Go2CoachHire レビュー 

58
•
TrustScore 5段階評価の4

4.2

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

⚠️ Poor experience — would not recommend. The coach toilet was unavailable, but I was never told at the time of booking that toilet access would cost extra. I only found this out after the journe... もっと見る

5つ星のうち5の評価

First point of contact was Ben who was very helpful on quite short notice. Communication was great via email & phone. We secured our bus & were happy with the very competitive price. The driver (Bri... もっと見る

5つ星のうち5の評価

If you have a group who you need to ensure must be at a certain place, at a certain time, look no further than Go2 Coach Hire. There was constant communication, gaining total understanding of my need... もっと見る

5つ星のうち5の評価

Staff at the booking office were very accommodating. Had 2 extra seats for an Autistic child ,with no speech. She screamed all the way to Bournemouth but was tolerated by the 49 passengers. The co... もっと見る

企業情報

  1. 路線・長距離バス会社

当該企業による記述

Go2 Coach Hire is a trusted private hire coach company in the UK, known for reliable and professional transport at affordable rates. With a wide range of vehicles from 8-seater MPVs to 70-seater coaches, including standard and executive options, we offer local service through hundreds of depots nationwide. Backed by over 20 years of experience, we handle everything from small day trips to large-scale events, making the booking process easy and convenient—365 days a year.


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4.2

ほぼ満足

TrustScore 5段階評価の4

58件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 71%に回答しています

通常24時間以内に回答

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4.2

すべてのレビュー

(58)

過去12か月のレビュー数: 45件

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5つ星のうち1の評価

Had really bad experience as they…

Had really bad experience as they didn’t bother informing when booking that there will be extra cost of £50 . When driver arrived he never mention about £50 extra and he just said that toilet is out of service which impacted our journey. Really disappointed and poor service overall

2026年9月1日
自発的なレビュー
5つ星のうち1の評価

⚠️ Poor experience

⚠️ Poor experience — would not recommend.

The coach toilet was unavailable, but I was never told at the time of booking that toilet access would cost extra. I only found this out after the journey.

When I complained, they refused any refund. Very disappointing communication and customer service. Think carefully before booking.

2026年9月1日
自発的なレビュー
5つ星のうち5の評価

First time using this company

First time using this company. I was a bit dubious because the quote was very cheap, but I was so wrong.

The coach arrived on time, it was modern and very clean, plus the driver was very polite and professional. We made sure he received a decent tip.

I would highly recommend!

2026年7月11日
自発的なレビュー
5つ星のうち5の評価

Great service

Have used Go2 CoachHire a couple of times now.
Very easy to communicate with and always great service. Will be using them again

2026年7月10日
自発的なレビュー
5つ星のうち5の評価

I don't even know where to start

I don't even know where to start. We booked this bus to get to Pride and somehow ended up with the single greatest hype man on wheels. The second we got on, the driver looked at our sequins and said "oh we're doing THIS today" and cranked the cheesy pop anthems before we'd even left the parking lot. ABBA into Kylie into a surprise Cher remix — the man had a whole set list ready like he moonlights as a Pride parade float DJ.

Things got a little chaotic (glitter has a way of ending up everywhere, including apparently the dashboard) and we ran late leaving. Did our driver panic? Did he lecture us? No. He rerouted us like a professional, made up the time, and got us there with minutes to spare, still smiling, still playing bangers the entire way.

10/10, would get lost in a glitter-induced frenzy on this bus again. If you're heading to Pride and you want a driver who understands the assignment, book this company immediately. We arrived buzzing, we arrived fabulous, and most importantly — we arrived.

Would give more stars but the app won't let me.

2026年7月4日
自発的なレビュー
5つ星のうち1の評価

Extremely disappointing experience with…

Extremely disappointing experience with Go2CoachHire.

We booked a 50-seater coach, confirmed availability before making payment, and then received confirmation again after paying nearly £3,000 that everything was booked and secured. Later, we were contacted and told the coach was no longer available.

This is completely unacceptable. If you don't have coaches available, you should not be taking bookings or accepting customers' money in the first place. Confirming a booking twice and then cancelling it afterwards shows a serious lack of organisation and reliability.

What made the situation even more frustrating was that no one seemed willing to acknowledge the company's mistake. Instead, staff passed the blame around rather than taking responsibility and trying to resolve the issue professionally.

I would not recommend Go2CoachHire based on my experience. If you're organising an important event and need a reliable coach company, I'd think very carefully before booking with them.

2026年7月3日
自発的なレビュー
Go2CoachHire ロゴ

Go2CoachHire からの回答

Hi Luqmaan,

Thank you for sharing your feedback. We sincerely apologise for the frustration and disappointment this situation caused your group.

To clarify what occurred, our live booking system operates on a first-paid, first-secured basis, which we note when sending out quotes for high-demand dates. Because another party finalised their payment just moments before yours, the final vehicle was automatically secured by their group.

We completely understand how upsetting it is to lose out on a booking. As soon as our team realised the overlap, we processed a full refund immediately, which was back in your account within two hours. We always aim to handle unexpected system limits with speed and transparency, and we are truly sorry that we fell short of your expectations for this event.

Kind regards,
The GO2 Coach Hire Team

5つ星のうち1の評価

SCAM 100%

Hello all
Do not use this company. In my experience, this is a scam.
They asked me to pay by bank transfer, confirmed the booking, and sent me an invoice by email, promising that the limousine would arrive on the agreed date and time.
On my wedding day, I waited for the limousine to take me to the church, but it never arrived. After taking my money, they blocked all communication with me.
Tomorrow I will report this matter to the police, and then I will take legal action against the company. I will be seeking £100,000 in damages for the losses and distress caused. 100% SCAM

2026年6月27日
自発的なレビュー
Go2CoachHire ロゴ

Go2CoachHire からの回答

Hi Ali,

It is absolutely awful to hear that this happened to you on your wedding day. However, it appears you have left this review on the wrong Trustpilot page.

