not transfer his holiday for another date 😤

2026年5月7日
自発的なレビュー
Edwards Coach Holidays ロゴ

Edwards Coach Holidays からの回答

Thank you for getting in touch. Please accept our sincere condolences for your client’s loss. We completely understand that this is a very difficult time for him and his family.

We have carefully reviewed the booking and, whilst we truly sympathise with the circumstances, we must advise that cancellation charges apply in line with our Terms & Conditions, as the holiday is due to depart within the next two weeks.

In situations such as these, travel insurance is normally intended to provide cover for unexpected events and cancellations due to bereavement or other unforeseen circumstances. We would therefore recommend submitting a claim to the travel insurance provider, who may be able to reimburse the cancellation charges, subject to the terms of the policy.

As an alternative, we have also offered the option of a name change on the booking for a £15 administration fee should another person wish to travel in their place.

We are very sorry that we cannot offer a different outcome on this occasion and appreciate your understanding.

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