We are Go2CoachHire, and we exclusively provide coach hire services. We do not own or hire out limousines, nor do we provide wedding limousine services. We have checked our records and have no booking, invoice, or communication matching your details.

Because you are pursuing legal and police action, we strongly urge you to double-check the exact name, email address, and bank details of the company you paid, so you can direct your claims to the correct business.

We have flagged this review with Trustpilot as a case of mistaken identity, but we genuinely hope you are able to track down the responsible party and recover your funds.

Please get in touch with us as soon as possible on 0330 024 2660 or contact ops@go2coachhire.co.uk so we can reassure you we are not the company you have booked with.

Kind regards

Joseph

5つ星のうち5の評価

The best coach hire company in London.

Staff at the booking office were very accommodating. Had 2 extra seats for an Autistic child ,with no speech. She screamed all the way to Bournemouth but was tolerated by the 49 passengers.
The coach was very clean, comfortable and our Driver, Alfred, was a pleasant, well presented young man .A credit to your company. He avoided 2 possible crashes by useless drivers who tried to cut in at his side of the coach. Thank you Alfred. We got back safe.
Price of the executive coach was very reasonable.
Will definitely recommend this Coach Hire company to others. I am rebooking in July for Estbourne.
Thank you Alfred and the helpful booking staff.

2026年5月24日
自発的なレビュー
5つ星のうち5の評価

Go2CoachHire was a great company to go…

Go2CoachHire was a great company to go through! Stayed in contact the whole time, great communication and with the amount of times our flights got changed they were more than happy to help and adjust. Super comfy and spacious and on time both leaving to the airport and on the way back. Very friendly company highly recommend

2026年4月10日
自発的なレビュー
5つ星のうち1の評価

Absolutely awful spent over £1500 to go…

Absolutely awful spent over £1500 to go to Liverpool first of all the driver was over a hour late picking us up in the morning the proceeded to go the wrong way multiple times can not read the satnav which screams incompetence this resulted in us missing the first 2 races.

Then didn’t tell us a place to meet for pick up we walked 30 minutes to a place to make it easier for the driver due to road closures we told him post codes and even sent the pin of our location and yet again incompetence showed as he spent nearly 2 hours trying to find us when he should have been ready in that area for the pick up.

8 hour round trip on the bus had no music and chairs not secure properly spent all that money and if I’m honest I’m really upset about this experience and it has put me off going anywhere again.

I am very very disappointed

2026年4月11日
自発的なレビュー
Go2CoachHire ロゴ

Go2CoachHire からの回答

Hi Micheal,

As you were a passenger in the same group as Bradley Tuttle, please see our detailed response to their review regarding the logistical realities of this exact same journey. To reiterate: the lead passenger who actually booked and paid for this trip has already accepted our resolution and a refund that exceeded our Terms and Conditions by more than 50%. We consider this matter fully resolved with the account holder. We do not tolerate coordinated review campaigns, extortion attempts, or false safety claims from passengers.

Kind Regards

Joseph

5つ星のうち1の評価

Disgraceful service start to finish

Paid over £1500 for minibus to Liverpool, most shocking service I've ever used. Firstly the driver calls in sick apparently, leaving us all waiting outside before the pickup for over an hour after we're suppose to be picked up. The driver had no common sense going the wrong way several times which in turn put us even more behind for the day.

We called the driver just before 5pm to collect us, driver was no where to be seen waiting around again in the cold and rain for over 1.5hrs for him to finally find us, sent him our location etc just dont think he knew what he was doing at all.

Driver should have told us where he parked after dropping us off nearby but was no communication, very hard work dealing with both the office and driver, minibus wasn't as we expected. Driver didn't want music on aswell on 5 hour journey. Very disappointed in this service from start to finish absolute shambles.

2026年4月11日
自発的なレビュー
Go2CoachHire ロゴ

Go2CoachHire からの回答

Hi Bradley,

Thank you for your feedback. We sincerely regret that your experience did not meet your expectations, especially given the importance of the event. We would like to provide some clarity on the circumstances of the day to address your concerns.

The Morning Pickup: Unfortunately, our original driver was involved in an accident en route to your pickup and required hospital treatment. Because this occurred at 6:00 AM on one of the busiest Saturdays of the year, we worked urgently to source a replacement vehicle and driver. We attempted to contact the lead passenger, David, multiple times via phone, SMS, and email to offer a full refund if the 37-minute delay was not acceptable. As we did not receive a response, we proceeded with the booking to ensure your group still reached Liverpool.

The Return Journey: The booking was in place for a 6:00 PM pick-up at Aintree. Your group chose to rearrange this directly with the driver and walk to a different location, which caused a delay. We strictly advise making changes in advance with our office team, especially for major events like the Grand National where road closures and heavy traffic are guaranteed. The road you walked to was actually closed for the event, meaning the driver struggled to legally reach you. Furthermore, our drivers cannot legally check live locations on WhatsApp while driving. Once the office was finally called, we routed the driver to you within 15 minutes.

Resolution & Conduct: We understand the day was stressful. As a gesture of goodwill, we offered a refund that exceeded our Terms and Conditions by more than 50%, which was accepted and issued to the lead passenger who actually made the booking.

However, we must address the subsequent phone calls our office received from another member of your party. We do not tolerate our staff being sworn at, nor do we negotiate with extortion or threats of coordinated online smear campaigns from passengers. We have gone above and beyond to provide a fair resolution to the account holder, but we have a zero-tolerance policy for harassment. We consider this matter fully closed.

Kind Regards

Joseph

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